Video recording sound, black photo

Hoping someone can help me here. My M4 is only a month old and today while he recorded 4 videos, they are all came out a black screen with only the recorded sound, no picture at all. Absolutely smoking as it was a really important moment I capture and this piece of 300 pounds of scrap metal has ruined that!

I reset the phone, took the sim card, did a factory reset and it records not yet all Visual, sound just a black screen.

A 26-second video shows that 1.26 MB. When downloaded to the PC it's still a black 'video' with just the sound.

This is not the first Sony, I had problems with, I gave them a second chance, and now I feel it is a loss total and absolute time. Any ideas?

Hi Thumper427,

Welcome to the community,

Here are the instructions on how to perform the repair via PC and Mac.

Here's how to run repair on PC Companion:
1. install and open PC Companion and select Support area.
2 software update of the phone.
3. start.
4 repair phone
5. continue
6 accept the deletion of data
7. the next
8. wait to prepare
9. Select phone
10. follow the steps to connect

And bridge for Mac:
1. start Bridge for MAC without the connected receiver.
2. in the main window, select ' device of Xperia Xperia > repair. "
3. make sure that the phone is charged and select 'Ok' in the next window.
4. Select continue on the next page.
5. wait until the end of the initialization stage continue it as below.
6 select your phone model from the list that appears
7. follow the steps to connect that appear, make sure that you are now the corresponding button before, during and after the phase connection until the update/repair.

Tags: Sony Phones

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