Webroot antivirus quarantined file ssl3.dll, now Firefox is not running. How can I solve this problem?
I've updated to the new firefox 8. It worked fine until that webroot ran a virus scan. It has quarantined the file ssl3.dll as a medium risk threat. Is it safe for me to UN-quarantine, or is it a malicious file?
Hi Codgerette,
It's Greg of Webroot support in response to your message.
I checked your Support ticket, and it seems that the reason that the file has been quarantined because of a false positive alarm that has been resolved. I can assure you that the Webroot products are tested in other software packages for compatibility. Sometimes certain applications that receive incremental updates can initially marked because of the behavioral detection technique in SecureAnywhere. Unlike security software, Webroot SecureAnywhere relies on a database of clouds to check files, while once this file has been considered safe, all customers who have SecureAnywhere of installed Webroot will not have this updated file in quarantine and installation should go smoothly.
Thank you
Greg
Greg Davis
Webroot support team
http://www.webroot.com/en_US/index.html
Tags: Firefox
Similar Questions
-
Mail merge is not compatible with Firefox 31.01. How can I solve this problem?
Hi everyone currently seeing this.
I downloaded the mailing of the Add-ons for Thunderbird.
I tried to install file in the page modules, and a message appears saying: mail merge could not be installed because it is not compatible with Firefox 31.01.Is someone can you please tell me what I can do to solve this problem.
Thank you very much.
JMaybe install it in Thunderbird
Try the ideal here case http://chrisramsden.vfast.co.uk/3_How_to_install_Add-ons_in_Thunderbird.html
-
When I apply the Adobe Edge file animate OAM for Adobe Muse on the website of width full page show on preview 200 empty pixel on the right side of the page.
Please check the type of fill and follow the suggestion to mention:
https://helpx.Adobe.com/Muse/how-to/add-SVG-graphics.html
Thank you
Sanjit
-
Whenever I try to start windows, it is said that the fake and I type in the product code and it does not. How should I do?
Windows 7 came preinstalled on your computer? If that were the case, you cannot transfer it to a new motherboard:
The OEM of Windows 7 versions are identical to the versions commercial full license with the following exception:
-OEM versions don't offer any free direct support from Microsoft technical support Microsoft
-OEM Licenses are tied to the computer first you install and activate it on
-OEM versions allow all hardware upgrades except for an upgrade to a different model motherboard
-OEM versions does not move directly from an older Windows operating system
What is OEM software? :
http://support.Microsoft.com/GP/oemsupport_1/en-GB
Licensing FAQ:
http://www.Microsoft.com/OEM/en/licensing/sblicensing/pages/licensing_faq.aspx
If this is a full retail version or upgrade license, try the phone activation:
How to activate Windows 7 manually (activate by phone)
1) click Start and in the search for box type: slui.exe 4
(2) press the ENTER"" key.
(3) select your "country" in the list.
(4) choose the option "activate phone".
(5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
(6) explain your problem clearly to the support person.
http://support.Microsoft.com/kb/950929/en-us -
There are ten virus adware and malware that have file names tries to invade the following files: my dovument (7), Shared (6) and Local C drive files (78); If you follow prompt to "remove all", nothing happens. There are three flashing warning signs alert me of evil potentiial for files named above. How can I solve this problem?
Hello
We need more information. What antivirus do you use? Don't forget to contact support
and forums. If the MSE a response - MSE here on answers forum. What version of Windows
you use. It might also help if you named the malware involved.Please provide all the information we need to help us help you.
How to ask a question
http://support.Microsoft.com/kb/555375===============================================================
This troubleshooting is for Windows 7 - Vista is similar - for XP using RUN instead of
Start - Search.If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be harder to detect as
the cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_freeSuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGERun the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp?prevx=Y <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
-----------------------------------
Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htmMicrosoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
There may be necessary sanitation - which some depends on your version of Windows.
RUJ SFC/scannow and checkdisk (CHKDSK) - if necessary to do a repair installation. For
more information on these methods require responses - Windows Forums for your version of
Windows.Answers - Windows Forums
http://answers.Microsoft.com/en-us/WindowsAlso, be sure to provide all the information we need to help us to help you:
How to ask a question
http://support.Microsoft.com/kb/555375=======================================
For extreme cases:
This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully and only after
you have exhausted other options.
http://us.Norton.com/support/DIY/index.jsp================================
If you are in North America, you can call 866-727-2338 for virus and spyware help
infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
international information, see your subsidiary local Support site.Microsoft support - Virus and Security Solution Center
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
-
Premiere Pro 2014 and 2015 CC hangs on import of video files. How can I solve this problem?
It didn't happen until what I updated from 2014 and 2015, and none of them work now.
I looked in these forums, tried a number of solutions that worked for others, and nothing has worked for me so far. I have the value "read-only software engine Mercury" rendering engine I tried to change the name of the folders pro Prime Minister ' 8.0' and ' 9.0 ' to ' old 8.0' and ' old 9.0 "and a few other things that I do not completely at present.»»»"
My computer:
My OS: Windows 7 Enterprise Edition (service pack 1)
The error messages:
First pro CC 2014 (8.0)
Signature of the problem:
Problem event name: APPCRASH
Name of the application: Adobe first Pro.exe
Application version: 8.0.0.169
Application timestamp: 536f4f89
Fault Module name: ig75icd64.dll
Fault Module Version: 10.18.10.3412
Timestamp of Module error: 52e04b53
Exception code: c0000005
Exception offset: 0000000000158c2a
OS version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Information additional 1: 88 a 4
More information 2: 88a4aeff69948e549c460e98e3cbf27e
3 more information: db98
Additional information 4: db98ef4dec181ad1906ff666818d9ae2
====================================================
First pro CC 2015 (9.1)
Signature of the problem:
Problem event name: APPCRASH
Name of the application: Adobe first Pro.exe
Application version: 9.1.0.174
Application timestamp: 564dce25
Fault Module name: ig75icd64.dll
Fault Module Version: 10.18.10.3412
Timestamp of Module error: 52e04b53
Exception code: c0000005
Exception offset: 0000000000158c2a
OS version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional information 1: cd2f
More information 2: cd2f7e1225ab1bc0dd4f89ec90542e56
Information additional 3:0129
Additional information 4: 01292334f4d6d650a5ceb0029f7e7224
Thanks in advance for any help.
Just a hunch. "ig75icd64.dll" is the driver intel HD graphics. That should narrow down your search. You may need to reinstall/day (or if it has just updated - then push) that this driver.
-
I removed the toolbars so I could see below thinking that I could easily get them back, but I can't. How can I get back them? I can't even put a new web address now. Or refresh a page. Or go to the front/back. How can I solve this problem?
It depends on how you
- Choose the Mode "full screen" or
- unchecked toolbars
The F11 key activates / turns off Mode full screen or not. Full screen, you have no toolbars, no tab and no bar Add on (bottom).
If unchecked you your toolbars (checked = displayed; UN - check = not displayed), and then do one of the following, then click on those you want to check/uncheck:
- Right-click in the empty space at the end of the tab bar
- Press the ALT key or the F10, the poster Menu bar, click View > toolbars
- Firefox > Preferences > advanced > General tabFirefox > Preferences > advanced > general tab
- Hold down the ALT key and type the letters of the keyboard V T
- the URL/address bar, buttons previous/next, refresh/reload buttons are located on the Navigation toolbar
- See-> https://support.mozilla.com/en-US/kb/Back%20and%20forward%20or%20other%20toolbar%20items%20are%20missing
- Also see-> https://support.mozilla.com/en-US/kb/how-do-i-customize-toolbars
- Also see-> http://kb.mozillazine.org/Toolbar_customization
If this answer solved your problem, please click 'Solved It' next to this response when connected to the forum.
-
What is NETAPI32.dll? How can I solve this problem?
What is this and how can I solve this problem
Hello
1. Once you get the error message?
2. have you made any recent hardware or change the software on the computer before this problem?
Netapi32.dll error messages may appear when using or installing some programs when Windows starts or shuts down, or maybe even during a Windows installation.
Netapi32.dll error occurs when you use a particular program, and reinstall the program should replace the file
Method 1:
Step 1:
Start the computer in safe mode and check if the problem persists.
Start your computer in safe mode:
http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode
Step 2: If you don't get the error, then fix by using the boot.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: Perform step 7 to start the computer in Normal startup.
Method 2: Do a system restore to the date when the computer was working fine and check if the problem persists.
System Restore:
http://Windows.Microsoft.com/en-us/Windows7/products/features/system-restore
-
I have sent and follow my pdf to a recipient, now I can't change like my pdf, it is said that I am limited to do so, how can I solve this problem? When I go to my saved PDF file and try to edit it, I get a message that says that this feature of document in Adobe Acrobat Reader ms document has been changed since its creation and use out functionality is no longer available. For the original version of this document, please contact the author. I am the author, and I can't edit my document what should I do?
Hi scottk48497237,
You cannot modify PDF documents by using player application.
You will need Acrobat free trial download Adobe Acrobat application | Acrobat Pro DC to edit files PDF using Acrobat | Edit PDF files.
Kind regards
Nicos -
I attempt to backup my iPhone several times and it does not backup. I received a message stating "several files were not available at the time of the backup. How can I solve this problem?
Hello Lope8725,
Looks like you are trying to backup either iCloud or iTunes, but you have found an error on files being unavailable. Can reply you with the exact wording or a screenshot of the message you are getting?
In the meantime, you can solve the problem with either of those two sections depending on whether or not it's iTunes or iCloud:
If iCloud backup could not be completed or if you can not restore
or
If your iTunes backup could not be completed or you cannot restore from a backup
See you soon!
-
My site is not secure for only the users of firefox, how can I solve this problem?
My site is not secure for customers who use firefox only, how can I solve this problem?
wizardsofthewest.comHello, apparently not all necessary intermediate certificates are installed on your server.
http://www.Networking4all.com/en/support/tools/site+check/report/?FQDN=wizardsofthewest.com & Protocol = https
http://www.sslshopper.com/SSL-checker.html#hostname=wizardsofthewest.comFor more information please contact godaddy support...
-
Finder keeps asking for my password everytime I want to move or delete files in OS X El Capitan. How can I solve this problem? It seems that it is a matter of permissions of the drive, but the new disk utility does not check the permissions of the drive as before
Apparently, this problem is solved by CF461 in 2012 with the following response which worked for me. Thank you, CF461
-
Question
I have Mozilla Firefox 9 and I have Kaspersky Anti-Virus 2012 but Kaspersky is not compatible with Mozilla... How can I solve this problem?The patch would be released after January 11, 2012 to settle the problem of the incompatibility of plugin.
Please be aware that you are not less protected, as KIS/KAV products scan on the level of traffic without worrying.
-
I drop my iphone in a cup of tea and now won't turn on, how can I solve this
I drop my iPhone in a cup of tea and now won't turn on, how can I solve this
Take it to Apple to have watched it.
See you soon,.
GB
-
Separated from this thread.
My phone displays an error message on the startup file and it mentions the installation media, how can I solve this problem?
Hello
See if that helps you.
Do a Safe Mode system restore to before the problem started.
http://bertk.MVPs.org/html/restoresysv.html
How to access Safe Mode
http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Vista
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
If it doesn't, try a startup repair and / or a system restore using a DVD of Vista from Microsoft
Manufacturers recovery disks normally do not have Service Options; they are normally a relocation to the factory only settings option.
Here is the guide to repair Options using a Vista DVD from Microsoft.
If a friend or a work acquantance of yours has one, you can borrow and use it for repairs.
http://www.bleepingcomputer.com/tutorials/repair-Windows-with-Windows-Startup-Repair/
Table of contents
- Overview of Windows Vista repair options
- How to perform an automatic repair of Windows Vista using Startup Repair
- Advanced Tools Overview
- Conclusion
If you do not or can not borrow a Microsoft DVD there is a download of a file ISO of Vista Startup Repair available that you can put on a Bootable floppy to make the above startup repair and that the method is recommended by a large number of posters in these Forums.
Unfortunately, you have to buy it.
Here is a link to it:
http://NeoSmart.net/blog/2011/Windows-Recovery-discs-updated-reinstated/
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
There are several methods to reinstall Vista.
This can help you (download files and make your own DVDs):
http://www.heidoc.NET/Joomla/technology-science/Microsoft/57-Windows-Vista-direct-download-links
And here are instructions on how to burn ISO disk images:
http://www.SnapFiles.com/get/isorecorder.html
The download links and information on how to make the ISO file, and then create the Setup DVD above are at this link:
"How to download a Vista ISO and create a Setup DVD or USB"
http://www.Vistax64.com/tutorials/301852-Vista-ISO-download-create-installation-DVD-USB.html
"How to create a USB of Vista Installation key '
http://www.Vistax64.com/tutorials/181538-USB-bootable-Vista-installation-Flash-thumb-drive.html
___________________________________
You can contact your computer manufacturer and ask them to send you a set of recovery disks.
They should do this for a small fee.
To reinstall Vista using their recovery disk/s, you start from the 1st recovery disk they provide and follow the manufacturer's instructions to reinstall:
You need to change the Boot order to make the DVD/CD drive 1st in the boot order:
How to change the Boot order in BIOS:
http://pcsupport.about.com/od/fixtheproblem/SS/bootorderchange.htm
"How to replace Microsoft software or hardware, order service packs and replace product manuals.
http://support.Microsoft.com/kb/326246
___________________________________
And if you have never received a recovery disk when you bought your computer, there should be a recovery on the drive Partition hard reinstall Windows how much you bought your computer.
The recovery process can be started by pressing a particular combination of the key or keys at startup. (Power on / start)
Maybe it's F10, F11, Alt + F10, etc., depending on the manufacturer.
Them or us ask the right sequence of key.
___________________________________
Some manufacturers have more available Vista recovery disks.
If this happens, you may need to try this instead:
You can also borrow and use a Microsoft Vista DVD, which contains the files for the different editions of Vista (Home Basic, Home Premium, Business and Ultimate) must be installed. The product key on your computer / Laptop box determines what Edition is installed.
Other manufacturers recovery DVDs are should not be used for this purpose.
And you need to know the version of 'bit' for Vista, as 32-bit and 64-bit editions come on different DVDs
Here's how to do a clean install of Vista using a DVD of Vista from Microsoft:
"How to do a clean install and configure with a full Version of Vista '
http://www.Vistax64.com/tutorials/117366-clean-install-full-version-Vista.html
And once the operating system is installed, go to your computer manufacturer's website and get the latest drivers for your particular model or laptop computer.
And phone Activation may be necessary when you use the above installation method.
"How to activate Vista normally and by Activation of the phone '
http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html
See you soon.
Maybe you are looking for
-
Multiple security issues after an infection by the virus on my system.
the virus possible and other problems Opened a Web site and explore 9 close so I knew that I had a virus. A ran malwarebytes and security essentials allowed a total of 16 files. When I tried to goto microsoft.com, it is redirected to login.live.com
-
Can windows defender and IObit malware fighter run at the same time?
Well it took me hours and 6 hours what AND 6 attempts yesterday to get Finally I hunt Obit downloaded and installed malware. This morning none of them does light. Ther' present e doesn't work simply do not.
-
When I'm writing Manager custom, I'm the substitution of method sublayout. MY question is, will this sublayout method will be called for each field in the Manager, or will be called only once?
-
Question of apps for blackBerry Smartphones
Apart from the official BB app world, are there other decent sites to get the apps from? Google search did not buy very much. Thanks in advance.
-
How to remove windows 7 and install windows genuine XP profesisional
Dear Sir: April 2002, I bought at Microsoft #01112012014987 of the order a kit of windows genuine advantage for Windows XP Professional service pack 2 version 2002. Since then, I have not intalled this softwere on any computer. the unopned bore kit a