want to 4501: paper jamb-part now loose
I was clear a paper jamb and a white part came from the bottom of the printer. Now, when you print individual sheets, it works fine but when I try to print the 2 sides of the paper will become jambed. Could you help me to the reinstallation of the part that broke off. Thank you.
Hello
I don't think we can fix the mentioned part. I see that the mentioned part is not part of the crew in this printer.
However, please try the steps below...
- Turn the printer off.
- Pull on the release of the paper at its maximum tray.
- Tilt the lanes on the side printer.
- You would see a roll.
- That part should be set between the roller and the edge of the printer.
- IAM, attaching a picture for the same thing.
- Look for the red circles... You may need to fit into the part in these black hinges (small size).
- If it does not engage, then I think its time you call the HP Technical Support and the printer replaced.
- If your printer's warranty, you can be provided with trade in option.
- You can call HP (USA) 1-800-474-6836
Tags: HP Printers
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