Vista crashes when you try to sign on AOL

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  1. on the remote, press the HOME button.
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  4 reset, select initialize personal information.
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  Hello

  1. which version of the Windows operating system is installed on your computer?

  2 have you made changes on the computer before this problem?

  I suggest you try to uninstall then reinstall the program and check if this may help.

  Step 1: Uninstall or change a program:
  http://Windows.Microsoft.com/en-us/Windows-Vista/uninstall-or-change-a-program

  Step 2: install a program: http://windows.microsoft.com/en-US/windows-vista/Install-a-program

  For more information, see the following link:

  http://help.AOL.com/help/microsites/microsite.do?cmd=displayKC&docType=kc&externalId=54116

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-a-runtime-error

  Hope the information is useful.