Want 5646: Ink cartridge black _ _ _ failure.

I have a 2 month old HP Envy 5464. I just changed the cartridge to be confronted with the following error _ failure black ink cartridge.

I tried removing, reinstalling, cleaning, turning off and then on reset but no joy.

Please advise?

In the paper here troubleshooting steps can help solve the problem.  Looks like you have already experienced at least some of these steps.  Please go through all the steps.  If the steps it do not solve the problem, you will likley need to replace the cartridge.  If it's a HP cartridge see warranty here information.

Tags: HP Printers

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