Vista KB973917 update cannot install. Help!

I can't install the windows KB973917 update I get error code 800736B 3 that I even tried closing disable my firewall and windows defender and it still will not be installed. I scanned my pc for any virus and possible hard drive errors but still cannot install. any suggestions?  I use mckafee and I have spybot search and destroy (nothing is set to automatic on it)

kclady36,
Given that the SFC found corrupt files and was not able to fix them, which leans toward a possible broader problem at hand.  You can follow the directions at the bottom of the article for System File Checker to replace corrupted files.

Or you can reinstall Windows in one of two ways.
You can do an upgrade to the current installation.  However, you need to remove all the service packs that are not on your installation media.
The other choice would be a restore clean installation or factory, according to your support system.  If you make this option (which if it were me, would be my choice), you must back up all your data, then the reinstallation of the system and to get all installed updates and antivirus software and running upward, scan your data before you restore on the PC.

Mike - Engineer Support Microsoft Answers
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Tags: Windows

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