WANT 4500 general printing problem

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• HP envy 4500 e: printer problem

  Click Print for pictures and he wants Telec.  Uninstalled software and drivers, reboot the printer i.e. power and usb disconnected for twenty minutes before reinstalling.  Always wants to fax my print mode and advises connect me to a fax.  When I remove this screen an E-mail type box appears with the attachment that I want to print.  ????????

  Hello @ginger20 ,

  Welcome to the HP forum.

  I understand that when you try to print, you get invited to a fax.

  I would like to help.

  When you install a fax printer capable it creates usually two icons.

  In your scenario, one would be HP Envy 4500 and other fax HP Envy 4500.

  More time in this case the default printer was set to the fax version.

  Go into devices and printers.

  Right-click on the fax printer no, and then select set as default.

  If you have only an icon, right-click it.

  Then hover over to set as default printer.

  This should produce a list of printers 'stacked' on this icon.

  I hope this helps. If you need more help please let me know.

• Want 4500: HP printer wizard now always goes to internet

  When I run printer Assistant, he goes online to HP e-Print. I wanted something to scan, previously I would choose in the menu. If I reduce the browser only help appear, utility on top, but it's just for troubleshooting. I have recently updated, not by choice, to 8.1 Windows - don't know if that's what caused his change. I downloaded EN400_198, he said that have been already downloaded so chosen re-don't install any difference after that. Was the only one I could scan had to seach on Scan on the Windows menu and use the default pc program, which is not an editor after scanning (to apply a rotation for example) like the HP used to prorgram.

  Stelcom66

  Welcome to the Community Forum of HP.

  I don't know about you; Looks like the shortcuts on the Printer Wizard pulls the wrong executable or the line that prevents the Internet pop - up execution is wrong or missing from the command line in the shortcut.  Whatever it is, it means that the printer in the wizard's... messed up.

  You might be able to circumvent the mess by removing the program - and wrong shortcut - and then reinstalling the whole software of full functionality.

  ======================================================================

  • Stop programs: games, messaging, browsers...
  • Mix this shortcut to the Recycle Bin
  • Create a Restore Point:

  Restore Point XP  OR create a restore - Win7 Point OR create a restore point Win8

   

   

  Control Panel > set display icon > programs and features >

  Scroll down, find the printer program > click with the right button on the program > Uninstall

   

  Repeat these steps for each occurrence of the name of the printer until none of the list.

  Restart / reboot the computer and log in

  Install the full software features:

  Install complete features - Officejet 4500 software

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• Want 4500: iPad prints from mail but no picture

  Hi all

  I try to print wirelessly on a home network from an iPad to a desire to 4500. The confusing is that the iPad will be printed e-mail but no picture. All that happens when I press print is that the screen of the printer turns on but nothing happens.

  I erased all the iPad apps, and done a hard reset but still no luck - the print queue is also empty.

  I hope that someone may have seen this before!

  Kind regards

  Lee

  Hi @LeeDH,

  Welcome to the HP Forums. I hope you enjoy your experience.

  I would like to help you with the problem that you are experiencing printing pictures printer e-all-in-one HP ENVY 4500 form your iPad.

  The first thing I would suggest would be to make a network power r. We'll leave the router and unplug the power cable (NOTE: do not reset the router.), and then do the same with the printer and shut down the computer. After a minute, plug in the router, wait to fully turn on, then plug the printer back in and wait for the wireless light become solid. Once the router and the printer are on, go ahead and re - turn on the computer. This will refresh the network connection.

  If the problem persists after the update, maybe you can answer a few questions so I'm more able to help:

  • You print directly from the camera app on your iPad, or something else?
  • Have you tried to install the HP ePrint app? Otherwise, you can download it from the App Store and print photos there. Does it work?

  I can't wait to hear back on your part I hope this helps.

  

• want to 5545: printing problem.

  Cannot print from my smartphone Samsung s6. Trying to print but stops with an "out of paper msg. Works very well in a smart phone Apple 5s and the computer. All wireless connections seem to be ok. This is a new installation.

  Bought the printer yesterday to replace a worn out of Cannon.Software has been updated.

  I had installed the application of HP printing service, but it has been disabled. Turning to resolved the problem. Thanks for the reply.

• Officejet 4500 wireless printing problem

  We have a laptop HP Pavilion g7, which has always worked a lot with our wireless 4500 printer.  Now the computer says the printer is offline.  The wireless button is blue.  Hard computer connected to the printer shows that it is online.  What else am I missing?  Can anyone help?

  We have removed one then reinstalled the HP printing software and it works again. Thanks a bunch

• Want 4500 sleep mode problem

  I just installed a desire 4500 on wireless network.  It works fine, but does not seem to get into 'sleep', i.e. display and button mode / stop brighter is not dim.  Anything else I can check or do?

  Updated - Update driver received notice and once installed, he's asleep now.

• Want 4500: I get a message saying that the "the printer is not connected.

  I just bought a HP Envy 4500 all in one printer.

  I can't print to it without having to restart it every time.

  I get a message saying that the "the printer is not connected.

  I can access the built-in web server, so I am sure that it is connected.

  It seems that he is going to sleep but cannot be awoken by activity.

  I checked network settings changed and tried to change the Hello Service of priority higher to 9100 (because the default Internet Printing Protocol) seems odd, but makes no difference.

  The State indicates that the power of the wireless signal is 5 - that sounds just because it's six feet from my PC that has a great wireless signal.

  I uninstalled and reinstalled the printer.

  The restart is only viable if the printer is restarted and sent instantly - work if you wait a few minutes (energy saving option is set to 15 minutes and it's inside that) is the same thing - the said printer dialogus "Opening conection printer" and then, almost immediately, "the printer is not connected.

  If I try to scan I get an error-9923

  Hi @jpkeates,

  Welcome to the HP Forums!

  I understand that you can not print with your HP Envy 4500, once he falls asleep on your computer Mac OS X 10.11. I'm happy to help you!

  Please, try the steps in this guide, "printer offline" or "printer not responding" Message (OS X). It is also important to ensure that:

  Make sure that the multicast is supported

  If you use a wireless network, make sure that muticasting is supported and enabled on your router.

  If the new connection is working, you know that the printing problem is tied to the computer.

  If the new connection does not work, then the printer may need to be repaired or printed using a different type of connection.

  Disable IPv6 (network connection)

  Disable IPv6 on the printer to make sure IPv4 is used on your network.

  If your printer has a control panel with display, find the IPv6 settings in the advanced network configuration menu and set it to Off or disabled.

  If your printer does not display, use the built-in web server (EWS) to disable IPv6.

  From a computer on your network, type the IP address of the printer in the field URL of your Internet browser.

  NOTE:

  If the Web page appears empty, try another Internet browser.

  Click on the tab network or network, and then open the section or page corresponding to your type of network - wired or wireless.

  Select enable IPv4 only (or similar).

  Figure: Configuration example IPv4 using an integrated Web server

  

  If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope this guide and help the steps!

• HP OFFICEJET 4500: printer problem hp 4500 doen't pull paper from the bin, hp print and scan doctor did not help

  Paper printer problem hp 4500 doen't pull of the plateau, hp print and scan doctor did not help

  Have you tried that?

  http://support.HP.com/us-en/product/HP-OfficeJet-4500-all-in-one-printer-series---K710/4181269/document/c01969913/

• Printing problems - I get the sizes of evil when I print from LR 5.5. on my Epson 3880 printer. USB connection. Reinstalled printer driver - not. Want to obey my print settings. What can be wrong?

  Printing problems - I get the sizes of evil when I print from LR 5.5. on my Epson 3880 printer. USB connection. Reinstalled printer driver - not. Want to obey my print settings. What can be wrong?

  I am not familiar with these communities - not provide Adobe and LR all direct support?

  You bet it's your page layout. As I said, the Epson driver has many offers for the same size paper. In addition, do NOT use Auto expand in this selection.

• Printer Spooler problem - I do not know what it is? I want to just print

  I tried to print, and the comment is "printer spooler does not.  How can I make it work

  Try to run Fixit from here:

  Solve printer problems
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

  You can also manually restart the print spooler service.

• HP OJ 8610: printing problem

  Instalation of HP JO 8610 pro network. I can print and scan from a pc without problem aney (windows 7)
  with the 2end pc: the connection is made, I can scan, but I can't print! scan and HP print test page printed to the icoudent doctor, but I could print internal test page? I did uninstall and installation softwahre fromcd and internet hp webside. Help, please

  Thank you

  Hello @firaskhalil,

  Welcome to the Forums of HP Support!

  I want to help you solve your printing problem you feel when trying to print from your Windows XP computer to your network connected HP Officejet Pro 8610 e-all-in-one printer. I understand that you are able to print correctly on your Windows 7 computer network. I see that you can run the HP printing and the doctor without any problem analysis tool and print a test page with success over there from the Windows XP computer. You are also able to scan without any problem. With all that being said, I think that what you experience on the Windows XP computer is a driver conflict. I think that your software and network connection are quite well. That being said I will guide you through the addition of an alternative HP Officejet generic print driver. You won't lose any functionality while using this replacement driver.

  Step 1: Clear the temporary files:

  1. Click on the Start menu
  2. Check the box run
  3. In the Temp folder, type folder , and then select OK
  4. When the Temp folder opens, click the first item in the list, and your shift key on your keyboard and scroll down a few lines and click another item in the temp folder. Everything between the two points that you click on will highlight now. Select the "delete" button on your keyboard.
  5. Continue these steps until all items in the Temp folder have been deleted. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer are affected by your by deleting temporary files. A file should always be used in the Temp folder, you will get the pop up 'try again ' or 'Cancel' the point. Simply close the pop-up screen, ignore this file and proceed to remove the remaining files.
  6. Once the Temp files are deleted, close the folder
  7. Right click of your recycling bin on your desktop and select empty recycling bin

  Step 2: Download driver replacing:

  1. Please click here to download the appropriate driver
  2. When the site opens, select the download button at the top left
  3. Allow the download to run
  4. An extraction should take place once the download is complete
  5. If the installation window opens automatically, please close the window.

  Step 3: Adding a driver replacing:

  1. Click on the Start menu, then select box to run it
  2. Type %temp% , and then select OK
  3. When the Temp folder opens, find the file 7z
  4. Click the 7z folder to open it
  5. At the top of the window, you will see the path of the file bar. It may look like: Local C - users-AppData-Local - Temp-7z... drive Left click once on the right side of the bar. Everything in this bar will highlight now. Right-click on the highlighted file path and copy it. 
  6. Close the Temp folder
  7. Click on the Start menu
  8. Choose Printers and faxes (you may need to go to the control panel for this)
  9. In the Printers folder, right-click on your HP Officejet Pro 8610 and left click on Properties
  10. Left click on the Advanced tab
  11. Left-click on new driver
  12. When the new driver window just press 'Next' until you see a list of manufacturers on the left and a list of Printers on the right
  13. Click on disk at the bottom right
  14. In the window "install from disk", there will be a path bar. Right-click in this bar and Paste in the path to the file we copied previously.
  15. Click OK
  16. Choose the HP Officejet 8600 and click Next to complete the wizard of pilot.
  17. The title of the Properties window, select 'apply' but do not hit OK
  18. Select the general tab
  19. Rename your printer in HP Officejet Pro 8610
  20. Click OK

  Now that the new driver is added please try printing again.

  Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

• HP 6830: HP 6830 printing problems

  Initially, this printer has been used on a system with Windows 8.1 (64-bit) and it worked flawlessy. After the upgrade to Windows 10 However, he had a few intermittent printing problems. Known upgrades can cause problems I uninstalled/reinstalled and everything seemed ok. However, the same problem reappeared immediately.

  Everything works ok for a bit then the printer stops working. Can not scan or print (from Panel of control printer itself or control office). The printer must be powered off/on power so that it can start working again.

  Ran the program Scan HP that came with it and made sure to drivers are updated. The problem persists however. What can be done short of buying a new printer? Help, please.

  EDIT - I forgot to mention it is configured to operate wireless and not via the USB port if it matters.

  I wanted to give you an update...

  I "think" the printer now works correctly? It has been a few days without question since I worked on it back which is longer it's gone in the past. I do not accept the solution again, however I want to give him a few more days to be sure. I thought it was fixed before and printing problems are back.

  Notes:

  1. I do not have the procedure described above SMTP uncheck ^ ^ ^ I didn't quite read the right steps when you work on it (it's actually the printer of a family member and not mine). I spaced on where he is told to do a right click on the printer icon and then click printer properties. I guess my mind went to some properties. I didn't know there was a printer properties to select. Printer properties is higher in the list of menu along that opens the right click (I have a HP printer too and he tried once I realized my mistake). I guess I'm so used to click the General properties, I just cleared the research of properties of the printer and thought that it meant click regular properties.

  Because I clicked on the wrong properties option I could not find the ports tab (but I was able to find the IP address - it was OK) so I thought maybe gave me by mistake as follows to another printer or the version of windows. So I just moved to other options. If someone reads this thread to try to resolve the issues I've had to make sure and look up in the list for the printer properties and select is NOT as the ordinary properties which is at the bottom.

  2 - the update suggested KB was already there and installed. However, it had been installed shortly after the 10 Windows upgrade which is when issues with printing suddenly appeared. So I uninstalled manually downloaded the update and reinstalled just in case it had been corrupted during the original automatic installation. This is a HUGE update and I have seen that people have screwed up in automatic updates in the past.

  3 - I decided to uninstall all of the software and the printer and start over again once more. In doing so, I found a few HP entries that were dated before the previous uninstall/reinstall tent while they were not uninstall as they should have and I thought they had. This means that they have not been updated during reinstallation or the other. Made me think maybe one of them was somehow behind the questions?

  I had to use 3rd party uninstalling and registry/hard drive cleaning to remove all traces of these couple like Windows Add/Remove Programs software wouldn't uninstall them at all, or if she did he left pieces everywhere.  One in particular (HP Solutions Framework Support) wouldn't uninstall period until what I downloaded from specific software allowing a forced uninstall. Took long to get everthing HP about the machine off.

  Once I have finally managed to remove all traces of the old installation of HP and went forward with the reinstall using latest software/drivers on HP.com, I noticed the relocation took a little longer and I was asked to do more to lift the printer up and running. I think that some of these programs/registry entires which gave me such a hard to remove time were corrupt reinstalls previous that I tried when popped up printing problems after upgrading from Windows 10. Once they were gone went to reinstall it correctly. Or so it seems, it's just a guess.

  Anyway, as said above ^ ^ ^ "seems" to have corrected the problems. I do not know about you until the printer is used for a few days. It is used a lot if it's not resolved, I'm sure I'll hear about it soon. After that earleir tries to fix the issues would already have surfaced long before now so I'm hopeful we finally have it.  I'll be back if everything goes well and will accept the solution OR post that it did not really work. Don't want to prematurely.

• Printer problems due to software on my windows vista desktop problems

  They told me that I have a software problem on my windows vista desktop, because - my printer print test page, but seems to have a communication problem with some of the jobs I want to print. I can't right click and print. Someone at - he heard of this problem and might be able to give me some advice?

  Hello

  1. What is the exact error message?

  2. What is the brand and model of the printer?

  3 have there been recent changes made on the computer before the show?

  Please follow the steps below and get back to us with the results.

  Method 1: Run the Microsoft fixit and check if it helps.

  Diagnose and automatically fix problems printing and printer

  http://support.Microsoft.com/mats/printing_problems/en-us

  Method 2: R the print service spooler and verify.

  You must be logged on as administrator to perform these steps.

  a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.

  b. double-click on Services. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  c. right-click on the print spooler service and then click Properties.

  d. on the general tab, next to startup type, make sure that automatic is selected.

  e. If the service is not already running, under Service status, click Start and then click OK. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  Method 3: Update the printer drivers and check.

  Find and install printer drivers in Windows Vista

  http://Windows.Microsoft.com/en-us/Windows-Vista/find-and-install-printer-drivers

  Update drivers: recommended links.

  http://Windows.Microsoft.com/en-us/Windows-Vista/update-drivers-recommended-links

  For more information, see the link:

  Printer in Windows problems

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

  Let us know if it helps!

• Homegroup NETWORK printer problems

  I have a windows 8, laptop 64 bit I connected to a windows 7, 32-bit computer desktop through a home network. When I try to print from the laptop to the printer connected to the desktop computer, it prints just a blank page. How can I fix it?

  Hi Gordon,.

  1. Applications that use to print?
  2. What is the brand and model of the printer?

  It could be a problem with the drivers.

  Method 1:

  Printers need software driver to work properly.

  Make sure that the printer drivers are correct.

  Reference:

  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Method 2:

  You try to print a test page and check:

  (a) right click on the printer that you want to test, and then click Properties.

  (b) in general in the printer properties dialog box tab, click print a Test Page.

  Please post back with the State of the question.