When I download my software why doesn't he ask the serial numbers. The download does not complete

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  (1) what is the operating system that you use on the computer?
  (2) you get error codes?
  If you use Windows 7, Hoyle Board Games is not compatible with Windows 7.
  You try to install the game in compatibility mode.
  Click on the below link to check the compatibility of the game.
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  You can check the link below:

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  http://Windows.Microsoft.com/en-us/Windows7/make-older-programs-run-in-this-version-of-Windows
   
  You can check with the manufacturer of game for patches to run the game on Windows 7.
  http://support.Encore.com/
  I hope this helps!