Whenever I try to play a Blu - Ray, I gett error "unsupported disk in the drive.

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  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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  1. what operating system are you using on your computer?

  2 does with a particular game or it occurs with all games?

  3. has been the game works well before?

   

  Method 1:

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  Hi Pedro Gonzalez h,.

  Thank you for writing to Microsoft Communities.

  I understand how it could be frustrating when things do not work as expected. Please, I beg you, don't worry I'll try my best to resolve the issue.

  Until we start troubleshooting on this issue please provides us with additional information by answering a few questions below, this will help us better solutions to the problems.

  1. What is the accurate and complete error message you get when you try to run?
  2 did you do any change to the computer before the show?

  Method 1
  I suggest you to run the fixit from the following link:

  Solve the problems of Windows Media Player video and other media or library
  http://support.Microsoft.com/mats/windows_media_player_diagnostic/

  Method 2
  I suggest you try the steps from the following link:

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  http://support.Microsoft.com/kb/926373

  Hope the helps of information. If you need help, please reply. We will be happy to help you.

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  Will be extremely grateful for the quick and useful help.

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  -Rajaram

  Thanks for your reply. It was very helpful / sorry your proposed solution has not solved my problem. Kind regards. -Rajaram77

  Hi Rajaram77,

  ·         Are you facing this problem with all DVDs?

  Try this Microsoft FIXIT who could help you with the problem.
  http://support.Microsoft.com/GP/cd_dvd_drive_problems/en-us

  Bindu R - Microsoft technical support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

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  Hello

  It doesn't have a drive to read drive BlueRay:

  http://support.HP.com/ID-en/document/c04467663

  There only: a "SuperMulti DVD burner".

  Kind regards.

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