When I press run to start the installation, nothing happens in IE or Chrome

Try to install Firefox in Windows 7 Home Premium on an HP Pavilion PC. Download works, but when I click on lance, nothing happens. I tried to install in IE and Chrome and still nothing. Any ideas? I think it may have something to do with the way my user account is set up, but don't know enough about setting up the accounts to continue the investigation. I am a grandmother of 68 year, 6 which is not all that technically savvy so any how representative should be step by step or easy to understand. Thank you. Sandra in McLean, Virginia

You download the full Firefox installation program and save the file to the desktop?

Setup of small heel which is offered by the needs access to internet to download the files by default and can be blocked by security software causing the download fails.
The full installer should not give to this question.

Try this:

You should get the usual pop-up UAC of Windows to start the installation.

See also:

Tags: Firefox

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