Vista to W7 hung "collection of information".

Similar Questions

• Vista SP 2 hung up, Service Pack installation: step 1 of 3-0% complete

  Original title: Vista SP 2 hung up - what to do?

  Simply download the SP2 on Vista 32 bit and am hung up in "installation of the Service Pack: step 1 of 3-0% complete.".  Do not turn off your computer. "What is the solution?

  Hi bobmede,

  
  Method 1: disconnect any external devices (printers, scanner, USB (universal serial bus) readers, etc...)  Except the keyboard and mouse, then check if the installation of the Service Pack 2 takes place.

  
  Method 2: you can follow the steps described in the article below that addresses the question

  The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista and Windows 7
  http://support.Microsoft.com/kb/949358

  (The article applies to the KB 937287 update, steps applies to other updates)

• Try to install Windows 7 but the grip to install in the "collection of information".

  suspended in the "collection of information".

  Try to install Windows 7, suspended in the "collection of information".  Any suggestions?

  How long you wait to determine that she is hooked on collecting the information?

  You try to upgrade or clean installation?

  You disconnect all devices non-essential connected to the computer before attempting the installation?

  If you are upgrading from a previous version of Windows:

  1 disable any security software before attempting to upgrade
  2. make sure that your computer is updated (devices and applications)
  3. disconnect all external devices before installing.
  4. check your hard disk for errors:
  Click Start
  Type: CMD, according to the results, right-click CMD
  Click on "Run as Administrator"
  At the command prompt, type: chkdsk /f /r
  When you restart your system, your computer will be scanned for errors and will try to correct them.

  1. click on start, type msconfig in the search box and press ENTER.
  User account control permission
  If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
  2. in the general tab, click Selective startup.
  3. under Selective startup, clear the check box load startup items.
  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.
  5. click on OK.
  6. When you are prompted, click on restart.
  7. after the computer starts, check if the problem is resolved.

  Also run the Windows 7 Upgrade Advisor:
  http://www.Microsoft.com/Windows/Windows-7/Upgrade-Advisor.aspx

• Collection of information HBA and storage

  Hello together.

  I'm looking for a script that collect for me some HBA information and storage. We use vSphere 4 U1 and need a Script that collect following information

  Name of Runtime

  Full device name

  Identifier of

  Capacity

  Name of the data store

  Political path

  State (active / standby)

  PWWN

  and maybe some information storage area as a vendor, Firmware Version, if that's possible.

  I found examples of may for some information, but not all together.

  Can someone help me because I'm not a God of script.

  Thank you

  Kind regards

  ron9999

  Hi Ron,

  I tried to do the script that you are looking for, but do not understand what you mean with "Name of the Runtime" and I do not know how to retrieve the version of the firmware. So I let these two. With the identifier did not know which one to choose, because there is more than one. If I put things in the wrong place maybe you can give an example of a production line with real data, you don't want to see it.

  Function Get-DatastoreByHba {
    param([string]$Hba)
  
    $Datastores = Get-Datastore | Get-View
    $Datastore = $Datastores | `
      ForEach-Object {$_.Info.Vmfs} | `
      ForEach-Object {
        $Vmfs = $_
        $Vmfs | `
        ForEach-Object {$_.Extent } | `
        Where-Object {$_.DiskName -eq $Hba} | `
        ForEach-Object {$Vmfs.Name}
      }
    Return $Datastore
  }
  
  $Datastores = Get-Datastore | Get-View
  Get-VMHost | ForEach-Object {
    $VMHost = $_
    $VMHostHBA = $VMost | Get-VMHostHba
    $VMHost | Get-ScsiLun | ForEach-Object {
      $ScsiLun = $_
      $ScsiLun | Get-ScsiLunPath | ForEach-Object {
        $ScsiLunPath = $_
        $HBA = $VMHostHBA | Where-Object { $_.Device -eq $ScsiLunPath.Name.Split(":")[0]}
        $wwn = $HBA.PortWorldWideName
        $wwnhex = "{0:x}" -f $wwn
        $Report = "" | Select-Object -Property VMHost,Device,Identifier,CapacityMB,Datastore,MultipathPolicy,State,PWWN,Vendor
        $Report.VMHost = $VMHost.Name
        $Report.Device = $ScsiLunPath.Name
        $Report.Identifier = $ScsiLunPath.ScsiLunID
        $Report.CapacityMB = $ScsiLun.CapacityMB
        $Report.Datastore = Get-DatastoreByHba -Hba $ScsiLunPath.Name
        $Report.MultipathPolicy = $ScsiLun.MultipathPolicy
        $Report.State = $ScsiLunPath.State
        $Report.PWWN = $wwnhex
        $Report.Vendor = $ScsiLun.Vendor
        $Report
      }
    }
  }
  

  The PWWN conversion code is borrowed from LucD.

  Because the forum software has problems with hooks, and contains the script, I am also attaching the script.

  Best regards, Robert

• Why when try to print LR hangs saying "collection of information".

  Relatively new user of LR, LR work on fairly new Mac Book Pro S/W OSX V10.9.1, just updated to 5.2, selected a picture to print in the library Module, went to the print module and the selected photo is not displayed and left superior print module offer, it indicates a status of "Collecting information" for more than 20 minutes (seems hung).  Next steps?

  Please do not hold account more top question; re-downloaded Update LR (actually it was 5.3 LR) and this seems to have solved the problem.

• Will be copied files Windows Vista 32 bit Media collection if the upgrade to Windows 7 64 bit?

  I currently have a Vista Home Premium 32, 6 Windows version and I'm looking to switch to Windows 7.__If I read, and buy the upgrade, will my Windows Media files from the collection copied to version 7 if I want to select the 64-bit?

  Questions about Windows 7

  Hello

  If the system is upgradeable to Windows 7 there should be no problem however things
  can and go wrong.

  1. make sure that you have backups. Redundancy is good, many using different methods.

  2. run the Upgrade Advisor and verification of the major features with the Compatibility Center.

  3. check with your system manufacturer and device BIOS manufacturers and drivers for
  Windows 7. Many manufacturers have special instructions and help to help upgrade
  for Windows 7. Many also have warnings on the traps, we should take account of.

  Windows 7 Upgrade Advisor - RUN THIS http://www.Microsoft.com/Windows/Windows-7/get/Upgrade-Advisor.aspx

  Find the center of compatibility (mainly original)
  http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Cannot collect dhcp information using device-sensor for profiling.

  Hello

  I try authentication dot1x/MAB (there is no issue here), but I want to collect information dhcp devices requesting the IP address of the dhcp server to the profiling using the sensor in the camera (cdp collects on - no problem) but when I check for all device-sensor of the show # dhcp cache, there is no single entry for dhcp data.

  The dhcp server is on the switch where these devices attempt to access the network since then and this should be the case. However, I noticed the following I don't know if it is bound (from device-sensor #debug error)-same error appear with different X value.

  DSensor: NULL input physical interface, throw packetRejecting IVR Interface VlanX package

  I am more concerned about collection attributes now rather than send... !

  Dip-switch IOS: Version 15.0 (2) SE9

  any suggestions?

  A couple more questions:

  1. do you have active monitoring dhcp ?

  2. do you see links in the dhcp snooping database?

  Thank you for evaluating useful messages!

• Collection of information/comments browser session?

  I need to build basic functions for your comments and users bug report. I intend to use the built-in feature, but unfortunately it is not possible that the application runs on an APEX environment only execution. Instead I'll just implement a basic form of feedback that sends comments by e-mail. The problem is, I don't want to lose the information APEX collects automatically, such as the browser information and session state, which are visible in the tool development team.

  APEX provides a function/API for me to collect information from the browser session / so I can include it in the email?

  Thank you

  Andrew V wrote:

  I need to build basic functions for your comments and users bug report. I intend to use the built-in feature, but unfortunately it is not possible that the application runs on an APEX environment only execution. Instead I'll just implement a basic form of feedback that sends comments by e-mail.

  The problem is, I don't want to lose the information APEX collects automatically, such as the browser information and session state, which are visible in the tool development team.

  APEX provides a function/API for me to collect information from the browser session / so I can include it in the email?

  Use owa_util.get_cgi_env () to get the values of variable to CGI environment for some of this information. Part of the rest (for example page width/height) should be determined in the browser using JavaScript and presented in the comments page.

  The session state values seem to be captured internally by the apex_util.submit_feedback procedure such that it does not describe an equivalent setting.

  Always include all the details of your environment so that we can provide specific information about the versions of web server, database and APEX you are using.

• How to set the time of data collection for information Publisher report

  Hello everyone,

  So, I'm trying to set up a report, which contains some information of tablespace. The report must be sent to my e-mail account around 07:00 every day, so I have an overview if we run into a few problems with some full tablespaces. the report and mail notification works well but my only problem is, the data are not updated. There is a comment under each data table in my report which said that the data had been updated on 8 to 13 hours ago according to the target database. is there a way I can trigger the update of data report on a specific time? So I can update the data before you run the report job every morning around 07:00? I'm totally noob, so I hope someone can help me, I tried to google it but I couldn't find anything useful.

  Unfortunately, there is really no good way to 'schedule' collection for this because it is perceived with a dozen of other data points and likely to cause problems.   What you could do, is create a metric custom extension with query data file you need (simple Dungeon it do not go beyond what you really need to prevent performance problems), deploy the metric on all target databases, then disable collection of gui (metrics and collection parameters) and cron the collection to run at a period determined using emctl control agent runCollection : .   You can then create a report about the data collected in mgmt$ metric_current.

• vCOPS collection of information

  Hi all

  I created an application in vCOPS5, with three levels each containing resource compared to the data store. Then, I created a custom dashboard, but when I click on any level, and then on a LUN in resources realtionship, the graphic metric widget showing me a series of curves and NO DATA.

  I also started from the overview of the environment to start, but nothing helped.

  Any idea?

  Thank you all

  Francesco

  Hey, Matrix,.

  I see that all configurations are ok. I can't say why the value is equal to zero. Check if the collector next tab tab service resource type in overview of the environment is green or not. Also there is a problem at certain times due to resources with duplicate names. I have the same kind of problem?

  for example: I have 5 vm I want to regroup as an app. While as an application, I found another machine with the same name as one of these 5 machines and I have grouped the 6 machines as an application. my widget application is able to collect information on all the other 5 machines except in double. I can't find too much that twice in my vcenter.

  My guess is that these names perhaps somewhere in the invisible of the inventory we. so vcops draws the names, and he fails to collect the data that they are not there physically.

  Thank you

  VK

• I need help for the collection of information?

  Ok... Here's the deal.  I started creating websites for years with Microsoft Frontpage. (you see a part of the problem)  Many of the sites that I manage using Frontpage extensions to collect information on customers and send it to the e-mail address of the owner of the Web site.  One of these sites was just moved to a new server and because Microsoft does not support Frontpage, host extensions it installed on their new server nor do they count... so the rest of the problem.  I just bought Flash as part of a suite of Adobe.  I am in the process of learning, but right now... y at - it a simple way of using Flash (action script 3) to allow someone to enter their e-mail address and online form when they click a "Get the Coupon" button, it will send the information to my client's e-mail address while opening another page to access a discount coupon for the living room?

  If you can direct me to a tutorial in this sense, it would be extremely useful.

  Mark Patterson

  It is a coding language that must be supported by the server.  almost all servers have php support.

• Attempt possible to collect personal information.

  Today, I let a friend borrow my cell phone while I was out.  When I got home, it appeared that may have tried to connect my laptop with another computer.  I noticed JW - PC and MIZZ2020 to my network places.  I'm not familiar with JW - PC, and MIZZ2020 is one of my usernames.  Please let me know if there is an attempt to access my personal information

  Moved to theme Windows/feedback network.

  Those would be devices on the network, as your friend logged. They do not indicate an attempt to access your information. However, if you leave your friend using your computer with our user ID, then bets are open that you gave him the keys.

  -steve

• Windows Explorer has stopped working windows is collecting more information about the windows problem restarts what is the fix

  Is not allowing me to access my computer, don't constantly message restarts message windows.   Process is underway, need help.  I loged as a guest on the computer problem not if badly - however, it does not go to all the pages and begins to have a similar message to say windows cannot open this page, even if it often is in the page and it stops.

  a response would be email to me - thanks

  Hello

  1 have had any changes made to the computer before the show?

  Please follow the steps in the link.

  Important: before you perform an upgrade in-place, you must be prepared for the worst scenarios that led to your existing data on your computer being deleted. These data include data personal, settings, information about the hardware and software drivers. In case of a worst case scenario, you may have to reinstall all the programs. Make sure that you back up personal data to disks or other external storage devices before performing an upgrade on the spot.

  Error: Windows Explorer has stopped working

  http://support.Microsoft.com/kb/2694911

  Reference link:

  Explorer Windows stopped working

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-Explorer-has-stopped-working/6ab02526-5071-4DCC-895F-d90202bad8b3

• Windows is the collection of information.__the programs is work stoppage

  my laptop with windows vista 64-bit operating system and many programs not calculable with the system, which can make

  http://Windows.Microsoft.com/en-AU/Windows-Vista/32-bit-and-64-bit-Windows-frequently-asked-questions

  Can I run 32-bit programs on a 64-bit computer?

  Most of the programs designed for the 32-bit version of Windows works on 64-bit Windows version. The notable exceptions are many antivirus programs.

  Device drivers designed for 32-bit versions of Windows do not work on computers running a 64-bit version of Windows. If you try to install a printer or other device that only has 32-bit drivers available, it won't work correctly on a 64-bit version of Windows. If you don't know if there is a 64-bit driver available for your device, go online to the Vista Compatibility Center"" href = "http://go.microsoft.com/fwlink/?linkid=142444" > Windows Vista Compatibility Center

  .

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://www.Microsoft.com/Windows/compatibility/Windows-Vista/default.aspx

  Windows Vista compatibility for software and hardware Center.

  First thing to do is to check its Vista compatibility at the link above, and if not to see what patches/solutions are available from its manufacturer...

  See you soon.

  Mick Murphy - Microsoft partner

• Error update system «an error has occurred all by collecting user information»

  Honestly, I think I'll never to stop running into problems with the Lenovos software...

  Anyway, I reinstalled many times try all means to make things and nothing works. I'll post my log for others to look at and hopefully help out me.

  [Lenovo System Update build: 2015-01-15 5.06.0027]    3/4/2015 5:58:34 PM
  
  Info    2015-03-04 , 05:58:34
      at Tvsu.Environment.EnvironmentManager..ctor()
      Message: Starting Environment Manager...
  
  Info    2015-03-04 , 05:58:36
      at Tvsu.Nls.NlsResources..ctor()
      Message: Starting the instance of NLS@Runtime
  
  Info    2015-03-04 , 05:58:36
      at Tvsu.Nls.NlsResources..ctor()
      Message:
  The active language is: EN
  The default language is: EN
  The OS language is: EN
  The language loaded type is: OS
  
  Severe  2015-03-04 , 05:58:36
      at Tvsu.Sdk.SuSdk.StartApplication()
      Message: Application runs with the framework: 4.0.30319.34209
  
  Info    2015-03-04 , 05:58:36
      at Tvsu.Engine.DataBase.InitializeDataBase()
      Message: Initializing the DataBase from file: updates.ser
  
  Info    2015-03-04 , 05:58:36
      at Tvsu.Sdk.SuSdk.StartApplication()
      Message: Starting the Application
  
  Info    2015-03-04 , 05:58:36
      at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
      Message: Starting GUI...
  
  Info    2015-03-04 , 05:58:36
      at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
      Message: MainFrame created successfully
  
  Info    2015-03-04 , 05:58:36
      at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
      Message: GUI -- Welcome screen
  
  Info    2015-03-04 , 05:58:36
      at Tvsukernel.Logic.GUIController.BackToMain()
      Message: Setting Welcome screen...
  
  Info    2015-03-04 , 05:58:36
      at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
      Message: Loading Welcome screen on Action pane.
  
  Info    2015-03-04 , 05:58:39
      at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
      Message: Starting the Search process...
  
  Info    2015-03-04 , 05:58:39
      at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
      Message: Loading Search screen on Action pane.
  
  Info    2015-03-04 , 05:58:39
      at Tvsukernel.Logic.ProgressThread.InitSearch()
      Message: GUI -- Reporting progress for the Search
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Sdk.SuSdk.GetSystemProperties()
      Message: Get the System Properties
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Task.Task.StartExecution()
      Message: PreTask
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Task.Task.StartExecution()
      Message: Start
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Task.Task.Start()
      Message: Starting the task
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Task.Task.Start()
      Message: The current process is:HelloProcess
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Task.Task.Start()
      Message: Executing the PreProcess HelloProcess
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Task.Task.Start()
      Message: Executing the StartProcess HelloProcess
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
      Message: The chm help file is already present in the system
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Process.HelloProcess.Start()
      Message: The test.properties file was not found, the normal Hello process will continue.
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Process.HelloProcess.Start()
      Message: HelloProcess Started
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Process.HelloProcess.Start()
      Message: Client level: HelloLevel_9_14_00
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
      Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
      Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
      Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
  
  Info    2015-03-04 , 05:58:39
      at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.b__6()
      Message: Setting PROCESSING status.
  
  Info    2015-03-04 , 05:58:39
      at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
      Message: Direct connection found
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
      Message: Connection type set to DIRECT in ConnectionSettingsBean
  
  Severe  2015-03-04 , 05:58:39
      at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
      Message: Debug Log: Init method:GET
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Process.HelloProcess.Start()
      Message: UDF download status is -> Downloaded
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
      Message: Parsing the UDF file
  
  Severe  2015-03-04 , 05:58:39
      at Tvsu.Engine.Process.HelloProcess.Start()
      Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
      Exception:
          Message: Root element is missing.
          Type: System.Xml.XmlException
             at System.Xml.XmlTextReaderImpl.Throw(Exception e)
     at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
     at System.Xml.XmlTextReaderImpl.Read()
     at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
     at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
     at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
     at Tvsu.Engine.Process.HelloProcess.Start()
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
      Message: Running egather minimal.....
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
      Message:  /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
      Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
  
  Info    2015-03-04 , 05:58:39
      at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
      Message: RC eGatherer: 0
  
  Severe  2015-03-04 , 05:58:39
      at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
      Message: Unable to execute egather
  
  Severe  2015-03-04 , 05:58:39
      at Tvsu.Engine.Process.HelloProcess.Start()
      Message: Error getting the Egather parser
      Exception:
          Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
          Type: System.IO.FileNotFoundException
             at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
     at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
     at Tvsu.Engine.Process.HelloProcess.Start()
  
  Severe  2015-03-04 , 05:58:39
      at Tvsu.Engine.Task.Task.StartExecution()
      Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
      Exception:
          Message: Error getting the Egather parser
          Type: Tvsu.Engine.Process.EgatherException
             at Tvsu.Engine.Task.Task.Start()
     at Tvsu.Engine.Task.Task.StartExecution()
  
  Info    2015-03-04 , 05:58:39
      at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.b__6()
      Message: Setting FAILED status.
  
  Info    2015-03-04 , 05:58:39
      at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
      Message: Error while gathering user information.
      Exception:
          Message: Error getting the Egather parser
          Type: Tvsu.Engine.Process.EgatherException
             at Tvsu.Engine.Task.Task.StartExecution()
     at Tvsu.Sdk.SuSdk.GetSystemProperties()
     at Tvsukernel.Logic.ProgressThread.InitSearch()
  
  Info    2015-03-04 , 05:58:39
      at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
      Message: Showing ERROR Message: < An error occurred while gathering user information. >
  
  Info    2015-03-04 , 05:58:41
      at Tvsukernel.Logic.GUIController.BackToMain()
      Message: Setting Welcome screen...
  
  Info    2015-03-04 , 05:58:41
      at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
      Message: Loading Welcome screen on Action pane.
  
  Info    2015-03-04 , 05:58:41
      at Tvsukernel.Logic.GUIController.AskBeforeClosing()
      Message: Close System Update?
  
  Info    2015-03-04 , 05:58:41
      at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
      Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
  
  Info    2015-03-04 , 05:58:42
      at Tvsukernel.Logic.GUIController.AskBeforeClosing()
      Message: Application will close now? True
  
  Info    2015-03-04 , 05:58:42
      at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
      Message: User wanted to close System Update, or the package force a reboot.
  
  Severe  2015-03-04 , 05:58:42
      at Tvsu.Sdk.SuSdk.ShutDownApplication()
      Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
  
  Info    2015-03-04 , 05:58:42
      at Tvsu.Engine.DataBase.ShutDownDataBase()
      Message: Shutting down the DataBase, saving any data into file: updates.ser
  
  Info    2015-03-04 , 05:58:42
      at Tvsu.Environment.EnvironmentManager.closeEM()
      Message: Closing Environment Manager.
  
  Info    2015-03-04 , 05:58:43
      at Tvsu.Sdk.SuSdk.ShutDownApplication()
      Message: Shut Down the Application
  

  One thing I noticed, is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml

  It is totally blank but all HelloLevel_9_13_00.xml and< shows="" up="" fine="" for="" me.="" it="" appears="" this="" is="" the="" same="" issue="" the="" log="" is="" reporting="" saying="" that="" "this="" xml="" file="" is="" not="" well-formed"="" could="" this="" be="" a="" lenovo="" issue="" though?="" no="" one="" else="" has="" reported="" this="" exact="" problem="" though="" so="" i="" guess="">

  My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1