Want 4500: HP printer wizard now always goes to internet

When I run printer Assistant, he goes online to HP e-Print. I wanted something to scan, previously I would choose in the menu. If I reduce the browser only help appear, utility on top, but it's just for troubleshooting. I have recently updated, not by choice, to 8.1 Windows - don't know if that's what caused his change. I downloaded EN400_198, he said that have been already downloaded so chosen re-don't install any difference after that. Was the only one I could scan had to seach on Scan on the Windows menu and use the default pc program, which is not an editor after scanning (to apply a rotation for example) like the HP used to prorgram.

Stelcom66

Welcome to the Community Forum of HP.

I don't know about you; Looks like the shortcuts on the Printer Wizard pulls the wrong executable or the line that prevents the Internet pop - up execution is wrong or missing from the command line in the shortcut.  Whatever it is, it means that the printer in the wizard's... messed up.

You might be able to circumvent the mess by removing the program - and wrong shortcut - and then reinstalling the whole software of full functionality.

======================================================================

  • Stop programs: games, messaging, browsers...
  • Mix this shortcut to the Recycle Bin
  • Create a Restore Point:

Restore Point XP  OR create a restore - Win7 Point OR create a restore point Win8

 

 

Control Panel > set display icon > programs and features >

Scroll down, find the printer program > click with the right button on the program > Uninstall

 

Repeat these steps for each occurrence of the name of the printer until none of the list.

Restart / reboot the computer and log in

Install the full software features:

Install complete features - Officejet 4500 software

Click on the thumbs-up Kudos to say thank you!

And... Click on accept as Solution when my answer provides a fix or a workaround!

I am happy to provide assistance on behalf of HP. I do not work for HP.

Tags: HP Printers

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