want to 4501: paper jamb-part now loose

I was clear a paper jamb and a white part came from the bottom of the printer.  Now, when you print individual sheets, it works fine but when I try to print the 2 sides of the paper will become jambed.  Could you help me to the reinstallation of the part that broke off.  Thank you.

Hello

I don't think we can fix the mentioned part.  I see that the mentioned part is not part of the crew in this printer.

However, please try the steps below...

  1. Turn the printer off.
  2. Pull on the release of the paper at its maximum tray.
  3. Tilt the lanes on the side printer.
  4. You would see a roll.
  5. That part should be set between the roller and the edge of the printer.
  6. IAM, attaching a picture for the same thing.
  7. Look for the red circles... You may need to fit into the part in these black hinges (small size).
  8. If it does not engage, then I think its time you call the HP Technical Support and the printer replaced.
  9. If your printer's warranty, you can be provided with trade in option.
  10. You can call HP (USA) 1-800-474-6836

Tags: HP Printers

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