Voice mailbox for a call center?

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• Video support for voice gateway router can call?

  Hi all

  My gateway voice (Cisco 2921-V/K9) router to connect to the PSTN using SIP Trunk provider. CUCM 11 enter my ipphone and videoconferencing (SX20).

  If someone who using video-conferencing (SX20) to call my (SX20) videoconferencing via dial my number RTC, it only not Visual voice call of appeal.

  I have question: If the router voice gateway support video call?, if it can how to configure and there is an additional module?

  Thank you

  Cyriac

  Hi Cyriac,

  For a video call from point to point, you can see the "Configure the video telephony" section of the following link

  http://www.Cisco.com/c/en/us/TD/docs/voice_ip_comm/CUCM/Admin/9_1_1/CCMS...

  If video conferencing Setup check the following "feature Deprecation announces for video Conferencing and transcoding using PVDM3 on ISR G2 product Bulletin"

  http://www.Cisco.com/c/en/us/products/collateral/unified-communications/...

  Manish

• Call Center and Office IP telephony Design

  Hello

  I hope that you guys is fine,

  I have a problem, I am a network engineer and responsible for designing the below:

  1 - call Center with 14 Agents, this should include reports, transfer of appeal etc....

  2 - telephony on IP Office with 80 extensions, this should include mobility and messaging features voice etc., it is in the SAME Office as the call center.

  3 - IP telephony for 50 branches connected using MPLS and routers in the branches are routers 887/k9.

  should I to and what software / hardware that should get.

  Please, any help and guidance would be most appreciated.

  Note: I have CCNA VoIP

  Kind regards

  Fahad

  Hello Fahad,

  There are 3 key documents that you should be aware of when it comes to design collaboration solutions.

  1. Cisco preferred Architecture of Collaboration
  • Document of high level that can help determine where the design to the choice based on your business objectives.
  • Cisco validated Design
  • Provides step-by-step instructions to deploy a variety of applications of Cisco UC.
  • Cisco Collaboration Solution network design reference (SRND)
  • The Holy Grail of the detailed technical information for Cisco collaboration solutions. This beast of 1200 + page of a document contains almost everything you would want to know (and more) on the Cisco Collaboration technologies.

  All of the above guides can be found here:
  http://www.Cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html

  You should also be familiar with the different installation guides and administration for the various products you will be deployed (CUCM, connection to the unit, CCX, etc...). This documentation can be found in the support section on cisco.com.

  When it comes to ordering hardware, software and licenses, I highly recommend relying on a partner of Cisco with a specialization of Collaboration to help you. They will be able to understand your needs more in depth and lighting along the order of implementation process as a whole.

  Hope this helps,

  -Jon

• Train your staff to call center

  Today, I had a problem making a purchase on iTunes. I kept being asked to verify my card details. When I checked, I saw that my card details were in order. Then I logged the support chat. I was absolutely stunned when the support staff member told me, that the reason, as he said bluntly "is obvious". Pretty surreal human being went on to explain that it is not possible for me to use my credit card to the United Kingdom to pay for something in the UNITED Arab Emirates, because countries use different currencies. I am sure that I must not explain how ridiculous this explanation. Human being has continued to tell me that I would have to change my country and that he would lose all of my previous purchases. Fortunately, I had already established his rather bonus, i.e. a Darwin Award, explanation on why the credit card wasn't working, that was obviously not an iota of sense of what he was talking about. Frustrated by disputed support staff I brutally put the cat. Ultimately it turned due to the cost of the product I was buying my Bank it was blocking. I discovered this by text message, I received my Bank, a few minutes later.

  One of the things I like about apple is their support. I find it extremely frustrating when you call the business support center and you can get explanations of different answers depending on who you talk too. It's almost like playing a lottery.

  Apple needs to ensure that all staff are familiar with the products. Of course, I called the call center and got another person who gave me a completely but more reasonable explanation. So there is hope. Weeding out the hopeless, please.

  These are user forums, your don't not with support or Apple iTunes. If you wish to contact Apple use the "contact us" at the bottom right of each page here, if you wish to contact iTunes Support: https://www.apple.com/emea/support/itunes/contact.html

• My colleague and I are editing our first UCCX Call Center Script to include Spanish. Help

  My colleague and I are editing our Call Center the existing script maps. This is our first attempt to script UCCX. They need to break the script in 2 locations, one that already exists for English and a copy of the menu for a Spanish version.  We have tried to include an option for Spanish 2.  We did not want to press 1 for English user, but can if necessary. English is supposed to drop through the menu new or existing. 2 for Spanish is doing nothing.  It acts as if you press anything even if we have an entry identified as Language_Choice and a filter of 2, for the appellant to the Enter key.

  We are short of time and could use some guidance.  Thanks for any help, Jackie

  Hello Jackie,.

  I have attached the sample script for your reference.

  Hop, it will work for you. :)

  Ravi

• How to set up a '0' prior to call for outside calls (CCM 6.2.1)

  Community salvation.

  I think that this issue could be very easy to be decided by the experts of the calls voice cisco. What are the steps required to configure all the internal components of the phones that they must dial '0' to get an outside/international appeal of prior work? Is it a matter of templates for itinerary?

  Thanks in advance.

  Kind regards.

  Hello

  Yes, it is a RP "template routing." I hope to share with us your topology what your CUCM & gateway type (MGCP & H323). In any case regarding steps e, please find the below: -.

  1-configuration of your gateway that will be responsible for tree calls.on incoming and outgoing CUCM gateway device - select type.

  RG 2-group to configure or channel that will include your gateway recorded. CUCM call routing-road/hunting-lines group and assign your gateway listed

  3 - RL set which includes your RG that configured in step 2. Routing-road/hunting-other calls list, then assign the RG.

  3-model RP to configure or channel. for example

  0.161xxxxxxx for mobile

  0.00!                 for international

  At the partiton award

  B - RL that configured in step 3

  C - on the bottom, discard numbers "predot."

  Test; user dials a number that fits the RPS following 0.161xxxxxxx & 0.00!  the calls will go.

  Thank you

  Please note all relevant information

• BBM Voice chat for iPhone users

  Hello guys! I have a problem my friend and myself are iPhone users and wanted to voice chat, but it does not work I reinstalled bbm several times but useless? Is there a solution? Please help me

  I suspect that it is a result of a regional restriction - for more details, please see the following article. Thank you!

  KB35824 - when trying to place a BBM voice or video BBM call icon is missing

• Configuration ExpresswayC/e 8.5 for B2B calls fails to external domains

  Hello

  I am trying to config Highway C/E for B2B scenario.

  The end user has no DNS Public so all the resolution is by its public IP address. In addition ExpresswayE has an IP address in the DMZ (single NIC option)

  I have the following problem:

  Call (h323 or URI) of the remote third listening outgoing calling for and after answering no video and voice.

  For incoming calls, the remote side to see the appeal abandoned, no dial tone and the premises of the party never listen to ringtone. In ExpresswayC I do not see

  the call attempt, I can see the call to ExpresswayE attempt.

  I followed a guide of configuration, but actually I'm not sure of the rule processing and research I have to config in highway C/E

  When there is no Public DNS.

  concerning

  You have inspection of SIP on your firewall? If so, try turning it off.

• SHUTDOWN: waiting for active calls to complete.

  Hello
  
  environment is HP - UX 11.23, Version Oracle 9.2.0.5
  
  We had an ORA-600 error yesterday. We reported this error to support and suggested to install patch 9.2. 0.8
  
  However, I have a question. As you can see from the output to the alert log file it took a long time to stop the instance using the immediate option:
  
  Sun Nov 9 17:33:58 2008
  Closure of proceedings: in addition to logons disabled
  Closure of proceedings (immediate)
  License of the high waters = 454
  Sun Nov 9 17:39:07 2008
  Ongoing call for the program process 3991 user 'oracle' "oracle@xyz (TNS V1 - V3)"
  SHUTDOWN: waiting for active calls to complete.
  Sun Nov 9 17:50:36 2008
  ALTER DATABASE CLOSE NORMAL
  
  Is there anything, can be done in such a situation to accelerate the closure of the proceeding?

  Oracle database has an ease of use and a center of streams queues / advanced.
  These installations are possible by putting in place some auxiliary processes.
  These settings govern the number of processes.
  Their definition to 0 turns completely off the installation.
  You change the setting in memory, like you, that you have rebounded from the database, it will return to the value in the spfile and facilities will work again.
  Deactivation is especially useful when you that facilities are frequently used, that is to say you have a job running every 30 seconds.
  In the past, several databases, it was the only way to allow an immediate stop.

  Hope this helps,

  --
  Sybrand Bakker
  Senior Oracle DBA

• I use my iPhone 6 very often to my office for phone calls.  This will help overall battery life to stay connected as I have all these phone calls?

  I use my iPhone 6 very often to my office for phone calls.  This is my work phone.

  This will help life battery together if I keep the phone plugged in my phone calls?

  Thank you

  SUSE, you can use it while connected and in this way when you unplug to get somewhere, you know you will have a fully updated beautiful upgraded battery.

  Just don't leave it plugged constantly all the time — weeks or months.  A battery lithium needs periodically some running through it.  But certainly leave it plugged during the day of the company while using it, or even just for long calls will do no harm.

  Battery life is determined by the cycles, so if this reduces the rate of your phone through equivalent full charge and discharge cycles it can not hurt self-help (depending on how you use it, it cannot help battery life much either, but it probably won't hurt it).

• Why can I not hear my 6plus iPhone calls after loading the Apple Watch? If I don't answer the iPhone instead of the Apple Watch for incoming calls?

  Why can I not hear my 6plus iPhone calls after loading the Apple Watch? If I don't answer the iPhone instead of the Apple Watch for incoming calls?

  Hello

  It can help to cancel your iPhone in a Bluetooth headset pairing, if it is currently associated with it.

  -On your iPhone, go to: settings > Bluetooth > tap the info "i" beside your headset > tap Forget this device.

• Can I use my Portege R500-121 3 G for GSM calls

  Hello

  I have TOSHIBA Portege R500-121 3 G.

  Can I use my TOSHIBA for GSM calls and if SO what software do I need?

  Thank you

  Hello

  No, you can t make GSM calls.
  You can only use it for a data transfer.

  If you want to make a call, you need an internet connection and could use a software like Skype for example.

• Today, I discovered that this Apple store charged me $5.98 for something called Viber credit pack! It is shown on my bank account that itunes charges. What shoul

  Today, I discovered that this Apple store charged me $5.98 for something called Viber credit pack! It is shown on my bank account that iTunes charges. The option to request the password is already enabled in my iphone, but it did not my password confirmation before that happened. What should I do?

  The best thing and the first thing you need to do is contact Support iTunes.

  They will be able to help you with this and he reimburse you if it wasn't a purchase that you have wanted to have.

  Here is the link to itunes support!

  https://www.Apple.com/support/iTunes/contact/

• Skype is the best software for video call

  Skype is the best software for video call

  I want your opinion please answer Yes or no

• You are looking for the driver for «Toshiba Multimedia Center Audio/Hub» floppy

  Hi all

  I'm currently looking for driver for my Toshiba Center Multimedia Audio Hub, because I lost the installation disc.

  Can someone tell me where to find the driver? Or everyone is nice enough to load the driver disk?

  Thanks in advance.

  Hi firefox123,

  Go to the driver download section: http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp?service=EU

  Then select:

  Options--> Office based accessories--> Multimedia Center--> OS independent

  Best regards

  Maurice