What type of license I need?

Hello! I will buy cisco unified contact center express 4.5 with 30 USERS and premium 50 IVR. Can I purchase a license only for 30 USERS or I need to buy a license for 80 USERS? Thank you!

Hello

With IPCCX Premium, whem you buy a license of Agent of Cisco, Cisco offers 2 Ports free IVR. So, if you buy 30 licenses agent, you will have 60 IVR ports.

If you need additional ports, you will need to purchas licenses additional agent: an agent plus two ports more.

Hope this helps,

Juan Luis

Tags: Cisco Support

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