When I go to the frequently asked questions updated, a message appears Windows Media cant help can someone explain

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• Whenever I try to download a file, I get a message that the internet explore has encountered a problem and need to close. Can someone explain why this is?

  Whenever I try to download a file, I get a message that the internet explore has encountered a problem and need to close. Can someone explain why this is?

  What Service Pack for XP are you running?  You use Internet Explorer 7 or 8?   If so, you can try this article to see if it solves your problem:

  "How to reset Internet Explorer settings"
    <>http://support.Microsoft.com/kb/923737 >

  HTH,
  JW

• Unable to open the program. Message is "... does not ' can someone explain me call?

  I can't open the program Adobe Acrobat Reader. Message is "...". not answer. Can support "enter my laptop" to see the problem? Please respond and I will give you my # phone. Also when someone sends me an attachment (Adobe) I can not open the attachment. Get the same message"... does not.

  There is no free technical support for free software, anyone can call. DO NOT trust anyone WHO OFFERS to GET IN YOUR LAPTOP because they are not official and could be a crook!

  But maybe we can help you.  We will have to go back with questions.

  What version of Acrobat Reader/Adobe Reader you have?

  What system you have (for example, Windows 7, Mac OS 10.9.2).

• Hello! My question is, why so many photoshop is making selection when using the quick selection tool, before that it was unable to myself. Can someone tell me aolucion, please. Thank you!!

  Hello! My question is, why so many photoshop is making selection when using the quick selection tool, before that it was unable to myself. Can someone tell me aolucion, please. Thank you!!

  Hi Axe_Juan,

  Could you please let me know the version of Photoshop installed on your computer?

  Also you want to State as Photoshop not to do a quick selection?

  If so, then head over to the Photoshop preferences, then the performance tab and click on 'Big and flat', restart Photoshop and then use the selection tool.

  If something else, please let me know.

  Kind regards

  Tanuj

• When you use windows media player, I can hear the sound but the picture is just a black square in a green square. How can I see the picture?

  Equipped with Vista

  Hello

   
  I suggest that you check if there are codecs appropriate to run the file.
  http://Windows.Microsoft.com/en-us/Windows-Vista/codecs-frequently-asked-questions
   

• My operating system is vista, when I place movie dvd in driver.a pop up screen saying Windows media player cannot play the dvd because a compatible dvd isn, t installed on my computer.

  Windows media player will not play dvd movie. my e-mail * address email is removed from the privacy *.

  Hello ballmouth,

  Thank you for visiting the Microsoft answers Site.

  To better help, please see the questions below:

  ·         What is the brand and model of your PC? Please also pass on the edition of Windows Vista that you have installed.

  ·         The problem occurs with only one DVD or several? Please also relay the exact error message when this problem occurs.

  In addition, if you have Windows Vista Home Premium or Windows Vista Ultimate, DVD capabilities are included as part of the operating system. If you have Windows Vista Home Basic, Windows Vista business, or Windows Vista Business installed, you can add or buy a DVD decoder pack to improve DVD playback experience.

  For more information on Plug-ins for Windows Media Player, you can view the link below:

  http://www.Microsoft.com/windows/windowsmedia/player/plugins.aspx#DVDDecoder

  Thank you

  Mary
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I try to download my paid for 13 elements upgrade. When I click on the "Download" button, I get this message: 413 header length too large

  I try to download my paid for 13 elements upgrade. When I click on the "Download" button, I get this message: 413 header length too large.  Help?

  You can download it by using the direct download link, which I predicted.

  Download Photoshop Elements products | 10, 11, 12, 13

  During installation, when prompted enter the serial number and to proceed with the installation.

  If you had purchased the update serial number.

  First, enter the serial number Photoshop elements 13.

  Then it will ask for the previous qualifying version number.

  In the drop-down list, select Photoshop elements 12 and enter the serial number Photoshop elements 12

• Sync to iphoto with Iphone hangs on during synchronization. In addition the google map can be charged when I click on the places of Mediathek. Error message: "this page has not loaded correctly Google Maps. See the JavaScript console for more technical de

  Sync to iphoto with Iphone hangs on during synchronization. In addition the google map can be charged when I click on the places of Mediathek. Error message: "this page has not loaded correctly Google Maps. See the JavaScript console for more technical details. »

  Perhaps the reason for the problem of synchronization is the problem with the loading of google map?

  Error message: "this page has not loaded correctly Google Maps. See the JavaScript console for more technical details. »

  Apple has not renewed the contract with Google to access Google servers.

  If the old version of iPhoto, which are still using Google's servers for the cards and places are either crashing or hanging.  Places are only work in iPhoto 9.5.1 or newer, who use places of Apple servers.

  There is more support for iPhoto from Apple.  You must update iPhoto 9.5.1 with the Mavericks. It would work well, only it is no longer buying this update to Apple.

  Perhaps the reason for the problem of synchronization is the problem with the loading of google map?

  It is very likely.  If iPhoto work very well when you are offline, then your problems will be caused by the connection failed to Googles servers.

  See this: Bug: iPhoto 9.4 crashing when viewing the scene

• I can't find a way to sort the records themselves in alphabetical order by name. I speak not in a display mode, but in how they appear when I click on the tab my favorites. Can someone explain to me how to do this.

  I have a lot of issues of brand book with websites contained in each folder. I'm able to sort sites within each folder alphabetically by name, but I can't find a way to sort the records themselves in alphabetical order by name. I speak not in a display mode, but in how they appear when I click on the tab my favorites. Can someone explain to me how to do other than manually by dragging because it is extremely difficult for me, due to the fact that I am with limited movement tetraplegic hand dexterity

  Folders of bookmarks you created are in the folder Menu bookmarks. "Sort" this folder.

  http://KB.mozillazine.org/Sorting_bookmarks_alphabetically

• When playing Windows Media Player I can hardly do the words. Bad quality!

  When playing Windows Media Player I can hardly make words, poor quality!

  Hello

   
  
  1 are you referring to the poor quality of online streaming audio or files in the computer?
  2. do you get an error message?
  3. it happens with all audio files?
  4. what exactly happens when you play an audio file with Windows media player?
  
  I suggest you run the Fixit and perform the steps described in the document:
  
  How to troubleshoot sound problems in Windows XP
  http://support.Microsoft.com/kb/307918/en-GB  
   
  
  Also check out the links below:
   
  Solve the problems of Windows Media Player video and other media or library
  http://support.Microsoft.com/mats/windows_media_player_diagnostic/
  I hope this helps.

• I am trying to upgrade Windows Vista Home Premium. When I click on the UPGRADE button then it will display a window in Turkish. I need the window in English.

  Upgrade in an incorrect language window

  I am trying to upgrade Windows Vista Home Premium. When I click on the UPGRADE button then it will display a window in Turkish.  I need the window in English.  Can you please help?

  Thank you!!

  Hello

   
   
  1. You bought a Turkish version of upgrade CD?
  2. How you are trying to upgrade? (To CD using, every time that the update)
  3. What version you are trying to upgrade? Is - this Windows 7?

  Make sure you have the operating system to install a correct language.

  You can visit these links and check:

  http://Windows.Microsoft.com/en-us/Windows-Vista/products/anytime-upgrade

  http://Windows.Microsoft.com/en-us/Windows-Vista/how-do-I-get-additional-language-files

  Response so that we can better help you.

• When booting I get the Visual C++ runtime library error message. This application has requested the execution in an unusual way. Any ideas how to fix?

  When booting I get the Visual C++ runtime library error message

  Hi ToddLynch,

  (1) since when are you facing this problem?

  (2) remember to make changes?

  It is sufficient to indicate the complete error message you receive.

  Put the computer to boot and then check if the problem persists
  

  Follow step 1 in the link below,

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

  Continue with the remaining steps to pin-point on the third party service.

  After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

  Important: n ' forget not to put the computer to a normal startup follow step 7 in the link.

• I can't register names and create playlist appear windows media player acountered a problem when creating or saving the playlist

  appear windows media player acountered a problem when creating or saving the playlist

  To the WMP library, please click on organize and select manage libraries - music . What places are? If there is no available location, remove them and also make sure that a default save location is set. Do the same for the other libraries (videos, pictures, and Recorded TV).

  If this does not help, close WMP, open Windows Explorer, right-click the music library, select Properties and click on restore by default . After that, make sure that a backup location is defined (as indicated by a check mark).

  Tim Baets
  http://www.BM-productions.TK

• I turned on my PC today and I did not "PRINT" option when I go to the drop down "FILE" menu... totally gone... Could someone please advise me how to recover?

  I turned on my PC today and I did not "PRINT" option when I go to the drop down "FILE" menu... totally gone... Could someone please advise me how to recover?

  Thank you for your comments... I guess it is the restoration of the system for me!

• When I click on the address bar, I get a message that "internet explore has stopped working". ?

  When I click on the address bar, I get a message that "internet explore has stopped working".  After that it stops working, it reopens to my homepage.  Sometimes it is OK, but usually, I need to go get put in a website and go that direction.

  Hello

  Try resetting Internet explorer.

  From the below link you can use Microsoft fix it to reset IE.

  http://support.Microsoft.com/kb/923737