PowerShot SX50HS will not photos import to CameraWindow DC. Using the USB cable, have windows 8.1.

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  Hello Sheryl,

  Thanks for your reply.

  I understand that need makes feel you upset and we will try to fix this problem for you.

  To help you to propose measures to solve the problem, I would appreciate if you could answer the following questions:

  • Do you get error codes/messages when you try to transfer pictures from the phone to the computer?

  • What is the brand and model of your mobile phone number?

  I suggest try to connect the phone to a different USB port and check.

  You can also try to connect the phone to another computer and check if that helps.

  Answer us with the results above steps help you to solve the problem.

  You can also view the article below

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  Dayana Hello,

   

  Thanks for posting in the Microsoft Community. I understand that you are unable to play the videos that you have imported from an SD card.

  To help you better, please answer a few questions.
  1. what player you use to play the file?
  2. What is the file format of the video files which you can't play?
  3 have you tried to play with different media player?
   

  If you use Windows Media Player, you can check if the file format of the music files are supported by Windows media player using the link below.

  Information on the types of media files that supports Windows Media Player
  http://support.Microsoft.com/kb/316992/en-us

  Note: If you have tried to play the file type is included in this table, the file might have been encoded with a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player can not read the
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  http://Windows.Microsoft.com/en-us/Windows/codecs-frequently-asked-questions#codecs-frequently-asked-questions=Windows-8
   
  If the file format is supported, you can try the following and see if it helps.
  Method 1:
  Run the troubleshooting in the Windows Media Player library.
  (a) press Windows + C set, click Search, and then click settings and then in the search box, type Troubleshooting.
  (b) click on programs.
  (c) then run convenience store to Windows media player library.
  
  Method 2:
  1. in order to determine what codec was used with a specific file, play the file in the player, if possible. When the file is playing, right-click the file in the library, and then click Properties.
  On the file tab, look at the sections of video codec and Audio codec.
  2 download and install Codecs by clicking on the PLAYER tab and check. To connect to the Internet and automatically download Codecs player
  3. configure the protocol settings on the Tools menu, click Options, and then click the network tab. In the Streaming protocols area, select all the check boxes Protocol. When connecting to a server running Windows Media Services, Windows Media Player tries to use all selected protocols.
   
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  Thank you.

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