Videos in my card sd will not be imported correctly

Hello, I tried to import videos from my sd card on my laptop and some of them will not be imported correctly. When I say it will not be imported correctly I average it says it imported, but when I click on the video screen is black and you can hear the sound in the video. Most of them imported fine but four have not up to now why is this and how to fix this? If anyone knows please tell me thanks!

camera: sony alpha a5000

I can view fine on the camera.

My camera will not record anything without the sd card if it also helps.

SD card: perfomance elite pny 16 GB

Laptop: toshiba which has windows 8

Sorry I don't know the model

Dayana Hello,


Thanks for posting in the Microsoft Community. I understand that you are unable to play the videos that you have imported from an SD card.

To help you better, please answer a few questions.
1. what player you use to play the file?
2. What is the file format of the video files which you can't play?
3 have you tried to play with different media player?

If you use Windows Media Player, you can check if the file format of the music files are supported by Windows media player using the link below.

Information on the types of media files that supports Windows Media Player

Note: If you have tried to play the file type is included in this table, the file might have been encoded with a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player can not read the
If the file format is supported, you can try the following and see if it helps.
Method 1:
Run the troubleshooting in the Windows Media Player library.
(a) press Windows + C set, click Search, and then click settings and then in the search box, type Troubleshooting.
(b) click on programs.
(c) then run convenience store to Windows media player library.

Method 2:
1. in order to determine what codec was used with a specific file, play the file in the player, if possible. When the file is playing, right-click the file in the library, and then click Properties.
On the file tab, look at the sections of video codec and Audio codec.
2 download and install Codecs by clicking on the PLAYER tab and check. To connect to the Internet and automatically download Codecs player
3. configure the protocol settings on the Tools menu, click Options, and then click the network tab. In the Streaming protocols area, select all the check boxes Protocol. When connecting to a server running Windows Media Services, Windows Media Player tries to use all selected protocols.
Hope the helps of information. Let us know if you need help with Windows related issues.
Thank you.

Tags: Windows

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