WDM5: Error when you try to push our HAgent update

I get an error when I try to get a WES7HAgentUpgrade for a terminal:

Try 1:XC Failed: 1. [error: could not retrieve the list of all files and the master repository directory.] [WebDAV error: failed to get the tree of directories of the remote computer.] [HTTP response code: 404: 404 error Code] line no.: 20 Cmd:XC WES7HAgentUpgrade\Temp\ * C:\Temp\

Details of the system in question:

Any new installation of WDM 5.0 on Windows Server 2008 (also new installation).

Client terminal is a thin Client C90LE7, version 9.03 (build 0827.4096), run WES7 version 6.01 (7601) SP1. I flashed recently the image to build 0827 via USB - it wouldn't connect to the WDM server until I did this. The C90LE7 unit is listed in the list of WDM device manager.

I want to update the C90LE7 HAgent to the 6.3.2.54 version that came with WDM 5.0. The currently installed version of HAgent is 6.0.0.45.

Things I've tried:

-I can go to the localhost/.../Rapport directory and browse directories and not files - no problem.

-J' ran the report of diagnosis devices and everythign Manager came in GREEN with the exception of the following:
* FAIL: C:\Program Files (x86)\Wyse\WDM\Utilities\Database\DatabaseCredentialManager.exe (5.0.0.707) - there is no.)
* FAIL: C:\Program Files (x86)\Wyse\WDM\Utilities\Database\HAConfigureUtility.exe (5.0.0.707) - there is no.)
* FAIL: C:\Program Files (x86)\Wyse\WDM\Utilities\GUIExtractor\MgmtConsoleExtract.exe (5.0.0.707) - there is no.)

Any ideas or suggestions? I got lost.

For what it's worth, the error indicates a failure of connection SWREP.  With the system running Hagent 6.0.0.45 gen1 I suspect there is a conflict with the support of HTTPS on your SWREP or the use of authentication windows (new support included in the new hagents).

Test validation in the GUI of WDM > Cfg Mgr > SWREP > MASTER > test connection

Fail - then package deployment will fail too.  Check if the user pwd has expired (common cause).

Swing in IIS on this server even one under the MyWDM site confirm WebDAV is enabled.  Check authentication and to test disable them everything except BASIC authentication.  We can change this back later if you wish.  Disable requiring SSL.

In the properties SWREP > HTTP > uncheck HTTPS/Secure

test the connection

Try your update.

Also, SWREP is accessible in the case growing WAN or DMZ managed devices - make sure that IP address or NAME defined for the location in the properties.  If the devices to do an external name/IP to access WDM you'll want to get in instead of the local IP address, the default then install it.

k

Tags: Dell Tech

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