Vista corrupted by virus

I'm trying to help a friend with a Dell Inspiron 1525 laptop. It has Vista Home Premium, build 6002, SP2 on it. I use XP and don't have any experience with Vista and need help. He got a virus which requested to a site Web 'buy a fix', said. He didn't buy something and now he is supported. At startup, it passes to the logon screen. It has 3 id listed, 1 admin. All act in the same way: starts to load windows and two kicks, return to the screen of commissioning original or continues to load and you get a blank screen with the message: "the language of Dell Dock failed to load file. Check your Dell Dock installation". Empty screen (with the active cursor arrow) I can Ctrl-Alt-Del and make up the screen with the following choices: locking the computer, change user, disconnect, change word password, start the Task Manager and stop the choice. In the Task Manager it shows nothing running. I tried to start with F8 and run in safe mode and I get the same white screen. At this point, I would like to erase it and recharge the system. Included disks: Dell w/brown color labeled - operating system - DVD of resettlement and: black color marked Dell drivers & utilities.

What are the steps have to start over? I can't get the computer to see these discs. Any help would be greatly appreciated.

Then you'll want to boot from the DVD of reinstalling the operating system. After having reformatted and installed the operating system according to the instructions of the DVD, you may need to install drivers different (for the video card, for example) from the disk drivers & utilities. Even without these drivers, you should have a bootable system, if you have a video display.

The downside is that you will lose everything that is now on the hard drive. There are two ways to recover critical files...

You can remove the infected HARD drive and install it in another PC to copy the files. It is to expose the other PC to infection if you're not very careful.

A way easy, safer to recover these files is to burn a Linux "live cd". Knoppix is favored by many for this task, although almost any distro live cd will work. After having burned the iso live cd on the disc, you start the PC from CD. When your connected, open one of the managers of files and copies the files to the hard drive out of a USB device or burn the files to CD/DVD. You will need to "mount" the hard drive before they appear in the file manager (usually in the structure of folder/Media or/MNT.

http://www.Knopper.NET/Knoppix/index-en.html

"Mojoman58" wrote in the new message: * e-mail address is removed from the privacy... *

Cannot do. System does not boot even in safe mode. Going just a white screen.

Tags: Windows

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