Whenever I go out Lightroom 5.7.1 I get this message in the form of a dump file.
Summary of dump
------------
Dump file: WER4B18.tmp.hdmp: C:\Users\peter\Desktop\WER4B18.tmp.hdmp
Last write time: 09/15/2015-16:26:36
Process name: lightroom.exe: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\lightroom.exe
Process architecture: x 64
Exception code: 0xC0000005
Information about the exception: the thread attempted to read or write to a virtual address for which it doesn't have the appropriate access.
Information of the bunch: present
Information System
------------------
OS version: 6.1.7601
CLR version (s):
Modules of
-------
Module name Module Version Module path
----------- ----------- --------------
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\lightroom.exe 5.7.1.10 Lightroom.exe
ntdll.dll 6.1.7601.18939 C:\Windows\System32\ntdll.dll
Kernel32.dll 6.1.7601.18939 C:\Windows\System32\kernel32.dll
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.1.7601.18939
Amtlib.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\amtlib.dll 8.0.0.45
IPHLPAPI. DLL C:\Windows\System32\IPHLPAPI. DLL 6.1.7601.17514
Msvcrt.dll 7.0.7601.17744 C:\Windows\System32\msvcrt.dll
NSI.dll C:\Windows\System32\nsi.dll 6.1.7600.16385
winnsi.dll C:\Windows\System32\winnsi.dll 6.1.7600.16385
Rpcrt4.dll 6.1.7601.18939 C:\Windows\System32\rpcrt4.dll
WinHTTP.dll 6.1.7601.17514 C:\Windows\System32\winhttp.dll
WebIO.dll C:\Windows\System32\webio.dll 6.1.7601.17725
Setupapi.dll 6.1.7601.17514 C:\Windows\System32\setupapi.dll
Cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 6.1.7601.17514
Advapi32.dll 6.1.7601.18939 C:\Windows\System32\advapi32.dll
sechost.dll C:\Windows\System32\sechost.dll 6.1.7601.18869
Gdi32.dll C:\Windows\System32\gdi32.dll 6.1.7601.18898
User32.dll 6.1.7601.17514 C:\Windows\System32\user32.dll
lpk.dll C:\Windows\System32\lpk.dll 6.1.7601.18985
usp10.dll 1.626.7601.18454 C:\Windows\System32\usp10.dll
C:\Windows\System32\oleaut32.dll 6.1.7601.18679 Oleaut32.dll
Ole32.dll C:\Windows\System32\ole32.dll 6.1.7601.18915
devobj.dll C:\Windows\System32\devobj.dll 6.1.7600.16385
C:\Windows\System32\shlwapi.dll 6.1.7601.17514 Shlwapi.dll
Shell32.dll 6.1.7601.18918 C:\Windows\System32\shell32.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\ui.dll 5.7.1.10 UI.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\substrate.dll 5.7.1.10 substrate.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\AgKernel.dll 0.0.0.0 AgKernel.dll
WinInet.dll C:\Windows\System32\wininet.dll 11.0.9600.18015
API-MS-Win-Downlevel-User32-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll 6.2.9200.16492
API-MS-Win-Downlevel-shlwapi-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll 6.2.9200.16492
API-MS-Win-Downlevel-Version-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll 6.2.9200.16492
version.dll C:\Windows\System32\version.dll 6.1.7600.16385
API-MS-Win-Downlevel-normaliz-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll 6.2.9200.16492
normaliz.dll C:\Windows\System32\normaliz.dll 6.1.7600.16385
iertutil.dll 11.0.9600.18015 C:\Windows\System32\iertutil.dll
API-MS-Win-Downlevel-advapi32-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll 6.2.9200.16492
Userenv.dll C:\Windows\System32\userenv.dll 6.1.7601.17514
profapi.dll C:\Windows\System32\profapi.dll 6.1.7600.16385
WS2_32.dll 6.1.7601.17514 C:\Windows\System32\ws2_32.dll
msvcr100.dll C:\Windows\System32\msvcr100.dll 10.0.40219.325
MSVCP100.dll C:\Windows\System32\msvcp100.dll 10.0.40219.325
authz.dll C:\Windows\System32\authz.dll 6.1.7600.16385
wichitafoundation.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\wichitafoundation.dll 5.7.1.10
Crypt32.dll 6.1.7601.18839 C:\Windows\System32\crypt32.dll
MSASN1.dll 6.1.7601.17514 C:\Windows\System32\msasn1.dll
libeay32.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\libeay32.dll 1.0.1.7
Mfc100u.dll C:\Windows\System32\mfc100u.dll 10.0.40219.325
Comctl32.dll C:\Windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837 _none_fa3b1e3d17594757\comctl32.dll 6.10.7601.18837
msimg32.dll C:\Windows\System32\msimg32.dll 6.1.7600.16385
C:\Windows\winsxs\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18946_none_2b 27281071eac12c\GdiPlus.dll 6.1.7601.18946 GdiPlus.dll
Secur32.dll 6.1.7601.18939 C:\Windows\System32\secur32.dll
sspicli.dll C:\Windows\System32\sspicli.dll 6.1.7601.18939
Comdlg32.dll C:\Windows\System32\comdlg32.dll 6.1.7601.17514
Urlmon.dll 11.0.9600.18015 C:\Windows\System32\urlmon.dll
API-MS-Win-Downlevel-ole32-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll 6.2.9200.16492
Imm32.dll C:\Windows\System32\imm32.dll 6.1.7600.16385
Msctf.dll C:\Windows\System32\msctf.dll 6.1.7601.18731
Uxtheme.dll C:\Windows\System32\uxtheme.dll 6.1.7600.16385
dwmapi.dll C:\Windows\System32\dwmapi.dll 6.1.7601.18917
MFC100ENU. DLL C:\Windows\System32\MFC100ENU. DLL 10.0.40219.325
CRYPTBASE.dll C:\Windows\System32\CRYPTBASE.dll 6.1.7601.18939
c:\windows\system32\clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.8530.16385
propsys.dll C:\Windows\System32\propsys.dll 7.0.7601.17514
Ntmarta.dll C:\Windows\System32\ntmarta.dll 6.1.7600.16385
Wldap32.dll C:\Windows\System32\Wldap32.dll 6.1.7601.17514
LinkInfo.dll C:\Windows\System32\linkinfo.dll 6.1.7600.16385
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\xml_toolkit.dll 5.7.1.10 xml_toolkit.dll
WindowsCodecs.dll C:\Windows\System32\WindowsCodecs.dll 6.2.9200.17251
cryptsp.dll C:\Windows\System32\cryptsp.dll 6.1.7601.18741
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\CameraRaw.dll 5.7.1.10 CameraRaw.dll
MSCMS.dll 6.1.7601.17514 C:\Windows\System32\mscms.dll
Rsaenh.dll C:\Windows\System32\rsaenh.dll 6.1.7600.16385
RpcRtRemote.dll C:\Windows\System32\RpcRtRemote.dll 6.1.7601.17514
mssprxy.dll C:\Windows\System32\mssprxy.dll 7.0.7600.16385
video_toolkit.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\video_toolkit.dll 5.7.1.10
PSAPI.dll C:\Windows\System32\psapi.dll 6.1.7600.16385
catalog_converters.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\catalog_converters.dll 5.7.1.10
Import.lrmodule C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Import.lrmodule 5.7.1.10
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFCore.dll 0.0.0.0 WFCore.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFSQLite.dll 0.0.0.0 WFSQLite.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFWeb.dll 0.0.0.0 WFWeb.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFOzClient.dll 0.0.0.0 WFOzClient.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\LightroomModels.dll 0.0.0.0 LightroomModels.dll
BridgeTalk.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\bridgetalk.dll 5.7.1.10
icm32.dll C:\Windows\System32\icm32.dll 6.1.7600.16385
MediaCoreIF.DLL C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\MediaCoreIF.DLL 7.0.0.0
Opengl32.dll C:\Windows\System32\opengl32.dll 6.1.7600.16385
glu32.dll C:\Windows\System32\glu32.dll 6.1.7600.16385
Ddraw.dll C:\Windows\System32\ddraw.dll 6.1.7600.16385
DCIMAN32.dll C:\Windows\System32\dciman32.dll 6.1.7601.18985
boost_date_time.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\boost_date_time.dll 7.0.0.0
boost_threads.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\boost_threads.dll 7.0.0.0
dvacore.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvacore.dll 7.0.0.0
Dbghelp.dll C:\Windows\System32\dbghelp.dll 6.1.7601.17514
MPR.dll C:\Windows\System32\mpr.dll 6.1.7600.16385
dvamediatypes.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvamediatypes.dll 7.0.0.0
boost_system.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\boost_system.dll 7.0.0.0
dvatransport.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvatransport.dll 7.0.0.0
Mswsock.dll 6.1.7601.18254 C:\Windows\System32\mswsock.dll
dvamarshal.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvamarshal.dll 7.0.0.0
Dynamiclink.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dynamiclink.dll 7.0.0.0
dvaaudiodevice.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvaaudiodevice.dll 7.0.0.0
Winmm.dll C:\Windows\System32\winmm.dll 6.1.7600.16385
dvaunittesting.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvaunittesting.dll 7.0.0.0
dvaplayer.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvaplayer.dll 7.0.0.0
d3d11.dll C:\Windows\System32\d3d11.dll 6.2.9200.16570
DXGI.dll C:\Windows\System32\dxgi.dll 6.2.9200.16492
API-MS-Win-Downlevel-advapi32-L2-1-0.dll C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll 6.2.9200.16492
wship6.dll C:\Windows\System32\wship6.dll 6.1.7600.16385
API-MS-Win-Downlevel-shlwapi-L2-1-0.dll C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll 6.2.9200.16492
Dnsapi.dll 6.1.7601.17570 C:\Windows\System32\dnsapi.dll
netprofm.dll C:\Windows\System32\netprofm.dll 6.1.7600.16385
nlaapi.dll C:\Windows\System32\nlaapi.dll 6.1.7601.17964
WSHTCPIP. DLL C:\Windows\System32\WSHTCPIP. DLL 6.1.7600.16385
dhcpcsvc6. DLL C:\Windows\System32\dhcpcsvc6. DLL 6.1.7601.17970
WLIDNSP. DLL C:\Program Files\Common Files\Microsoft Shared WLIDNSP. DLL 7.250.4232.0
npmproxy.dll C:\Windows\System32\npmproxy.dll 6.1.7600.16385
Rasadhlp.dll C:\Windows\System32\rasadhlp.dll 6.1.7600.16385
dhcpcsvc.dll C:\Windows\System32\dhcpcsvc.dll 6.1.7600.16385
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Help.dll 5.7.1.10 help.dll
Headlights.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Headlights.dll 5.7.1.10
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\DiscBurning.dll 5.7.1.10 DiscBurning.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Email.dll 5.7.1.10 email.dll
ftp_client.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\ftp_client.dll 5.7.1.10
FWPUCLNT. DLL C:\Windows\System32\FWPUCLNT. DLL 6.1.7601.18283
MSXML6.dll 6.30.7601.18980 C:\Windows\System32\msxml6.dll
BCrypt.dll C:\Windows\System32\bcrypt.dll 6.1.7600.16385
rtscom.dll C:\Program Files\Common Files\Microsoft Shared\ink\rtscom.dll 6.1.7601.18951
InkObj.dll C:\Program Files\Common Files\Microsoft Shared\ink\InkObj.dll 6.1.7601.18951
ATL.dll C:\Windows\System32\atl.dll 3.5.2284.0
tpcps.dll C:\Program Files\Common Files\Microsoft Shared\ink\tpcps.dll 6.1.7601.17514
AppHelp.dll C:\Windows\System32\apphelp.dll 6.1.7601.18777
The cause of the error is right here in the error message: the thread [IE Lightroom] has attempted to read or write to a virtual address for which it doesn't have the appropriate access.
This means that Lightroom was trying to read or write to a specific file or folder, but access has been denied. This file access is known as permissions and some security settings refused Lightroom access he needs. As a general rule, Lightroom will perform these actions on his file of catalog or settings files. These would be the first files to verify permissions on and verify that you have full read and write access: preference file and other file locations | Lightroom 5. Many permissions are user based, so if you connect to a different user account (or new), you will probably find that this error does not occur.
However, a virtual address is mentioned, so this could be a problem with how the virtual assets has been processed by the virtualization system. Lightroom running in a virtual environment (something like VMWare)?
Tags: Photoshop Lightroom
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