When the battery works fine. When the power adapter is pluged into the computer will be boot & when the desktop appears on the screen go blankin seconds. computer is still on, but nothing on the screen.

I have HP Pavilion ZV5325 with windows XP. When I start the computer with the battery power only everything seems to be okay. When I plug the charger (HP part #316688-001 power AC) start of the Welcome screen comes on, but when the desktop appears that the screen turns off after a few seconds. The computer is still following this timje, but with a white screen.

Hello

·        Happens before? Since when are you facing this problem?

I suggest to reset the power of the system options and check whether the problem is resolved. Follow the steps mentioned below.

a. click on Start menu and click Run.

b. type cmd in the run box, and then press ENTER.

c. type the command which is given below.

powercfg /RestoreDefaultPolicies

I suggest you to update the BIOS and see if the problem is resolved.

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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