Call Center and Office IP telephony Design

Similar Questions

• Train your staff to call center

  Today, I had a problem making a purchase on iTunes. I kept being asked to verify my card details. When I checked, I saw that my card details were in order. Then I logged the support chat. I was absolutely stunned when the support staff member told me, that the reason, as he said bluntly "is obvious". Pretty surreal human being went on to explain that it is not possible for me to use my credit card to the United Kingdom to pay for something in the UNITED Arab Emirates, because countries use different currencies. I am sure that I must not explain how ridiculous this explanation. Human being has continued to tell me that I would have to change my country and that he would lose all of my previous purchases. Fortunately, I had already established his rather bonus, i.e. a Darwin Award, explanation on why the credit card wasn't working, that was obviously not an iota of sense of what he was talking about. Frustrated by disputed support staff I brutally put the cat. Ultimately it turned due to the cost of the product I was buying my Bank it was blocking. I discovered this by text message, I received my Bank, a few minutes later.

  One of the things I like about apple is their support. I find it extremely frustrating when you call the business support center and you can get explanations of different answers depending on who you talk too. It's almost like playing a lottery.

  Apple needs to ensure that all staff are familiar with the products. Of course, I called the call center and got another person who gave me a completely but more reasonable explanation. So there is hope. Weeding out the hopeless, please.

  These are user forums, your don't not with support or Apple iTunes. If you wish to contact Apple use the "contact us" at the bottom right of each page here, if you wish to contact iTunes Support: https://www.apple.com/emea/support/itunes/contact.html

• HP Solution Center Software - Office Jet 6700 (windows 7 and windows 8)

  Hello

  My sister and MOM had bought the Office Jet 6700 711.

  My sister's computer is running windows 8 64-bit.  I installed the complete software driver and hp solution center software is not included.  I have search the forum for resolutions and tried to download the driver from hp again and received the same results.

  With what is included with the current and complete driver for the Office Jet 6700 711n, you are able to create new analysis of the profiles of short cut, but you cannot update the printer with custom shortcut profile.

  I call support and got a person in the Philippines under the name of Régine.  I spent 45 minutes on the phone telling him what it was.  Since she was not able to solve the problem, I asked to speak to an engineer to see if the question could be put together.  She told me that she would have some call me within two hours.  I spoke to the hp representative on 21/07/2013.  From this announcement, I have not heard of hp.  It's very sad.

  Since my sister requires no custom scan profiles, she decides to keep the printer.  But my mom is in real estate and it scans many documents and must be able to create the custom scan profile shortcuts on the printer, so that the final pdf file gets not so great.  Due the fact that I have not heard of hp, I suggested that we go back to the printer.  Today, we returned the printer to Costco.

  But, I would get a solution for my sister.  Any ideas?  I highly doubt that hp will remind me.

  Myself, I usually can understand that because I work as a 2nd layer support analyst for a major software company.  If I told a customer that I would call them back within a certain time, I would.

  I know that the service request was probably shut down so that a survey was sent not.

  Thank you

  Hello ressa.

  You're right, that center of Solution is not included with the new printers. HP has completely changed the software program. You are also right in your statement on the creation and registration of shortcuts "scan" with the software. However, the Panel before 'scan' options cannot be changed as old printers. I hope this helps you understand.

• My colleague and I are editing our first UCCX Call Center Script to include Spanish. Help

  My colleague and I are editing our Call Center the existing script maps. This is our first attempt to script UCCX. They need to break the script in 2 locations, one that already exists for English and a copy of the menu for a Spanish version.  We have tried to include an option for Spanish 2.  We did not want to press 1 for English user, but can if necessary. English is supposed to drop through the menu new or existing. 2 for Spanish is doing nothing.  It acts as if you press anything even if we have an entry identified as Language_Choice and a filter of 2, for the appellant to the Enter key.

  We are short of time and could use some guidance.  Thanks for any help, Jackie

  Hello Jackie,.

  I have attached the sample script for your reference.

  Hop, it will work for you. :)

  Ravi

• Hello, I made a site using the 3 platforms: desktop, Tablet and smartphone, but... on tablets and smartphones appears the design office, no idea why?

  Hello, I made a site using the 3 platforms: desktop, Tablet and smartphone, but... on tablets and smartphones appears the design office, no idea why?

  Hello

  Please make sure you check "Desktop Redirection" option in the properties of the site.

  Here's how to get there.

  Presentation of the Tablet:

  File > Site Properties > Tablet > check "desktop Redirection.

  Mobile layout:

  File > Site Properties > Mobile > check "desktop Redirection.

  Re-upload the site and then check out. You should be all set.

  If the problem persists, please share the URL of the site for further investigation.

  Concerning

  Vivek

• Office, all icons display the logo of Media Center and open in Media Center

  original title: I went on the windows media center site now all my displat the globeand media desktop icons, I can't delete and allof them light up to media library when I click it

  I recently did a system restore to a previous time.i a site in windows media center and I don't know what I did but now all my desktop icons display the globe Centre of Neda and I can't do something because it keeps going mto windows media center

  Hello

  1. what operating system do you use?

  2. you have an error message?

  I suggest you follow the link and check.

  When you run an .exe on a Windows Vista-based or Windows 7 computer file, the file may start another program

  http://support.Microsoft.com/kb/950505

• Satellite A205 - Vista backup center and restoration with a WiFi hard drive

  I use Vista Ultimate Center of backup and restore to back up hard drive of my laptop Satellite A205 series on a wireless external hard drive. The external hard drive (which is formatted in NTFS) is directly attached (via USB) to my wireless router Belkin low, instead of being connected directly on my laptop.

  I know that this WiFi network hard drive is recognized by my laptop series Satellite A205, because it appears as "Drive Z:" when I click on 'My Computer'... but the version of "Backup and Restore Center" which appeared on my laptop Satellite A205 only allows backup of DVD or directly - connected hard drive not the readers of (strange for a laptop with built-in WiFi) network.

  By contrast, the version of the backup center and restaurant located on my computer to my lists one office (also Vista), drives on the computer at first - but it includes a "more:"hyperlink by which someone with rights Admin can click and access the network drives. "

  This "more:"hyperlink does not appear on the version of the backup center and restore on my laptop Toshiba Satellite 205. "

  I can't even someone at Microsoft to talk to me without first
  $ 69.95 for the 'privilege '.

  Any suggestions?

  Hi irsharp23,

  > but the version of "Backup and Restore Center" which appeared on my Satellite A205 laptop only allows backup of DVD or directly - connected hard drive not the readers of (strange for a laptop with WiFi built-in) network.
  Laughing out loud
  I think that's not a junk Toshiba. Center backup and restore is designed by Microsoft and Toshiba has nothing to do with it. So I think you need to get in touch with the guys at Microsoft to ask for a solution, or there may be an update for this tool.
  Did you check that?

  Moreover, why n t connect the external DRIVE directly to your laptop drive? I don't see a reason to connect such a disc HARD backup over the network, because this image of backup can be used only on your laptop.

  Alternative, I can recommend Acronis True Image to record images of backup on the network or if you use Microsoft SyncToy to synchronize your files between laptops and network. ;)

• Voice mailbox for a call center?

  I am having some problems where for my call center messages go to the wrong mailbox. I don't know if we have this set up correctly. Any help would be appreciated.

  I have a Point of road SIC x 2288 (release of matches by the IPCC)

  I have two boxes of 2288 and 2287 unity voice mail.

  Now when someone calls technical support, they get the CSQ technical support or AutoAttendant CSQ (both are by the IPCC). When the appellant needs to leave a message, the call flow was designed to go to 2287, 2288 is a pointer of the unit until the Point of road of CTI. Can I have a voice mailbox configured to 2288 and remove the 2287 script? (A parameter, it is so easy to change). I'm not sure if change that will place the loop... call voicemail point to CTI road... that sends to the IPCC... to leave a voice message, they are transferred to 2288... who sends point routing CTI...

  How did he know to take a message, instead of to the front to CallManager?

  Is there an easier way or to create a mailbox for a call center?

  Normally, the voicemail box must be different from the CTI RP DN.

  So I think your configuration could be correct.

  If your CTI RP pointing to CRS is 2288, in the sript that you tap voicemail DN, if this would be the same, then you will need to make sure that the CTI port doesn't have access to CTI 2288 Point Road, to the parition assigned to CTI route point poinitng to VM. I would you recommend leaving the voicemail as 2287 box so that way you don't have to worry about the possible loop.

  What was your reason to change the voicemail box?

  Chris

• HP photosmart 5180 c: scan does not, missing hp Solution Center and do not reinstall

  I have a problem of scanning, the work Hp c5180 printer only. I reinstalled several times the complete software but the solution Center, do not install it; Scan doctor fails the test Hp Solution Center and next steps. Scanning with WIA is OK, not HP Twain. I removed the software "all in One 8.0" burt when I reinstalled the software driver, the installation menu shows that all programs are already installed except the first element "ask drivers."

  Can someone help me?

  Thank you

  SAL

  Hi Sunshyn,

  Thanks , but I solved it!

  As I suspected, the problem was HP OCR do not install with the complete software as seen and marked as already installed. It is very difficult to find it on the installation of the software, because ocr.exe is not named with the proper name.

  There is no way to remove left overs previously OCR uninstal also with registry CC Ceaner, microsoft fix, uninstall software, etc...

  The solution is to copy on the subfolder "docproc" on the folder of installation of office in 7Z files... recent dimensions of biggest temporary folder (windows + r and command %tmp%) and run docproc.exe. This is to install the OCR.

  The PDF is now saved on HP C5180 correctly the personal analysis file. WOW!

  Thanks and warm regards

  RAM

• I need to change the motherboard in my laptop. How to reactivate XP and Office?

  I need to change the motherboard on a Dell laptop because of the infamous video problem Nvidia. The laptop has XP Professional, Office 2003, and all my other programs on it. After I have change the motherboard, I guess I'll have to reactivate XP and Office. How do I do that? Thank you.

  Hi J_C_H,

  
   

  Method 1: follow the steps described in the article below to activate Windows XP

  How to activate Windows XP
  http://support.Microsoft.com/kb/307890

  
   

  Method 2: Follow the steps described in the article below to activate Office

  Activate Office
  http://Office.Microsoft.com/en-us/Visio-Help/activate-or-register-programs-in-the-Microsoft-Office-system-HA001118776.aspx

  Method 3: You can contact a Microsoft Product Activation Center

  How to find a phone number for a Microsoft Product Activation Center
  http://support.Microsoft.com/kb/950929/en-us

• Call Center

  I am a newbie to call center solutions, can someone show me where do I start? What must I know? It would be useful to receive the guides too, thank you in advance...

  Hello

  Take a look at the guides SRND about IPCC Enterprise:

  ( http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guide_book09186a008057a473.html)

  And IPCC Express:

  http://www.Cisco.com/application/PDF/en/us/guest/products/ps1846/c1609/cdccont_0900aecd80676ee5.PDF

  Hope this helps,

  Juan Luis

• The remote procedure call failed and did not run + user problem?

  Good so I have a Sony VAIO with Windows 7 Home Premium 64-bit, 4 GB RAM and 640 GB hard drive. During his first installation, VAIO asks you to name your computer so I called him "CARINA" and everything worked perfectly.

  However, we wanted to change the main username in the 'OSCAR', so I went to the control panel > users and this has changed. I thought that everything was great, because when I open the Start Menu, top-right, he says "OSCAR". After more research in the area of research, two things appears under the name 'CARINA': a 'user profile', I think, who had a small square color sky-blueish. and a folder with a lock on it. I tried clicking on the user 'CARINA' first profile, and it just opened what, in my view, is a Properties window 'CARINA '.

  But when I clicked on the folder "CARINA" with a lock, it opened my libraries. But get this: at the top, he said not "CARINA", but "OSCAR". I thought it was odd he did that so I told the computer to delete the folder with the lock named 'CARINA '. As soon as I realized it was a huge file and a gazillion files were there (real libraries), I canceled it, he wants to immediately restore the Recycle bin. But nothing appears on the trash, or I can't enter either because an error saying "the remote procedure call failed and did not execute".

  But the mistake has been made and now it does not work. The Start Menu appears, but I can't click on anything or use the search box. When I click on my library of records, the same message appears ("the remote procedure call failed and did not execute") or when I enter 'Open action center', he said ': {266EE0668-A00A-44D7-9371-BEB064C98683}\5\::{BB64F8A7-BEE7-4E1A-AB8D-7D8273F7FDB...» The remote procedure call failed and did not execute. " Programs on my toolbar work, such as Chrome or Windows Media, or I can change the volume with the icon in the lower right, but I can not enter in 'Computer', my libraries, or anything else. When I open the the TASK Manager, under processes, they are all under the name CARINA. If I stand on the top of the "explorer.exe" process, and I do a right-click on top of CARINA > properties > Security > there are 4 listed users:

  • SYSTEM
  • Administrators (CARINA-VAIO\Administrators)
  • Users (CARINA-VAIO\Users)
  • TrustedInstaller

  The computer has a backup (if I have a backup of an another VAIO Windows 7 Home Premium 64 - bit if necessary) and I'm afraid to stop in case it does not start again. :(

  Any help? What can I do?

  Hello

  Method 1:

  Follow the steps mentioned below.

  (a) type services in the start menu search box.

  (b) in Services, scroll down to "Remote Procedure Call", and make sure the status 'Started' and set to automatic.

  (c) the second "RPC Locator' must be set to"manual ".

  Method 2:

  I suggest you to scan SFC. Scan SFC will be scans all protected system files and replaces incorrect versions with appropriate Microsoft versions.

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7
  http://support.Microsoft.com/kb/929833
  
  Note: I suggest you check manage user accounts to check how many user accounts are present.

  a. Click Start.
  b. go to the control panel.
  c. click user accounts and family safety, and click on user accounts.

  Check how many accounts user is present.

  Method 3:
  I suggest you to create the new user account and check if the problem persists.

  Create a user account
  http://Windows.Microsoft.com/en-in/Windows7/create-a-user-account

  If everything works well in the new user account, then I suggest you to transfer data and settings to the fixed aid corrupt profile.

  Difficulty of a corrupted user profile
  http://Windows.Microsoft.com/en-in/Windows7/fix-a-corrupted-user-profile

• My sensitive page is slightly off-center and the margins have been set to auto.

  My sensitive page is slightly off-center and the margins have been set to auto.

  The width of the box is 1200.

  It seems very well on some computers, but on others its slightly to the right.

  Could we brilliant people here take a look and offer a remedy?

  Your help is deeply appreciated.

  Link is smaller than the page in question

  http://www.dankeithwilliams.com/gregoryart/

  Thank you

  When the screen is at least 1220px everywhere, the page is perfectly centered. The smaller screens don't display the page in the same way because, as you said quite rightly, the container has been set to 1200px - the extra 20px is used for the scroll bar.

  This means that the page is far from being reactive.

  My suggestion would be to create a really responsive design, this can be achieved using queries or media using a framework like Bootstrap. There are also commercial alternatives such as

  • http://www.DMXzone.com/go/22360/DMXzone-bootstrap-3 or
  • Responsive Web Design Extensions, applications, modules and Plugins for Dreamweaver

• PowerCLI Script required to identify all clusters in a data center and all hosts within each cluster and calculate it using cpu and ram, avg, min, and max.

  Hi all

  I'm new to powercli and try to create a script to list all clusters in a data center and all hosts in a cluster and calculate min, max and avg cpu usage and ram by the host and cluster. So far, I have tried the below but I can't publish the results of my script.

  $Function = @)
  ForEach ($DataCenter Get-Data Center)
  {
  ForEach ($cluster in ($DataCenter |)) Get - Cluster)) - need help to post the information here and confirm if this is correct or not.
  {
  ForEach ($hosts in ($cluster |)) Get - VMHost))
  {
  ForEach ($vms to ($hosts |)) Get - VM)) - do not know if I called you here functions properly
  {
  $allvms = @)
  $allhosts = @)
  $hosts = get-VMHost
  $vms = get - Vm

  {foreach ($vms in $hosts)
  $hoststat = "" | Select the host name, MemMax, MemAvg, MemMin, CPUMax, CPUAvg, CPUMin
  $hoststat. Host name = $vmHost.name
  
  $statcpu = get-Stat-entity ($vmHost) - start (get-date). AddDays(-30)-Finish (Get-Date) - MaxSamples 10000 - stat cpu.usage.average
  $statmem = get-Stat-entity ($vmHost) - start (get-date). AddDays(-30)-Finish (Get-Date) - MaxSamples 10000 - stat mem.usage.average

  $cpu = $statcpu | Measure-object-property value - average - Maximum - Minimum
  $mem = $statmem | Measure-object-property value - average - Maximum - Minimum
  
  $hoststat. CPUMax = $cpu. Maximum
  $hoststat. CPUAvg = $cpu. Average
  $hoststat. CPUMin = $cpu. Minimum
  $hoststat. MemMax = $mem. Maximum
  $hoststat. MemAvg = $mem. Average
  $hoststat. MemMin = $mem. Minimum
  $allhosts += $hoststat
  }
  }
  }
  }
  }

  $Function | Select the host name, MemMax, MemAvg, MemMin, CPUMax, CPUAvg, CPUMin | Export-Csv "c:\Function.csv" - noTypeInformation

  Any help on this is much appreciated.

  [Ordered] casting was introduced in v3 PowerShell.

  For PowerShell v2, you can use

  $vms = get - VM

  $stat = 'cpu.usage.average ','mem.usage.average '.

  $start = (get-Date). AddDays(-31)

  $report = get-Stat-entity $vms - start $start - Stat $stat - ErrorAction SilentlyContinue |

  Group-object - property {$_.} @entity.name} | %{

  $cpu = $_. Group | where {$_.} MetricId - eq "cpu.usage.average"} | Measure-object-property value - average - Maximum - Minimum

  $mem = $_. Group | where {$_.} MetricId - eq "mem.usage.average"} | Measure-object-property value - average - Maximum - Minimum

  New-object PSObject-property @ {}

  Datacenter = Get-Datacenter - VM $_. Group [0]. Entity | Select the name of ExpandProperty-

  Cluster Cluster Get - VM = $_. Group [0]. Entity | Select the name of ExpandProperty-

  VMHost = $_. Group [0]. Entity.Host.Name

  Name = $_. Group [0]. @entity.name

  CpuMin = $cpu. Minimum

  CpuAvg = $cpu. Average

  CpuMax = $cpu. Maximum

  MemMin = $mem. Minimum

  MemAvg = $mem. Average

  MemMax = $mem. Maximum

  }

  }

  $report | Sort-Object-property Datacenter, Cluster, VMHost name |

  Export Csv report.csv - NoTypeInformation - UseCulture

• Why finder hide Documents and office files in the home directory of the user by activating iCloud drive? What about the behavior of Time Machine backup or third-party applications?

  I'm under MacOS Sierra. I am connected to my iCloud account. I activated the option Desktop and Documents, but I did NOT activate the option optimize Mac storage, because I wanted to make sure that all my files would be available locally, just in case, I would need to work without an internet connection.

  -J' noticed there now a menu iCloud in my sidebar in the Finder, with links to Documents and desktop.

  -J' also noticed that Documents is no longer presented in my favorites in my side bar of the Finder.

  -This last suggests that files saved in 'Documents' are not saved more on my HD... but only in iCloud, which isn't what I want.

  -Then, sailing in the Finder Macintosh HD/users / 'My account' /, I noticed that my Documents and desktop folders are more visible, as if these files are not saved in my home folder most. Which raises the question: where are My Documents and files on my HD, so they are still?

  -Using a shell session in the terminal and again navigate to/Users / 'My account' /, I noticed that my Documents and desktop folders are still there. Which suggest that records and records of office reside actually still in my home folder under users, but Finder actually hide it and present them as being stored in iCloud only disc. It's very confusing.

  This raises several questions:

  -In the first place, why Apple hide Documents and office files in the directory? Why not view these folders in iCloud and directory?

  -Whence the iCloud folder or drive, reside actually on my hard drive?

  -What time Machine. Is it still back up my document files and folders?

  -What games third-party app mirroring backup of My Documents files and folders? They still work properly? (I use Livedrive backup and Sugarsync for files mirrored across several macs).

  -How can I understand that Apple is doing with my folders and files? Some users might be happy with the iCloud drive concept, without worrying about how it works, but I don't take chances, and I want to keep a good understanding about the functioning of my system.

  Could someone explain what is exactly happening?

  With office and selected Documents, access to these files are now in the iCloud Drive, not in your home folder.

  My guess would be that they do not appear in your file because it would be confusing for many people to make them in two places.

  If you want in the Favorites, open iCloud Drive and drag them in the sidebar here.

  All about iCloud drive has been saved on your Mac. With the exception of the office and the Documents, they are in ~/Library/Mobile Documents. However, if you choose optimized storage, older documents are removed from your Mac. I don't know what is "old".

  ~/Documents and ~/desktop have new metadata indicating probably Finder does not display them in a Finder window, only in iCloud drive. They are not hidden in one of the normal methods of unix.

  I have not tested Time Machine or any other backup program. The folder still exist in your directory home, and they still have all the files, I don't think that changes anything.