Videos do not work

I loaded the new ios 10.0.2 and now my videos do not work. It does not matter if you use videos from your own library or netflix or any other program (app). You can see that the subtitles. Is the problem in the update or what I can do? It's really important for me to see the videos.

Hi, ehli.suomi!

Thank you for using communities Support from Apple. I understand that you're having trouble playing videos on your iPhone from your post, 6; videos from several sources (Netflix, your own library, etc.) will show the subtitles, but you do not see the real picture. Watching videos all day on my iPhone, so I know it's important that they play in fact; I'm happy to help you!

I have some troubleshooting I can offer to you. Before you begin, create a backup of your iPhone using iCloud or iTunes, following the instructions here: How to back up your iPad, iPhone or iPod touch

Once you have your backup, try the following steps, in order. A video test after each step and will stop when the problem is resolved.

  1. Restart your iPhone by following the instructions here: restart your iPad, iPhone or iPod touch
  2. If this happens on a Wi - Fi connection, try restarting the network you are using from the router or the modem (if possible). If it is a private (for example, your home network) WiFi network, try to remove all the devices on the network, then by simply adding your iPhone.
  3. Try a different network (including your cellular data network).
  4. Reset the network settings on your iPhone in settings > general > reset > reset network settings. This will affect all personal data (like your photos, contacts, calendar of events, etc.) but it will remove saved passwords, and Wi - Fi networks one previously used settings APN or VPN and all paired Bluetooth device.
  5. Restore your iPhone to factory settings, following the steps described here: use iTunes on your Mac or PC to restore the iPhone, iPad, or iPod touch to factory settings

    Once the restore is complete, configure the iPhone as a new device (i.e. without using the backup that you created earlier, at least temporarily). You can sign in iCloud, iTunes and App Store, iMessage and FaceTime with your Apple ID test then a video.

    If the problem is resolved, you can restore your backup by the information here: restore your iPhone, iPad or iPod touch from a backup

Have a great day!

Tags: iPhone

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