Webroot antivirus quarantined file ssl3.dll, now Firefox is not running. How can I solve this problem?

I've updated to the new firefox 8. It worked fine until that webroot ran a virus scan. It has quarantined the file ssl3.dll as a medium risk threat. Is it safe for me to UN-quarantine, or is it a malicious file?

Hi Codgerette,

It's Greg of Webroot support in response to your message.

I checked your Support ticket, and it seems that the reason that the file has been quarantined because of a false positive alarm that has been resolved. I can assure you that the Webroot products are tested in other software packages for compatibility. Sometimes certain applications that receive incremental updates can initially marked because of the behavioral detection technique in SecureAnywhere. Unlike security software, Webroot SecureAnywhere relies on a database of clouds to check files, while once this file has been considered safe, all customers who have SecureAnywhere of installed Webroot will not have this updated file in quarantine and installation should go smoothly.

Thank you

Greg

Greg Davis

Webroot support team
http://www.webroot.com/en_US/index.html

Tags: Firefox

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