whenever I run diskcleanup it hangs then turns off the laptop

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  Hello everyone

  I'm selling my Portege R830-10 q If I want to restore it to the settings to factory (out-of-box state) AND THEN TURN IT OFF.

  I brought the laptop to factory settings successfully using the _TOSHIBA recovery Wizard_ and choosing * factory default software recovery (Recover State out-of-box) *. However, at the end of the process of recovery and after everything is back in place I was not able to TURN off the POWER to the laptop. It only gave me the option to restart. After rephrasing it, the Windows installation process starts.

  I don't want to install Windows, i.e. language, keyboard, user account, etc. I want to leave the Windows installation for the person buying the laptop to me. How can I turn off the laptop after the recovery of the system without having to install Windows?

  I would appreciate your help.

  Concerning

  Pedro

  When the recovery process is complete and you are prompted for a reboot just press start button / stop and turn it off. I think it's only thing you can do.

  Anyway, why not start Windows and go through the configuration option. New owner can modify this basic anyway parameters. As username Admin and language and the keyboard can be set as default.

  For example, if you have a picture of German recovery set to German. New owner can change in any case.

• When my computer is updated before stopping, my friend, turning off the laptop. Now, my laptop does not work. He said dose explore window does not. I can not open any program.

  When my computer is updated before stopping, my friend, turning off the laptop. Now, my laptop does not work. He said dose explore window does not. I can not open any program. What should I do? Please help me. Thank you

  Hi TaiNguyen95,

  ·         Have updates you installed?

  ·         What is the full error message?

  Follow the steps provided by Keith from the link.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-Explorer-has-stopped-working/6ab02526-5071-4DCC-895F-d90202bad8b3

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  I have upgraded to Windows 10 awhile ogo and so far my computer was working fine. Then, I came across a virus if sort so I decided to simply reset my computer. When I tried to reset it, it would be stuck on 1%. So, I then turned my computer off and when I turned it on the logo appeared for about 15 seconds and then turns off. I almost tried everything. I t doesn't let me not reset again without a disc I don't have. And it says there is an error when I try to refresh the pc. I'm stuck and need help fast!

  I didn't say it was the only way, but the most logical.  There are other choices.  You can use the set of diskettes of recovery that you made when the computer was new.  You can use a borrowed from Windows 8 or 8.1 Windows installation disk, but it would be necessary to match the windows that came from HP that was installed.  You could buy or borrow a disc 10 Windows installation to run.  On this day and the social environment, it is rare that you do not find a friend to do the free Windows 10 disc for you, however.

  If these choices do not meet your approval, then I guess there is a problem.