What events trigger service requests?

Hello

I know that CHS has algorithms to assess the communications between the sophisticated devices but, is there an easy solution for a customer who asks what events trigger Service requests?

Kind regards

Gabriel Tlalpachicatl

Hello Gabriel,

Under the technical means of CHS, there is a "Smart Call Home monitoring details" document. This provides specific details for each diagnosis, environment and alarm of syslog by device.  It must also offer if an SR would be open.

Tim

Tags: Cisco Services

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    CS_Workflow_PKG. Start_Servereq_Workflow
    (p_request_number-online name_in ('incident_tracking.incident_number'),
    p_wf_process_name-online name_in ('incident_tracking.workflow_process_name'),
    p_initiator_user_id-online to_number (name_in ('control.user_id')),
    p_initiator_resp_id-online FND_PROFILE. Value ('RESP_ID'),
    p_initiator_resp_appl_id-online FND_PROFILE. Value ('RESP_APPL_ID'),
    p_workflow_process_id-online l_workflow_process_id,
    x_msg_count-online l_msg_count,
    x_msg_data-online l_msg_data
    );

    Thank you
    Claire

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