Whenever I go out Lightroom 5.7.1 I get this message in the form of a dump file.

Summary of dump

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Dump file: WER4B18.tmp.hdmp: C:\Users\peter\Desktop\WER4B18.tmp.hdmp

Last write time: 09/15/2015-16:26:36

Process name: lightroom.exe: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\lightroom.exe

Process architecture: x 64

Exception code: 0xC0000005

Information about the exception: the thread attempted to read or write to a virtual address for which it doesn't have the appropriate access.

Information of the bunch: present

Information System

------------------

OS version: 6.1.7601

CLR version (s):

Modules of

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Module name Module Version Module path

----------- ----------- --------------

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\lightroom.exe 5.7.1.10 Lightroom.exe

ntdll.dll 6.1.7601.18939 C:\Windows\System32\ntdll.dll

Kernel32.dll 6.1.7601.18939 C:\Windows\System32\kernel32.dll

KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.1.7601.18939

Amtlib.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\amtlib.dll 8.0.0.45

IPHLPAPI. DLL C:\Windows\System32\IPHLPAPI. DLL 6.1.7601.17514

Msvcrt.dll 7.0.7601.17744 C:\Windows\System32\msvcrt.dll

NSI.dll C:\Windows\System32\nsi.dll 6.1.7600.16385

winnsi.dll C:\Windows\System32\winnsi.dll 6.1.7600.16385

Rpcrt4.dll 6.1.7601.18939 C:\Windows\System32\rpcrt4.dll

WinHTTP.dll 6.1.7601.17514 C:\Windows\System32\winhttp.dll

WebIO.dll C:\Windows\System32\webio.dll 6.1.7601.17725

Setupapi.dll 6.1.7601.17514 C:\Windows\System32\setupapi.dll

Cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 6.1.7601.17514

Advapi32.dll 6.1.7601.18939 C:\Windows\System32\advapi32.dll

sechost.dll C:\Windows\System32\sechost.dll 6.1.7601.18869

Gdi32.dll C:\Windows\System32\gdi32.dll 6.1.7601.18898

User32.dll 6.1.7601.17514 C:\Windows\System32\user32.dll

lpk.dll C:\Windows\System32\lpk.dll 6.1.7601.18985

usp10.dll 1.626.7601.18454 C:\Windows\System32\usp10.dll

C:\Windows\System32\oleaut32.dll 6.1.7601.18679 Oleaut32.dll

Ole32.dll C:\Windows\System32\ole32.dll 6.1.7601.18915

devobj.dll C:\Windows\System32\devobj.dll 6.1.7600.16385

C:\Windows\System32\shlwapi.dll 6.1.7601.17514 Shlwapi.dll

Shell32.dll 6.1.7601.18918 C:\Windows\System32\shell32.dll

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\ui.dll 5.7.1.10 UI.dll

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\substrate.dll 5.7.1.10 substrate.dll

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\AgKernel.dll 0.0.0.0 AgKernel.dll

WinInet.dll C:\Windows\System32\wininet.dll 11.0.9600.18015

API-MS-Win-Downlevel-User32-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll 6.2.9200.16492

API-MS-Win-Downlevel-shlwapi-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll 6.2.9200.16492

API-MS-Win-Downlevel-Version-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll 6.2.9200.16492

version.dll C:\Windows\System32\version.dll 6.1.7600.16385

API-MS-Win-Downlevel-normaliz-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll 6.2.9200.16492

normaliz.dll C:\Windows\System32\normaliz.dll 6.1.7600.16385

iertutil.dll 11.0.9600.18015 C:\Windows\System32\iertutil.dll

API-MS-Win-Downlevel-advapi32-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll 6.2.9200.16492

Userenv.dll C:\Windows\System32\userenv.dll 6.1.7601.17514

profapi.dll C:\Windows\System32\profapi.dll 6.1.7600.16385

WS2_32.dll 6.1.7601.17514 C:\Windows\System32\ws2_32.dll

msvcr100.dll C:\Windows\System32\msvcr100.dll 10.0.40219.325

MSVCP100.dll C:\Windows\System32\msvcp100.dll 10.0.40219.325

authz.dll C:\Windows\System32\authz.dll 6.1.7600.16385

wichitafoundation.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\wichitafoundation.dll 5.7.1.10

Crypt32.dll 6.1.7601.18839 C:\Windows\System32\crypt32.dll

MSASN1.dll 6.1.7601.17514 C:\Windows\System32\msasn1.dll

libeay32.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\libeay32.dll 1.0.1.7

Mfc100u.dll C:\Windows\System32\mfc100u.dll 10.0.40219.325

Comctl32.dll C:\Windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837 _none_fa3b1e3d17594757\comctl32.dll 6.10.7601.18837

msimg32.dll C:\Windows\System32\msimg32.dll 6.1.7600.16385

C:\Windows\winsxs\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18946_none_2b 27281071eac12c\GdiPlus.dll 6.1.7601.18946 GdiPlus.dll

Secur32.dll 6.1.7601.18939 C:\Windows\System32\secur32.dll

sspicli.dll C:\Windows\System32\sspicli.dll 6.1.7601.18939

Comdlg32.dll C:\Windows\System32\comdlg32.dll 6.1.7601.17514

Urlmon.dll 11.0.9600.18015 C:\Windows\System32\urlmon.dll

API-MS-Win-Downlevel-ole32-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll 6.2.9200.16492

Imm32.dll C:\Windows\System32\imm32.dll 6.1.7600.16385

Msctf.dll C:\Windows\System32\msctf.dll 6.1.7601.18731

Uxtheme.dll C:\Windows\System32\uxtheme.dll 6.1.7600.16385

dwmapi.dll C:\Windows\System32\dwmapi.dll 6.1.7601.18917

MFC100ENU. DLL C:\Windows\System32\MFC100ENU. DLL 10.0.40219.325

CRYPTBASE.dll C:\Windows\System32\CRYPTBASE.dll 6.1.7601.18939

c:\windows\system32\clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.8530.16385

propsys.dll C:\Windows\System32\propsys.dll 7.0.7601.17514

Ntmarta.dll C:\Windows\System32\ntmarta.dll 6.1.7600.16385

Wldap32.dll C:\Windows\System32\Wldap32.dll 6.1.7601.17514

LinkInfo.dll C:\Windows\System32\linkinfo.dll 6.1.7600.16385

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\xml_toolkit.dll 5.7.1.10 xml_toolkit.dll

WindowsCodecs.dll C:\Windows\System32\WindowsCodecs.dll 6.2.9200.17251

cryptsp.dll C:\Windows\System32\cryptsp.dll 6.1.7601.18741

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\CameraRaw.dll 5.7.1.10 CameraRaw.dll

MSCMS.dll 6.1.7601.17514 C:\Windows\System32\mscms.dll

Rsaenh.dll C:\Windows\System32\rsaenh.dll 6.1.7600.16385

RpcRtRemote.dll C:\Windows\System32\RpcRtRemote.dll 6.1.7601.17514

mssprxy.dll C:\Windows\System32\mssprxy.dll 7.0.7600.16385

video_toolkit.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\video_toolkit.dll 5.7.1.10

PSAPI.dll C:\Windows\System32\psapi.dll 6.1.7600.16385

catalog_converters.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\catalog_converters.dll 5.7.1.10

Import.lrmodule C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Import.lrmodule 5.7.1.10

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFCore.dll 0.0.0.0 WFCore.dll

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFSQLite.dll 0.0.0.0 WFSQLite.dll

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFWeb.dll 0.0.0.0 WFWeb.dll

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFOzClient.dll 0.0.0.0 WFOzClient.dll

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\LightroomModels.dll 0.0.0.0 LightroomModels.dll

BridgeTalk.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\bridgetalk.dll 5.7.1.10

icm32.dll C:\Windows\System32\icm32.dll 6.1.7600.16385

MediaCoreIF.DLL C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\MediaCoreIF.DLL 7.0.0.0

Opengl32.dll C:\Windows\System32\opengl32.dll 6.1.7600.16385

glu32.dll C:\Windows\System32\glu32.dll 6.1.7600.16385

Ddraw.dll C:\Windows\System32\ddraw.dll 6.1.7600.16385

DCIMAN32.dll C:\Windows\System32\dciman32.dll 6.1.7601.18985

boost_date_time.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\boost_date_time.dll 7.0.0.0

boost_threads.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\boost_threads.dll 7.0.0.0

dvacore.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvacore.dll 7.0.0.0

Dbghelp.dll C:\Windows\System32\dbghelp.dll 6.1.7601.17514

MPR.dll C:\Windows\System32\mpr.dll 6.1.7600.16385

dvamediatypes.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvamediatypes.dll 7.0.0.0

boost_system.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\boost_system.dll 7.0.0.0

dvatransport.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvatransport.dll 7.0.0.0

Mswsock.dll 6.1.7601.18254 C:\Windows\System32\mswsock.dll

dvamarshal.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvamarshal.dll 7.0.0.0

Dynamiclink.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dynamiclink.dll 7.0.0.0

dvaaudiodevice.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvaaudiodevice.dll 7.0.0.0

Winmm.dll C:\Windows\System32\winmm.dll 6.1.7600.16385

dvaunittesting.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvaunittesting.dll 7.0.0.0

dvaplayer.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvaplayer.dll 7.0.0.0

d3d11.dll C:\Windows\System32\d3d11.dll 6.2.9200.16570

DXGI.dll C:\Windows\System32\dxgi.dll 6.2.9200.16492

API-MS-Win-Downlevel-advapi32-L2-1-0.dll C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll 6.2.9200.16492

wship6.dll C:\Windows\System32\wship6.dll 6.1.7600.16385

API-MS-Win-Downlevel-shlwapi-L2-1-0.dll C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll 6.2.9200.16492

Dnsapi.dll 6.1.7601.17570 C:\Windows\System32\dnsapi.dll

netprofm.dll C:\Windows\System32\netprofm.dll 6.1.7600.16385

nlaapi.dll C:\Windows\System32\nlaapi.dll 6.1.7601.17964

WSHTCPIP. DLL C:\Windows\System32\WSHTCPIP. DLL 6.1.7600.16385

dhcpcsvc6. DLL C:\Windows\System32\dhcpcsvc6. DLL 6.1.7601.17970

WLIDNSP. DLL C:\Program Files\Common Files\Microsoft Shared WLIDNSP. DLL 7.250.4232.0

npmproxy.dll C:\Windows\System32\npmproxy.dll 6.1.7600.16385

Rasadhlp.dll C:\Windows\System32\rasadhlp.dll 6.1.7600.16385

dhcpcsvc.dll C:\Windows\System32\dhcpcsvc.dll 6.1.7600.16385

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Help.dll 5.7.1.10 help.dll

Headlights.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Headlights.dll 5.7.1.10

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\DiscBurning.dll 5.7.1.10 DiscBurning.dll

C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Email.dll 5.7.1.10 email.dll

ftp_client.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\ftp_client.dll 5.7.1.10

FWPUCLNT. DLL C:\Windows\System32\FWPUCLNT. DLL 6.1.7601.18283

MSXML6.dll 6.30.7601.18980 C:\Windows\System32\msxml6.dll

BCrypt.dll C:\Windows\System32\bcrypt.dll 6.1.7600.16385

rtscom.dll C:\Program Files\Common Files\Microsoft Shared\ink\rtscom.dll 6.1.7601.18951

InkObj.dll C:\Program Files\Common Files\Microsoft Shared\ink\InkObj.dll 6.1.7601.18951

ATL.dll C:\Windows\System32\atl.dll 3.5.2284.0

tpcps.dll C:\Program Files\Common Files\Microsoft Shared\ink\tpcps.dll 6.1.7601.17514

AppHelp.dll C:\Windows\System32\apphelp.dll 6.1.7601.18777

The cause of the error is right here in the error message: the thread [IE Lightroom] has attempted to read or write to a virtual address for which it doesn't have the appropriate access.

This means that Lightroom was trying to read or write to a specific file or folder, but access has been denied. This file access is known as permissions and some security settings refused Lightroom access he needs. As a general rule, Lightroom will perform these actions on his file of catalog or settings files. These would be the first files to verify permissions on and verify that you have full read and write access: preference file and other file locations | Lightroom 5. Many permissions are user based, so if you connect to a different user account (or new), you will probably find that this error does not occur.

However, a virtual address is mentioned, so this could be a problem with how the virtual assets has been processed by the virtualization system. Lightroom running in a virtual environment (something like VMWare)?

Tags: Photoshop Lightroom

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