WANT 5540: Compatibility of envy 5540 with OSX Sierra

Hello

I just bought a 5540 envy and it's a nightmare, trying to get it to scan using computer scanning (TBS). Sometimes it works sometimes it doesn't. He worked earlier ebven today while STC has not been activated and utility HP reported that nothing could communicate with the printer.

I tried to download the update of the firmware that has been issued on the 18.10.2016, but it wont load because its telling me the printer is in error.

I deleted and reloaded the software six times and participated in two chat sessions, when technicians online, even with control of my thing, can not solve the problem. One of them asked me to move the printer within ten feet of my itinerary. I did, and the thing that worked until I rebooted the IMacwhen it has stopped working.

Please help because my patience is running thin, and after more than 25 years of use HP stuff this thing becomes very close to be thrown in a dumpster and replaced by a Canon...

Welcome @9191rogerm,.

Thanks to their participation in Forums of HP! By your post, I see that you have intermittent scanning computer problems on the Sierra. I can help you.

Are you able to scan from the Mac on the network?

I would like to know what software you tried.

If this is not the case, try a USB connection. Let me know if it worked.

Try connecting the USB cable to see if you have the same problem or USB connection.

"Check that the ' enable scanning to computer" is always on.

Feel free to click on the button 'Accept as Solution' and the 'Thumbs Up' for my help. Please let me know the results and if there is anything else I can help you. Thank you!

Tags: HP Printers

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