When I opened again I get "We are having trouble checking your membership. Either you're offline or there is a problem with your billing account. »

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• I recently bought creative package of cloud of adobe and now I get a message 'we are in trouble, check your membership' whats the story? I am registered and I am charged!

  I recently bought creative package of cloud of adobe and now I get a message 'we are in trouble, check your membership' whats the story? I am registered and I am charged!

  Hello

  Please follow we are having trouble verifying your membership.

  Hope that helps!

  Kind regards

  Sheena

• "" System have message told me that "we are having trouble verifying your membership" once I changed the plan.

  Once I modified annual to monthly. "" Message system was told that "we are having trouble verifying your membership. I checked my account is already monthly membership payment but also a membership account free. So I think the system just to check my free account membership. How can I solve it? (I tried to click on contact CS but they always have an option to redirect to this forum!)

  Exit the office application Cloud Creative

  (1) right-click on the icon in the Finder, then select 'Go - To' folder.
  (2) you will get a text box, type in the following command and then press the 'return '. (Don't miss ~ symbol)

  ~/Library

  (3) then navigate to Application Support > Adobe > OOBE. Open OOBE folder and trash opm.db the file.

  Once you had trashed Opm.db file, launch creative cloud application and check.

• I get a box that says, please verify your billing information. We discovered a problem with your last payment for creative cloud. Go online to manage your account and check your billing account. 19 days remaining. What is c?

  I get a box that says, please verify your billing information. We discovered a problem with your last payment for creative cloud. Go online to manage your account and check your billing account. 19 days remaining. What is c?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• We are having trouble verifying your membership

  One of our users is to get a message "we have trouble verifying your membership" with only 12 days on the countdown.

  I have looked at the forums and saw that a db file should be deleted to resolve this issue, but it did not resolve the issue in the case.

  There is something pressing, requiring a sort. A new license for creative clouds for teams has been purchased and assigned to this user, so not sure why they would get this message?

  Can anyone provide any help for this, you can, as I said it is an urgent matter that must sort.

  

  Please, try the following steps:

  • Log out of the desktop application Adobe Creative Cloud (connect and disconnect activate Cloud Creative applications)
  • Browse to the location: [system drive]: \ProgramData\Adobe
  • Rename the folder 'SLStore' to 'SLStore_old '.
  • Browse to the location: [system drive]: \Program Files (x 86) \Common Files\Adobe
  • Rename the folder 'SLCache' to 'SLCache_old '.
  • Connect to the desktop Adobe CC app

• Every time I open Firefox I get the meesage from follopwing: it's recommended storngly you appl this update as soon as possible. When I have TRD to di, show he's trying to connect to the update server but nothing happens

  Everytime I open Firefox I get the following message: it is strongly recommended that you apply this update as soon as possible. When I try to do, is to show that it is trying to connect to the update server but nothing happens

  You are welcome

• When I opened my mail the beep are out of sync

  When I opened my mail the beep are out of sync. So if I have 5 new messages the beep are delayed a few seconds?

  Outlook Express

  What is a POP3 account? Outlook Express uses only a new mail sound notification when new messages are received, regardless of whether there is one or fifty. The sound emitted can be linked in: Control Panel | Sounds and Audio devices | Sounds scroll to the new mail Notification option.

  If you get a distinct beep for each message, it is not a POP3 account, or it is a third-party application, you have installed.

  Bruce Hagen
  MS - MVP October 1, 2004 ~ September 30, 2010
  Imperial Beach, CA

• last buy and pay creative photography plan cloud. When I open lightroom I get a warning message indicating that Lightroom will open with reduced functionality, you get a subscription to continue using lightroom. But I already bought! I do not k

  last buy and pay creative photography plan cloud. When I open lightroom I get a warning message indicating that Lightroom will open with reduced functionality, you get a subscription to continue using lightroom. But I already bought! I don't know what to do! In his time, that was my trial, which appears as outdated... Can someone help me? Thank you!

  Please see:

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  It would be a good idea to also check your system against the minimum requirements:

  FAQ: What are the system requirements for the desktop creative cloud application and every creative application of Cloud?

• When I open FF I get 6 tabs open my homepage twice, FF starts Options page, manage synchronization and sign

  When I open FF I get 6 tabs open my homepage twice, FF starts Options page, manage synchronization and sign

  Check that you have not set multiple home pages.

  You can find the homepage here:

  • Tools > Options > general > startup: Homepage
  • https://support.Mozilla.org/KB/how+to+set+the+home+page

  Firefox supports several home pages separated by ' |' symbol (pipe).

  If you do not keep the changes after a reboot or have problems with preferences, see:

  • http://KB.mozillazine.org/Preferences_not_saved

• When I open Firefox, I get a page of e-mail, which is operated by Verizon. How can I eliminate this Verizon connection?

  When I open Firefox, I get a page of e-mail, which is operated by Verizon. How can I eliminate this connection from Verizon? It requires me to have an account with Verizon that relates to a telephone service at my home. It is a nonsense. I'm operating an iMac with system 10.6.8.

  It is possible that your ISP sends such a page in the case of certain conditions, then you may need to contact them for support.

  You can check the target line in the shortcut to the Firefox desktop (right click: properties) to make sure that nothing is added after the path to the Firefox program.

• When I open Firefox, I get a Verizon's Web page, which requires me to enter my Verizon account number. I don't have this account number. How can I access my email?

  When I open Firefox, I get a Verizon's Web page, which requires me to enter my Verizon account number. I don't have a phone number. When I try to learn more about Firefox, I gave instructions to click the homepage located at the top of the window as well as subsequently, click on the Menu button. I can't find the home or Menu buttons at the top of my window. How to use Firefox?

  You need to contact Verizon to ask this account number.

• I've lost the main screen for photoshop! I don't know what I did, but now when I open photoshop, I get only the tool bar at the top and a little on the sides. How can I go back to the normal screen?

  I've lost the main screen for photoshop! I don't know what I did, but now when I open photoshop, I get only the tool bar at the top and a little on the sides. How can I go back to the normal screen?

  Hi renaeb,

  Would you go to the Windows menu in Photoshop and check the option framework application from the drop-down list.

  Concerning

  Sarika

• When I open Illustrator I get an error: "the preferences file is corrupt and has been reset to the default settings. "The corrupt file is saved as: Adobe Illustrator Prefs.err.

  When I open Illustrator I get an error: "the preferences file is corrupt and has been reset to the default settings. "The corrupt file is saved as: Adobe Illustrator Prefs.err.

  Hello

  We have released an WINDOWS ONLY fix today that solves this problem of corrupted preferences. Go to the creative cloud application and download the patch CC 20151.1 (19.1.1)

  If you see not the patch in the creative Cloud application wait on or refresh cycle you can disconnect and connect to force refresh the list of available patches.

  Kind regards

  Ashutosh

  On behalf of the Illustrator engineering team

• Hi, my trial version of Lightroom 5 has expired recently and I bought now fully. I downloaded the CD on my Mac, but when I open again the Lightroom application, it always says that the trial has expired. Does anyone know how I can update so I c

  Hi, my trial version of Lightroom 5 has expired recently and I bought now fully. I downloaded the CD on my Mac, but when I open again the Lightroom application, it always says that the trial has expired. Does anyone know how I can update so I can finally use again? I appreciate really all help! Thank you!

  Joanne, please remove your current installation of Photoshop Lightroom by using the uninstall program located in the/Applications/Utilities/Adobe Installers.

  You will then want to download Adobe Photoshop Lightroom 5.7.1 of Adobe - Lightroom: for Macintosh.  The update contains the entire application.  Photoshop Lightroom cannot be installed through the Adobe Creative Cloud Desktop application and still be allowed with a serial number.

• ???  I just installed Lightroom 5 from Amazon for my Mac with 10.10.1 software.  When I open it I get: "an error occurred when attempting to change modules.  It will not import pictures and has no side panels under the library.  What should I do?

  I just installed Lightroom 5 from Amazon for my Mac with 10.10.1 software.  When I open it I get: "an error occurred when attempting to change modules.  It will not import pictures and has no side panels under the library.  What should I do?

  Error changing modules | Lightroom