Went to my new phone sync and my profile name is incorrect by a letter. Also says that my acct name and pass is incorrect when I try to log in as usual. Help
When you try to sync my new phone android (galaxy S4 to S5 galaxy), my firefox on firefox sync profile name is incorrect by a letter. Instead of kokochako, it reads kokocako. IM concerned because my name and my password is the same that I use to log on to my laptop and my previous smartphones. I can't synchronize my acct or make changes to my profile name. I hit forgot password to reset, but because the email is wrong Im do not receive an email to change. I have not changed my name ever and my password has not been changed in at least 6 months. He repeated my name and pass is incorrect. My account has been hacked or compromised? All my info is still on my laptop, just under the wrong email address, im afraid...
To answer:
I'm worried because I can log in using my laptop (of course my good profile and password), but when I click on synchronize the name next to the profile icon is incorrect.
What version of Firefox are you running on your labtop?
Also on your labtop when the wrong name appears where you see that name, can you please attach a screenshot? How to make a screenshot of my problem?
To answer your question about the identity or the keystrokes, you can run a malware scan to search your computer for malware. Regarding the identity, the user with the e-mail address that appears under the wrong name can receive your confirmation email to reset your password and may be confused (assuming that the name is the email that does not display properly)
To answer your question how sync works when the next to the profile name icon is incorrect. Can also provide a screenshot of it? What is an email? I don't know which menu you're talking about.
To fix this, you can create a copy of the profile on the laptop, backup and restore Firefox profiles information disconnect the wrong account and add the appropriate account and password.
How to:
- You must disconnect the incorrect account name.
- Open Firefox with Profile Manager to verify that there are no more than a profile using several profiles
- Otherwise disconnect the account in the preferences/Options > Sync Menu
- Make a copy of the profile with the link above or below
- Attach the appropriate account name and synchronize devices or that the account does not have the profile data is in the profile folder. Create a new account with this profile will keep you informed.
If you have any questions about this, please do not hesitate to ask.
Tags: Firefox
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