VLT0204 card mother PS2 PG failure of voltage is outside the range. Contact technical support

Hi all

I currently have two servers Dell Power Edge R720. Both servers have redundant 1100W AC power supplies. Two weeks ago, as a blackout caused a power of each server malfunctions which have been replaced under warranty of new power supplies.

Since then taking PS2 both servers reported an error, VLT0204 motherboard PS2 PG failure of voltage is outside the range. Contact the technical support.

In order to solve the problem, I turned off the system and disconnected the power cables and pressed the power button. Then I swapped the power supplies reconnected power cables and power on the system. I repeated this step for the second server. Now, the two systems not reported the error VLT0204.

However, the ' card mother VLT0204 PS2 PG failure of voltage is outside the range. Contact support. "error message on the front panel again. Repeat the steps above have not solved the problem. I realized that this time the error VLT0204 became persistent.

Just to be sure that the error is persistent, I deleted material newspapers, after which, I still see a critical error in the integrity of the server--> tensions section iDRAC.

I used the DSET to generate the server logs report that also shows the VLT0204 error message. I can provide if necessary whole zip file.

Should I ignore this error message, or should I send it to Dell for warranty inspection.

Thank you very much

Sohaib

MSI - PK,

If feeding #2 is deleted in all, always you get the error even when it is removed?

Also, I'd take the server to the minimum hardware requirements, which removes all installed, but the following:

  • A power source
  • Control Panel (for the power button functionality)
  • A processor (CPU) in socket CPU1 (minimum for troubleshooting)
  • A memory Module (DIMM) installed in the stand A1
  • Mounting 2 and 3 for uniprocessor or Riser 1, 2 and 3 for two-way configuration configuration

It lights up with this configuration, you can also share the power supply 1 with 2 to test both power supplies under this configuration and see if the error is still present. If so, then probably the motherboards voltage regulator was damaged during the blackout you indicated.

If you clear the error, try to add the removed parts back to the server individually until the return of the error indicates which device is causing the problem.

Let me know what you see.

Tags: Dell Servers

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