Western Digital external hard drive to backup impossible after installing the MS Fix It program

I installed MS difficulty it program and since then, I had backup problems with my external hard drive WD (Western DigitaL).  I've used this for many months to back up my entire computer, using my Norton program, and now I get the message that there is a problem "with the back up.  He asks me to check if the device is connected, (it is of course!).  I also noticed that my external hard drive has been changed to 'F' to 'G' after I installeld Fix It.  That's fine, but WHY?  Is it considered a CORRECTION device?

WHAT'S PAST AND HOW I CAN GET THIS BACK TO NORMAL, SO I CAN EASILY BACK UP AGAIN? It's very frustrating.

Thanks for any help you can give.

Claudia

Hello

1. what fixit did you run?

2. What is the exact error message you get when you try to back up?

I suggest you do system restore and see if it helps:

http://support.Microsoft.com/kb/306084

It will be useful.

Tags: Windows

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