Vostro 3550 restarts automatically (loop) every 3 seconds

Dell support,

I have a problem with a laptop Vostro 3550.

When I turn on the laptop, it just is not started at all but it auto resarts at the same time, every 3 seconds, the screen is black.  The food, fan button, 3 buttons and also the front power indicator will flash during this period. Its the same thing happens when it's on battery and when the power cable is connected.

I did it while waiting for the following tests:

1. remove the battery and the power cable and press the power button for 1 min and try to turn on.

2 remove the battery cmos for 10 min and make the procedure #1

3. remove the memories RAM one by one and do the #1 procedure.

4. measure the voltage on the connector of the power adapter (it was 19.3v)

5. measure the voltage on the power circuit inside the laptop for any potential problems with the laptop on board power connector and it was ok.

6. I checked all disconnected Ribbon or the cable, but everything was fine.

Everyone has ideas, what is the problem or what I am doing wrong?

Thank you

Eris

Hello Eris,

Please write to us

When the issue started?

Would it be possible for you to try another hard drive or the hard drive on another machine?

What about diagnostic? Please run diagnostics from the f12 (allow) menu and let us know.

We provide system tag #, e-mail address and your name via private message, by clicking on my name in blue and then select send a private message

Concerning

Tags: Dell Laptop

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