Windows Explorer has stopped working windows is collecting more information about the windows problem restarts what is the fix

Similar Questions

• Even with safe mode Windows 7 error "Windows Explorer has stopped working". Screen is blank with only the specified cursor.

  Using Win 7 Home 64 bit:
  After the connection, I get "Windows Explorer has stopped working" its InPageError says in details
  Auto check solution online does not come to the top with a solution
  the screen is black nothing happens.

  I opened in safe mode, same problem.

  the only thing I can do is ctrl/alt/del and open Task Manager. When I tried to open the new task... Task Manager stopped working

  Request of guid, how to solve this problem. The problem started last night.

  The laptop is Lenovo G550
  Operating system: Win 7 64-bit service pack 1 - home edition

  I can email a screenshot is necessary for the InPageError
  Error state code: c0000185
  Type of media loopholes: 00000003
  OS Version:6.1.7601.2.1.0.768.3
  Locale ID: 1033
  More information 1:c785
  More information 2:c785ae48d9bd3e84e80fe64557c132ac
  Information additional 03:58 d 5
  More information 4:58d5c6fbf156506f476a5bd1fc86cfbf

  Hello

  This problem may be due to one of the following problems:

  • You are using an outdated or corrupted video driver
  • System files on your PC can be damaged or do not correspond with other files
  • You may have an infection of viruses or malware on your PC
  • Some applications or services that are running on your computer may be responsible for Windows Explorer to stop working

  Try the following steps:

  Method 1:

  Try the steps of error: Windows Explorer has stopped working

  Note: the data files that are infected must be cleaned only by removing the file completely, which means there is a risk of data loss.

  Important: the data available on bad sectors may be lost when chkdsk attempts to repair your hard drive.

  Note:

  Ignore them perform a upgrade in Place the link above.

  Also ignore the safe mode and clean boot.

  Method 2:

  We will try to start the computer in mode low resolution and check the status of the issue.

  Low resolution starts Windows using your current video driver, and using the parameters of frequency low resolution and refresh. You can use this mode to reset your display settings.

  Refer to the section:

  Turn on the video resolution (640 × 480)

  You can also check: why is my screen black when I start Windows 7?

  Registry warning: the following steps include changing the system registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article:

  Backup and restore

  http://Windows.Microsoft.com/en-us/Windows7/products/features/backup-and-restore

  It will be useful.

• HP20: Windows Explorer has stopped working, followed by windows explore restarts

  Hello everyone, a few days my computer began to behave strangely. When you try to download some pictures using Chrome, windows Explorer has crashed, and a pop-up will appear showing the message: "Windows Explorer has stopped working". A few seconds after that, the entire desktop up-to-date and another window poped by displaying "Windows Explorer restarts... ».

  The cycle of two windows appearing repeatedly. I restarted the computer as soon as it shows the office, the same thing happens again, to infinity.

  I was able to restart the computer by using the security mode, it works just fine. I've disabled most of the software at startup, except 360 total security anti virus. It has not solved the problem.

  Does anyone have a solution for this? Thank you very much for any help!

  Matheus

  Hi old_geekster, I tried what you said and it did not work. However, I then found the original source of microsoft where you got this info from, and they mention here on a corrupted video driver as a source as possible. That was the problem in my case: radeon tried to update earlier this week, but I was in a hurry and it did not properly. I tried again and it worked now!

  Thnaks for your help, even if not exactly what I needed, it solved my problem!

• Errors NT Service stopped working and was closed"and Windows Explorer has stopped working"

  Original title: NT service

  "NT service stopped working and was closed" appears on desktop screen after signing in. In addition, "Windows Explorer has stopped working" appears when trying to access to the "view network status and tasks" or "set up file sharing" in the control panel. However, I am able to access Internet Explorer without problem. What is the problem?

  Hello

  1. you hear that you receive the error at startup after you have signed in to the user account?

  2 have you made any changes to the computer before the show?

  NT Service stopped working and was closed because:

  Method 1: Try to start the Services.msc services and see if that helps, manually.

  (a) click Start, type services.msc and press enter

  (b) search for the following services

  (c) Net.Tcp listner adapter

  (d) the Net.Tcp port sharing

  (e) make sure the status of services started and startup type is automatic.

  (f) click on apply and Ok.

  Method 2: SFC scanner.

  Analysis (sfc) System File Checker will replace the missing or corrupted system files on your computer.

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7 http://support.microsoft.com/kb/929833

  Explorer Windows has stopped working the issue:

  See the following article:

  Important notes:

  ·         You can exclude scan SFC in the following article:

   

  ·         When you have finished diagnostic using the clean boot, follow step 7 article to start on normal startup.

  ·         The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  ·         Before Inplace upgrade, be sure to back up data.

  Error: Windows Explorer has stopped working http://support.microsoft.com/kb/2694911

• Windows Explorer has stopped working vista 64-bit

  This is a random error that continues to be. I wonder if I want to seek a solution, when I do, it seeks a minute then quits or restart the program, when I do closes. It's random, seems to happen with windows internal programs, it happens more with I click, right happens again and again, but I'm going to work if there is more then a why to open a program like: go to control panel and double click on Device Manager, I get Windows Explorer has stopped working, but I can't get to the system hardware tab Device Manager and it opens fine.  I can do a restore and I don't know that I don't have a virus or spyware on my computer. I can't say at this point when it started, cause I just thought it was a freak thing.  Maybe something to do with the UAC.  There must be an easy fix for this. Please help, going nuts about it.

  Hello

  The problem is probably AVG which has caused a lot of problems lately for 8.x and 9.x.

  Frankly, I would delete it. Download but do not install the replacements until AFTER you remove AVG
  and restarted.

  For ALL - download - SAVE - go to where you put it-right-click on Reboot - RUN AS ADMIN - when you have finished

  AVG removal tool
  http://www.Avg.com/us-en/download-tools

  -------------------------------------------------

  Here's what I use and recommend:

  Avast and Prevx proved extremely reliable and compatible with everything I threw at them.
  Microsoft Security Essentials and Prevx have also proven very reliable and compatible.

  Avast Home free - stop any shields is not necessary except away from Standard, Web and network is working.

  Prevx - Home - free

  Windows Firewall

  Windows Defender (is not necessary if you use MSE)

  Protected IE - mode

  IE 8 - SmartScreen filter WE (IE 7 phishing filter)

  I also IE always start with asset if filter InPrivate IE 8.
  (Sometimes you have to temporarily turn off with the little icon to the left of the + bottom right of IE)

  Avast - stop home - free - all shields you do no need except leave Standard, Web and network running.
  (Double-click the blue icon - details look OK. - upper left Shields - those that you do not cancel).
  http://www.avast.com/eng/avast_4_home.html

  Or use Microsoft Security Essentials - free
  http://www.Microsoft.com/Security_Essentials/

  Prevx works well alongside MSE or Avast

  Prevx - Home - small, fast, exceptional CLOUD free protection, working with other security programs. It comes
  a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  PCmag - Prevx - Editor's choice
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that would be unusual with
  Avast and Prevx running except a low occasional (not much), updated cookie and then run it as
  a scanner. I have a lot of scanners and they never find anything of note that I started to use this configuration.

  http://www.Malwarebytes.org/

  I hope this helps.

  Rob - bicycle - Mark Twain said it is good.

• SE error message "Windows Explorer has stopped working" when you try to search for document files

  Original title: C:\Windows\Microsoft.NET\Framework64\v2.0.50727

  When I'm looking for my document folders all of a sudden, a window pops up saying: windows Explorer has stopped working, then it restarts my computer, I followed to DW20.exe and my friend told me to try and rename it but for some reason any he used to let me. This is a recurring problem and is extremely frustrating!

  Please help me

  Hello

  Were there any changes (hardware or software) to the computer before the show?

  Perform the steps from the link below and see if it helps.

  Error: Windows Explorer has stopped working

  Note 1 : when you perform the clean boot, then follow step 7 to reset the computer to start as usual after the boot process.

  Note 2: Make a backup of all your data on an external drive before you perform an upgrade in-place, as this could result in loss of data.

  Hope this information helps.

• "Away from the taskbar" taskbar and Explorer has stopped working

  There is a bug with the taskbar. Here's a video: www.youtube.com/watch?v=qGDVjj93oKA

  I did a disk cleanup to delete all the thumbs and other things. I also reset some things to clear the messy icons (leave a tutorial to another question on this site). Once I clicked on a program that was not in the taskbar (because I removed it some time ago) and he said "Unpin the taskbar." Although it wasn't there, I clicked and it I got a message saying that the Explorer has stopped working. Is there something else with the register or the temporary data file that I need to reset? I'm not the average user. Can you help me please?

  News of the computer: http://prntscr.com/5pqovk

  More information: http://prntscr.com/5pqp54

  I've already updated my computer completely. I have not installed the virus because I have AVG and I also use Sandboxie and Virtualbox.

  Edit:

• "Windows Explorer has stopped working" if I open Control Panel

  Guys, could someone help me please?

  When I open the Control Panel, it says "Windows Explorer has stopped working" and then it restarts Windows Explorer. When I right click on any folder it says "recording of the UI language is not valid" 5 times and for a split second, it says "Corrupted registry" then it works. But I am unable to use the control panel.

  I have Windows Vista home premium and Norton Antivirus.

  Can someone help me please?

  Hello

  The error message says something about corrupt registry.
  So, it seems that this issue would be related to incorrect or damaged registry entries.

  If the registry is damaged, your operating system will not work as it should and can feel such or similar problems.

  I m using the CCLeaner to clean the registry and other system files.
  It s a free tool and you should try it.

  If this does not work and if you notice the same question so I would recommend reinstalling the OS using the Toshiba recovery disc.
  In most cases this will help you fix this registry

• Explorer has stopped working (Windows 7 64 bit TouchSmart 520)

  s.o.s.

  Hello HELP MY

  Explorer has stopped working (Windows 7 64 bit TouchSmart 520) it sometimes freezes and the screen lock and I can not do or move with the mouse until it restarts to discover anything. And PC, and a slow opening nearly two minutes to get a word of welcome and then 50 seconds to reach the Windows desktop. Thank you for using the CDL sincerely

  Download Ccleaner from Piniform. Start the cleaner then the registry.

  http://www.Piriform.com/ccleaner/download

  In the Find box type msconfig and then press the start tab, send me a screenshot of this screen.

  Click Start, all programs, then click Accessories

  Click on command prompt and then click Run as administrator.

  If the user account control dialog box appears, confirm that the displayed action corresponds to what you want and then click on continue.

  Type sfc/scannow, it will take a long time to run.  If we don't fix all corrupted system files, let me know.

  Run a full scan with your antivirus software, also download and run Malwarebytes (free) and do a full scan also.

  https://www.Malwarebytes.org/downloads/

  Let me know the results of all of the above.

  Download Ccleaner from Piniform. The then run the registry cleaner.
  http://www.Piriform.com/ccleaner/download

  Search msconfig then para on Startup tab, send me a screenshot of this screen.

  Click Start, all programs, and then click Accessories
  Click command prompt, and then click on run as administrator.
  If the account control dialog box appears, confirm that the action displayed is what you want, then click continue.
  Enter sfc / scannow, it will take a certain time pay to run. If she doesn't fix all of the corrupted system files, let me know.

  Perform a full scan with your antivirus software download also and run Malwarebytes (free) and do a full analysis also.
  https://www.Malwarebytes.org/downloads/

  Let me know the results of the foregoing.

• Whenever I try to update, I get the message "windows Explorer has stopped working". It then seeks a solution, restarts, and immediately stops again. No error code just a constant circle. This has happened for days. I am running windows 7.

  Whenever I try to update, I get the message "windows Explorer has stopped working".  It then seeks a solution, restarts, and immediately stops again. No error, just a constant circle of shutdown and startup code.  This has happened for days.  I am running windows 7.

  I think that norton or mcafee may have been preinstalled as trial versions, but I've never actually used them. Unfortunately I can't use the windows Explorer, so I can't check if they are still there.

  We will cover all the possibilities.

  1. download each of the tools for deletion below, save it to your desktop:

  Norton Removal Tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  McAfee removal tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

  2. close all open applications (that is, anything with an icon on the taskbar).

  3. After completing some you have a copy of your handy product key, uninstall all software (including LiveUpdate and Add-ons of Norton) Norton through Control Panel | Programs | Uninstall a program (or Control Panel |) Programs and features, if you are using the classic view)

  IMPORTANT! => Activate the Windows Firewall immediately after the restart.

  IMPORTANT! => Now you're "working without a net": no to ANYTHING else online (e.g., navigation, reading e-mail, chat) until you have completed the steps #4, #5 and #6 below!

  4. right click on one of the files that you saved in #1 above and select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.

  5. Repeat step #4 for another removal tool.

  Tips:

  -Online use another computer to download the removal tool, if necessary, then transfer it to the computer via CD, DVD, or a USB brand new, never been used (flash drive), or a summer freshly updated in shape.

  -Online start the problem in Mode safe computer, if necessary, proceed as above.

  -Online after completing all of the above, uninstall AVG Free & reboot. Now do a new installation of AVG Free 9.0, this time select the CUSTOM installation option and do NOT install (uncheck) Linkscanner Search-Shield, Active Surf-Shield, security or the email of crawl components toolbar.

  Why you don't need your anti-virus to scan your email
       http://thundercloud.NET/infoave/tutorials/email-scanning/index.htm

  -Online download/run system update before running Windows Update again: http://support.microsoft.com/kb/947821

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• whenever I try to go into my control panel or computer I get a message that windows Explorer has stopped working and she said then it restarts, but I can access my computer

  Help!

  Whenever I'm trying to go in my computer or control panel, I get a message that windows Explorer has stopped working.  He then says that we find a solution, and the message disappears.  I can't yet get into my files computer or control panel.

  Whenever I'm trying to go in my computer or control panel, I get a message that windows Explorer has stopped working.  He then says that we find a solution, and the message disappears.  I can't yet get into my files computer or control panel.

  Why you are posting in the forum, IE?  Maybe the reason why you try to use the CP is to enter Internet Options?  If so, you can do it without the help of Windows Explorer (at least on your operating system) starting (using the Task Manager if necessary): control.exe inetcpl.cpl

  Otherwise what your problem probably means is that you have added something new to the root of the control panel which is not compatible with your OS, causing thus the Windows Explorer (not IE) crashing.  In this case, the same way you could get in Add Remove programs without involving Windows Explorer by starting: control.exe appwiz.cpl

  You can get help more informed by post on a forum that specializes in performance and Maintenance of your operating system.

  Good luck

  Robert Aldwinckle
  ---

• Windows Explorer has stopped working - error status Code - c000009c

  Original title: Windows Explorer has stopped working - debilitating Error Message

  On my main account, I keep getting an error message that pops up every 4 to 8 seconds and freeze the rest of the screen. It comes from Microsoft Windows and the error message indicates that Windows Explorer has stopped working the details include:

  Signature of the problem

  Problem event name - InPageError

  Error Status Code - c000009c

  Media Type-00000003 vulnerabilities

  OS version - 6.0.60012.1.0.256.6

  ID of locale - 1033

  Additional information 1-40 d 4

  Information additional 2-4062ad41ec8067256aa4c5e2b56d3c79

  I can't access the internet and my computer through my secondary account - I of course tried closing down and restart a dozen times, I have ensured that all the Windows updates are installed and I am at a loss for what I could do. Any help would be so appreciated, because I'm working on my computer and couldn't since a few days - get desperate!

  Thank you very much!

  Thank you

  Hi Jessicaco,

  Please see the thread with a similar problem and fix possible:

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-7-Explorer-crash-bug-Explorer-has-stopped/06f4ac0c-E486-491e-8861-30903b8791b1

  I hope this helps!

• Blocking Windows Explorer error Windows Explorer has stopped working

  I'm working with my photos, and he repeats to me "Windows Explorer has stopped working" and then it stops. What can I do?

  If the problem just started to happen, you can return to a State of operation with the ability to restore integrated.  This will not affect any of your folders and only takes 2 minutes.  You can cancel it even if you do not like, is by far the safer, faster, easier option.  See here for more information: http://cmdrkeene.com/quickly-repair-pc-problems

• Vista - "Windows Explorer has stopped working".

  Original title: mixture mscrumb

  Can someone help me please you wih fixing the message "Windows Explorer has stopped working" under Vista?  I can't enter the normal mode for Windows.

  Hello

  You may try start-up repair (see following message) and you can also troubleshoot help
  Safe mode (repeatedly press F8 as you start).

  What to do if Windows does not start correctly
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-to-do-if-Windows-wont-start-correctly

  More troubleshooting:

  Use the startup clean and other methods to try to determine the cause of and eliminate
  the questions.

  ---------------------------------------------------------------

  What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
  on this machine, including those you have uninstalled (they leave leftovers behind which can cause
  strange problems).

  ----------------------------------------------------

  Follow these steps:

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
  Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
  reference (if you have a small box at the bottom left - show for all users, then check that).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG then put a list of
  those here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out which files, key of registry and other objects processes have opened.
  What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
  each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to start automatically when you start your system
  and you log in. Autoruns also shows you the full list of registry and file locations where applications can
  Configure auto-start settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
  When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
  Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
  a program that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window
  Watcher says it all, reporting of any window created by running programs, if the window
  is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded: run DrirveView - set the VIEW to hide
  Microsoft drivers - update those without drain in their names. (Also update BIOS and)

  drivers chipset on the site of the constructor/the system motherboard.)

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
  For each driver in the list, additional useful information is displayed: load address of the driver,
  Description, version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - device - Graphics Manager - note the brand and complete model
  your video card - double - tab of the driver - write version information. Now, click on update
  Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
  Uninstall - REBOOT it will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
  with their own software and drivers and all other main drivers that you have.

  Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
  Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
  BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
  each installation.

  Always check in the Device Manager - drivers tab to be sure the version you actually install
  presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
  in particular that) so to install a driver - reboot - check that it is installed and repeat as
  necessary.

  Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
  manually by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
  Updates, that leaves about Windows updates but it will not install the drivers that will be generally
  older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
  get new manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  ===========================================

  Refer to these discussions because many more excellent advice however don't forget to check your antivirus
  programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
  first.

  Problems with the overall speed of the system and performance
  http://support.Microsoft.com/GP/slow_windows_performance/en-us

  Performance and Maintenance Tips
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

  Explorer Windows stopped working
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3 I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Windows Explorer has stopped working, trying to open the video files

  No matter what program I open video files in I get "Windows Explorer has stopped working" before I can even open videos is not question, what type, program, video file corresponding to this error occurs, I tried WMP11, media player classic homecinema & Media Player VLC, how do I prevent this, I get a bit bored my video files because this error guard prevents me to open one of them

  First to perform a clean boot like diana D asked! because there may be several services running the background to avoid the evil funtion windows