Whenever I connect to my PC Pro Windows 8.1, it says prepare office and all files/user settings disappeared
I restarted my computer this morning and when I connected my domain user, he said that it is "Prepare Windows". When it is started on the desktop, I noticed that all my customizations and documents had disappeared. Then, I added a document on the desktop and restarted the computer. After the reboot, I entered my password of domain (the domain user has been selected by default) and again he said "prepare Windows. I have then to reset the pc by using the update to your PC, remove and reinstall windows. After this process, I reinstalled all the drivers and add the computer to the domain and installed Office. I added Outlook, RUN and a shortened my documents in the start bar and a text file on the desktop. After reboot and the connection with the domain user, once more, he says "prepare Windows. Once more all customizations are missing and the office text file is missing. Navigating to the folder C:\users, the domain user account does not exist (even if I change the folder option see hidden and system files).
The only user that persists after a reboot is the local user (machinename/user). Even if the user account for the domain is registered to the title of the user accounts, there is no data (c:\users) for this user.
Some information:
The two drives of the computer are healthy. Windows updates are performed on a daily basis. AV (Kaspersky Internet Security 2014) is updated on a daily basis. All the drivers for the hardware are up-to-date.
Creating a new local user work too and I can restart and pass between local users, but I can't create a user in domain evidence of reboot.
Hello
Thanks for posting your question in the Microsoft community forum.
This occurs generally if the profile of the user of the account has been accidentally damaged or removed from the system and you have been granted a temporary profile.
As you are on a domain network, I suggest you to post your query in the Technet forum.
http://social.technet.Microsoft.com/forums/Windows/en-us/home?category=w8itpro
Thank you.
Tags: Windows
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