When I try to open the Muse, he asks me my serial number, but in my account, I have my purchase prepaid, but the program is not in my list of product, so I can't find my serial number

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  When I try to open the app Itaú (Bank of Brazil), this error occurs:

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  Process: aplicativoitau [1921]

  Path: /Applications/Itau.app/Contents/MacOS/aplicativoitau

  ID: com.itau.aplicativoitau

  Version: 1.13.2.26 (2171.65)

  Code type: X 86 (native)

  Parent process:? [1]

  Manager: aplicativoitau [1921]

  User ID: 501

  Date/time: 2016-03-03 23:51:59.099-0300

  OS version: Mac OS X 10.11.3 (15 d 21)

  Report Version: 11

  Anonymous UUID: 7FAC3220-CD99-407D-F587-443B2918867B

  Sleep/wake UUID: D6203505-A76F-4F43-A884-DB922EE874EA

  Time since started awake: 14000 seconds

  Wake time: 11000 seconds

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  Crashed thread: unknown

  Exception type: EXC_BREAKPOINT (SIGTRAP)

  Exception codes: 0 x 0000000000000002, 0 x 0000000000000000

  Note the exception: EXC_CORPSE_NOTIFY

  Unavailable backtrace

  Unknown thread crashed with X 86 Thread State (32-bit):

  EAX: 0 x 00000001 ebx: 04463760 ecx 0 x: 0 x 00000000 edx: 0x00000000

  EDI: 0x93aa5ebe esi: 0x050d7c00 ebp: 0xbffff0f8 esp: 0xbffff0f0

  SS: 0 x 00000023 efl: 0 x 00000286 eip: 0x93aa6837 cs: 0x0000001b

  DS: 0 x 00000023 are: 0 x 00000023 fs: 0 x 00000000 gs: 0x0000000f

  CR2: 0x0d0f3000

  Logical CPU: 2

  Error code: 0x00000000

  Trap number: 3

  Description of the binary images not available

  Summary of the external change:

  Calls made by other processes for this process:

  task_for_pid: 1

  thread_create: 0

  thread_set_state: 0

  Calls made by this process:

  task_for_pid: 0

  thread_create: 0

  thread_set_state: 0

  Calls made by all processes on this machine:

  task_for_pid: 6953

  thread_create: 0

  thread_set_state: 0

  Model: MacBookPro9 2, MBP91.00D3.B0C of BootROM, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, MSC 2.2f44

  Graphics card: Intel Graphics HD 4000, 4000, Intel HD graphics card integrated

  Memory module: DIMM0/0 BANK, 4 GB DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

  Memory module: DIMM0/1 BANK, 4 GB DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

  Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

  Bluetooth: Version 4.4.3f4 16616, 3 services, 18 aircraft, 1 incoming serial ports

  Network service: Wi - Fi, AirPort, en1

  Serial ATA Device: APPLE HTS547575A9E384, 750,16 GB HDD

  Serial ATA Device: MATSHITADVD-R UJ - 8à8

  USB device: USB 2.0 Bus

  USB device: Hub

  USB device: FaceTime HD camera (built-in)

  USB device: USB 2.0 Bus

  USB device: Hub

  USB device: Hub

  USB device: Apple keyboard / Trackpad

  USB Device: IR receiver

  USB device: Hub BRCM20702

  USB Device: USB Bluetooth host controller

  USB device: USB 3.0 Bus

  Bus crush: MacBook Pro, Apple Inc., 25.1

  Additional logs:

  Last login: Mar 17 Nov 18:05:52 on console

  MacBook-Pro-of-Luiz-Miller: ~ luizfernandomiller$ /Applications/Itau.app/Contents/MacOS/aplicativoitau; "exit";

  2015 11-18 16:10:40.437 aplicativoitau [1043:62962] an untrapped exception was raised

  2015-11-18 16:10:40.437 aplicativoitau [1043:62962] NSConcreteMutableAttributedString addAttribute: value: range: nil value

  2015-11-18 16:10:40.437 (aplicativoitau [1043:62962])

  CoreFoundation 0 0x93f35c19 __raiseError + 201

  1 libobjc. A.dylib 0x9ae52f11 objc_exception_throw + 276

  2 CoreFoundation 0x93f35b2d + [print raise: format:] + 141

  3 Foundation 0x9e1d8c28-[NSConcreteMutableAttributedString addAttribute: value: range:] + 141

  4 aplicativoitau 0x0003292e aplicativoitau + 203054

  5 Foundation 0x9e1bd789-[NSObject (NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 1071

  6 Foundation 0x9e1bd2c5-[NSObject (NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 160

  7 aplicativoitau 0x0003729f aplicativoitau + 221855

  8 aplicativoitau 0x00006f65 aplicativoitau + 24421

  )

  2015-11-18 16:10:40.437 aplicativoitau [1043:62962] * reason for termination due to an untrapped exception "NSInvalidArgumentException" app,: ' NSConcreteMutableAttributedString addAttribute: value: range: nil value '

  First throw of the call stack to the:

  (

  CoreFoundation 0 0x93f35c19 __raiseError + 201

  1 libobjc. A.dylib 0x9ae52f11 objc_exception_throw + 276

  2 CoreFoundation 0x93f35b2d + [print raise: format:] + 141

  3 Foundation 0x9e1d8c28-[NSConcreteMutableAttributedString addAttribute: value: range:] + 141

  4 aplicativoitau 0x0003292e aplicativoitau + 203054

  5 Foundation 0x9e1bd789-[NSObject (NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 1071

  6 Foundation 0x9e1bd2c5-[NSObject (NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 160

  7 aplicativoitau 0x0003729f aplicativoitau + 221855

  8 aplicativoitau 0x00006f65 aplicativoitau + 24421

  )

  Trace/BPT trap: 5

  Logout

  Saving session...

  .. .copying common history...

  .. .saving story... truncate the history files...

  ... done.

  Removing expired sessions... 6 completed.

  [Processo concluido]