Video remains black, but sound works?

Hello!

I just installed the latest version of Adobe Flash player (11.4.402.287) on my computer (OS: Windows 7 64 bit, Internet Explorer).  It seems to work perfectly, but the problem is that whenever I try to view videos full screen, the video becomes black although the audio component still works.  I tried - I went through all the troubleshooting guide and nothing seems to work.  Any suggestions?  Thank you!

It works on my machine:

Win7 x 64 with IE 9 and Flash Player 11.4.402.287 and 11.5.500.97

You see that in other browsers (Chrome/Firefox)?

Deactivation/activation of hardware acceleration changes behavior (instructions are in this video troubleshooting guide above)?

Please indicate the release of DirectX Diagnostic Utility

Click Start > type 'dxdiag' [Enter]

Click on save all information

Copy the output file in the response, or use Adobe SendNow/DropBox/PasteBin to share the file.

Done also, out of curiosity, disable the Safe_mode in Internet EXPLORER (Tools > Internet Options > Security > uncheck enable Protected Mode of) change the behavior? (Do not leave it like that permanently)

Thank you
Jean-Luc

Tags: Flash Player

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