Vista SP2 installation failed; stuck in the changes restart/back

Hello, I ran the Vista SP2 update last night and left the computer to restart. This morning, he is stuck in a cycle and displays only the «...» "Restoration of the changes. Do not restart.

It will restart only sometimes, but resumed the same screen.

During part of the restart I tried to enter Safe Mode with no luck, the computer will restart after windows starts.
I also tried loading with Boot CD, but the restoration of the system shows that the last time SP2 tried to install and will not return to it.
Menu in the same startup repair shows also nothing wrong with WIndows startup.

Please inform, I am unable to run any other diagnosis/Cleanup utility and don't know what to do!

Hello Sam980,

Welcome to the Microsoft Answers Forum!

You can try to access the command prompt in the Windows Recovery console and see if can remove Service Pack 2 manually from your computer. Here are the steps to remove Service Pack 2:

Open an elevated command prompt window.

Run the following command, depending on the version of the Windows Vista service that you want to uninstall:

For Windows Vista Service Pack 1:

C:\temp\Windows6.0-kb936330-x86.exe x:C:\temp

Note This command assumes that the file Windows6. 0 - KB936330.exe folder is in the C:\Temp folder

For Windows Vista Service Pack 2:

C:\temp\Windows6.0-KB948465-nnn.exe x:C:\temp

In this command, NNN is x 86, x 64, or IA-64. The collapse of this tableauAgrandir this tableNote that this command assumes that the file Windows6. 0-KB948465 - X 86 .exe is located in the C:\Temp folder.

We must create a sandbox environment before you can proceed to step 4. This allows you to manage safely an untrusted program. To create a sandbox, sandbox type md.

To remove the Windows Vista service pack, type or copy and paste the following command, depending on the version of the Windows Vista service that you want to uninstall:

For Windows Vista Service Pack 1

start /w pkgmgr.exe /m:c:\temp\Windows6.0-KB936330-X86.cab /up s:sandbox

For Windows Vista Service Pack 2

start /w pkgmgr.exe /m:c:\temp\Windows6.0-KB948465-NNN.cab /up s:sandbox.

In this command, NNN is x 86, x 64, or IA-64.

Once Pkgmgr.exe completed, you are prompted to restart the computer to complete the uninstall.

If these steps successfully uninstall the service pack of Windows Vista, and this resolves the issue, you are finished. If these steps do not uninstall the service pack of Windows Vista, or if these steps uninstall the service pack but do not resolve your issue, you need to restore the system to a previous state.

To do this, go to method 3.

Here is an article that will give you different methods on how to remove Service Pack 2:
http://support.Microsoft.com/kb/948537

If this does not work, then you can try to run CHKDSK on your computer.

Recovery options or Vista disc Command Prompt type:

chksdsk/f/r

Try these steps and let us know if it works.

Thank you
Irfan H, Engineer Support Microsoft Answers. Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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