When the computer is turned off to stop is no longer the Vista 64 external USB Drive (SeaGate/Maxtor)

Vista 64 - bit SP2. TB external Maxtor OneTouch 4 drive, worked well, now he wants to run continuously. The USB disk drive does not stop when I go through the steps to Remove material for it, then shut down the computer normally. Or the last step of the computer stops the disk external closing. Now the external hard drive keeps spinning, I don't know about the heads of read/write being parked or not and the white light comes on. This disk is used for the storage of photos; 30 backups; and several databases. I can't wait to have the drive platters turning 24 x 7, and I can't confirm that the read/write heads were parked safely. The error message associated with this question is below in bold. The player is now like the rabbit, continuous running.

Diagnosis of Maxtor for this drive have been executed successfully.

Maxtor check driver indicates that the driver is the most recent.

Device driver Vista says the car is fine. I checked that the drive can read and write. Different backups have been recorded on this disc. I have not tried a restore because of this problem.

Maxtor says that there is not any change in firmware pending for this drive.

Seem like a command to close jammed somehow being sent on disk.

Apparently the Maxtor One Touch USB Device, property, to optimize for quick removal of the external drive, you just completely shut down the computer and the external hard drive finished last (no need to use the hardware logic safely remove). The other option here is "optimized for performance (you must use the material logic safely remove) to turn off the player."

These flags are defined in the Device Manager-online records-online Mass storage Drive L:

Anyway, you try to stop the external hard drive, it will fail with the following error message:

"Windows can't stop your 'Generic Volume' device because he's busy." Try again later. " Or a statement to this effect."

The only software running when the error is Vista 64 bit and the logic of trying to stop the player.

Thanks for any help you might be able to offer. Bill Sullens

Hi Bill,

Thanks for the detailed explanation

I you suggest to activate the clean boot and then test to see if this works very well as expected

Step 1: Put the computer in a clean boot

Follow step 1 in the link below,

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

Continue with the remaining steps to pin-point on the third party service.

After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

Important: n ' forget not the computer to start normal follow step 7 in the link.

Let us know if this helps

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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