We are having trouble verifying your membership

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• "" System have message told me that "we are having trouble verifying your membership" once I changed the plan.

  Once I modified annual to monthly. "" Message system was told that "we are having trouble verifying your membership. I checked my account is already monthly membership payment but also a membership account free. So I think the system just to check my free account membership. How can I solve it? (I tried to click on contact CS but they always have an option to redirect to this forum!)

  Exit the office application Cloud Creative

  (1) right-click on the icon in the Finder, then select 'Go - To' folder.
  (2) you will get a text box, type in the following command and then press the 'return '. (Don't miss ~ symbol)

  ~/Library

  (3) then navigate to Application Support > Adobe > OOBE. Open OOBE folder and trash opm.db the file.

  Once you had trashed Opm.db file, launch creative cloud application and check.

• When I opened again I get "We are having trouble checking your membership. Either you're offline or there is a problem with your billing account. »

  When I opened again I get this:

  

  I think the problem is that I went from the plans. Still doesn't have a link to the new plan as all other products, probably because it isn't in Adobe CC.

  In any case how can I associate still on my package?

  Step 1

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  Step 2

  Uninstall and reinstall

• I recently bought creative package of cloud of adobe and now I get a message 'we are in trouble, check your membership' whats the story? I am registered and I am charged!

  I recently bought creative package of cloud of adobe and now I get a message 'we are in trouble, check your membership' whats the story? I am registered and I am charged!

  Hello

  Please follow we are having trouble verifying your membership.

  Hope that helps!

  Kind regards

  Sheena

• One of the members of our team gets an error that says: ' we have trouble verifying your membership. "

  No other members of the team receive this error and the internet and billing information are up to date. Is there a problem with this account member or a specific team? What is a matter of adjustment? Here is a picture of the error.

  Hi Stephanie,

  In addition, you can also refer to the threads below:

  We have trouble, check your membership.

  CC - How can I stop the message "we have trouble, check your membership?

  Kind regards

  Sheena

• A message that says, "we have trouble verifying your membership."

  Member of creative cloud.
  When I opened Photoshop or InDesign recently, a dialog box opens telling me that it is having problems with verification of my membership.

  I had already called customer service a couple of times and I always have the same problem.

  Help please!

  Right and I tried that. If they could not solve the problem. I think I found the solution well.

  https://forums.Adobe.com/message/6666133

• '' We have trouble, check your membership"whats the story?

  I recently bought creative package of cloud of adobe and now I get a message 'we are in trouble, check your membership' whats the story? I am registered and I am charged!

  Please, try the following steps:

  • Log out of the desktop application Adobe Creative Cloud (connect and disconnect activate Cloud Creative applications)
  • Browse to the location: / Library/Application Support/Adobe
  • Rename the folder 'SLStore' to 'SLStore_old '.
  • Rename the folder 'SLCache' to 'SLCache_old '.
  • Connect to the desktop application Adobe CC and launch the Photoshop application.

• '' We have trouble, check your membership' question

  Although our group membership has been updated and activated, we always get the message "we have trouble, check your membership." Only 4 days left. How can we fix this problem? Thank you.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Message "we have trouble, check your membership' after we renewed the license with another retailer.

  Hello

  We have two users who have used an expired plan. We now have a new plan with another retailer, containing these two former and three new users.

  Two users who had older licenses receive the message "we have trouble, check your membership." We have 68 days before the end of the grace period.

  I guess delete locally old license information. Any idea?

  Thanks in advance.

  Verify account problem https://forums.adobe.com/thread/1275549

• I renew my creative cloud membership. I can always connect to my account, but I get a message 'We have trouble identifying your membership' 00 days remaining. This message can refer to my previous subscription?

  I have to renew my membership of creative cloud on July 20, 2014. I always can I connect to my account, but I get the message 'We have trouble identifying your membership' 00 days remaining. This message can refer to my previous subscription?  How to rebuild the automatic connection and have good days remaining number?

  bridge_system_error, please, try the following steps.

  Delete the opm.db file in the following location based on your operating system.

  in your specific user folder

  Mac OS:
  MacHD/users/Application Support/Adobe/OOBE

  Note: /Library/ file is hidden after the OS 10.7, follow the instructions here to access: library user access hidden files. Mac OS 10.7 Lion
  Windows:
  File C:\Users\\AppData\Local\Adobe\OOBE

  Note: The AppData folder is hidden by default. Follow the instructions below to view it if necessary: view the files, folders, file name extensions. Windows XP, Vista, Windows 7

  (if you get the error while renaming, use the Task Manager for Windows and Mac activity monitor to complete all process Adobe.)

  Raise the creative Cloud application to the Start Menu (Windows) or Applications (Mac OS)folder.

  Launch the CC of Adobe Photoshop and click on ' not my Adobe ID "in the control panel in the window and sign in using the Adobe ID and the password that was used to purchase the subscription.

• I've already paid the license and I always get the notice 'We are unable to verify your subscription' every time I open the program, and the expiration date is tomorrow. What should I do?

  I have the following problem. Yesterday, I paid the license for Illustrator with my credit card and I received correctly in my e-mail, the confirmation of payment. However, whenever I try to open the program I get the following message "we are unable to verify your subscription. You are offline or there is a problem with your billing account. Sign in manage your account and check the billing data. If you have any problem or question, contact the "customer service". So, what should I do?
  

  Maca,

  You can try to restart the application of Creative cloud of smoke and he raises.

  Default you can try creative support Cloud (cloud creative all the customer service issues).

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  or Support from Adobe (phone),

  http://helpx.Adobe.com/Adobe-Connect/Adobe-Connect-phone-numbers.html

• We are having trouble to check your membership problem?

  I upgraded to CC programs a few days of their release, but I get from this thing...

  

  I'm online all day, and my subscription of the CC is fine. Someone at - he a clue as to what is happening here? Does anyone else have this problem? I saw a post a week ago or not of the same thing, but none of the solutions worked for me. I use only CC, and no programs CS6.

  Hi Miracle Camp,

  You can try going through the troubleshooting described here:

  Connect you or activation errors. CS6 membership, CS5.5, creative cloud subscriptions

  http://helpx.Adobe.com/Creative-Suite/KB/security-alert-sign-installation-CS6.html

  -Dave

• "We have trouble, check your membership."

  For a month now I get these "you have XX days to check your information before something happens... This is my subscription needs to be renewed until January 2016! I tried several times to check and save my payment details and nothing makes him "you have XX days" go, im currently using the edition teachers creative cloud... How can I do this "days left" to go? Im still getting the Bills, next payment is November 15... I don't understand... I have 2 days left... I just checked my information... once again! but it does not help at all

  Hi Conner,

  I checked your account, your subscription status is active and there is no problem with the membership.

  Please check the reference to the link below, to disconnect from the creative application of cloud and sign on the back.

  Connect and disconnect activate Cloud Creative applications

  You can also see-

  • Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite
  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6

• Everytime I open Adobe Acrobat, I get a window that says "we have trouble, check your membership."  How can I get rid of this?

  Any ideas on how to prevent this arise?

  

  You stop it, you have to solve, or your software will not run tomorrow (did not have weeks of warnings?)

  He may be blocked by a firewall, so try turning it off. Or there might be a problem of account - check your Adobe account on its web site. If there is a problem, contact Adobe.

• CC - How can I stop the message "we have trouble, check your membership?

  Hi all

  By phone at Adobe, I migrated to a single-user license to a license of creative cloud of the team.

  I'm now facing a countdown alert (see attached), although I'm a 'Member' fully released.

  Advice most welcome.

  

  Hi Nick,

  Welcome to the community!

  Disable your software before you can convert it to the user of the creative team of cloud

  (1) launch an application, such as Photoshop or Illustrator.

  (2) choose Help > sign out and follow the prompts on the screen to disable the software.

  (3) after that sign in the back or follow the first solution in the case where he gives a different option: http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html

  Thank you!

  Ankit