White screen (Beta 6.19.139)

Once connected, I just get a white screen (with the exception of the Skype logo and back arrow above). Then, the app is useless.

It comes with Beta 6.19.139. I got the update email because this today and proceeded with the installation. I tried to connect three times and I still get the white screen.

I reinstalled the software and restarted the iPhone (as advised by the support of Skype). The app works now.

Tags: Skype

Question

I have another type of problem with Firefox

Description

When I opened Firefox there is a large white screen below the taskbar which covers half of the status display. Happens on Firefox 3.6 version

This has happened

Each time Firefox opened

A few days ago

Troubleshooting information

  Application Basics
        Name         Firefox
        Version         3.6.7
        Profile Directory
          Open Containing Folder
        Installed Plugins
          about:plugins
        Build Configuration
          about:buildconfig

  Extensions
        Name
        Version
        Enabled
        ID
        Stylish         1.0.9         true         {46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
        Cooliris         1.12.0.36949         true         [email protected]
        FoxTab         1.3         true
        WOT         20100503         true
        ImTranslator         3.3.3         true         {9AA46F4F-4DC7-4c06-97AF-5035170634FE}
        Are You Watching This?!         2.5         true         [email protected]
        SearchPreview         4.6         true
        qtl         14.3         true         qtl.co.il@gmail.com
        DVDVideoSoft Menu         1.0.1         true
        NEW Glasser by SzymekPL         2.2.0.3.7         true         [email protected]
        foof         1.2.8         true         [email protected]
        Java Console         6.0.20         true
        Full Screen Homestar Runner         2.9         true
        Flash Game Maximizer         1.3.6         true         {258735dc-6743-4805-95fc-f95941fffdad}
        MultiMediaWebRecorder         0.397         true         [email protected]
        Download Statusbar         0.9.7         true
        Extended Statusbar         1.5.4         true
        NoScript         1.10         false         {73a6fe31-595d-460b-a920-fcc0f8843232}
        WebSitePulse Transaction Recorder         1.4         false         [email protected]
        Smart Bookmarks Bar         1.4.3         true         [email protected]
        Xmarks         3.7.8         true         [email protected]
        Gmail Watcher         1.10         true         gmailwatcher@sonthakit
        Yahoo! Mail Watcher         1.10         true         yahoomailwatcher@sonthakit
        Dr.Web anti-virus link checker         1.0.21         true         {6614d11d-d21d-b211-ae23-815234e1ebb5}
        FIFA Online Web Launcher         1.1         false         [email protected]
        ReminderFox         1.9.8.2         false
        1-Click YouTube Video Downloader         1.4         true         [email protected]
        OurWorld.com Toolbar         2.7.0.14         true         {80f6f9bf-9fd1-4f41-9ddf-6dd070f4f62f}
        Yahoo! Toolbar         2.1.1.20091029021655         false         {635abd67-4fe9-1b23-4f01-e679fa7484c1}
        Yoono         7.3.6         false
        Form History Control         1.2.6         true         [email protected]
        Boost for Facebook         10.0.2         false         {47624dda-b77e-4feb-820a-e4f077d5d4ca}
        Fireclam         0.6.5         false
        Viral Threat Level         0.54         false         [email protected]
        Ghostery         2.2.1         true         [email protected]
        FootieFox         2.1.10         false         {9fb7d178-155a-4318-9173-1a8eaaea7fe4}
        Puzzle         0.4.3         true         [email protected]
        Tab Mix Plus         0.3.8.4         true
        FastestFox         4.1.5         true         [email protected]
        AniWeather         0.7.4         true         {4176DFF4-4698-11DE-BEEB-45DA55D89593}
        Get Styles         1.0.22         true         {6236BA26-C117-4007-928C-DE0716C7FA80}
        Usage Stat         1.0.2         true         {6236BA26-C117-4007-928C-DE0716C7FA96}
        FBFan         1.0.1         true         {6236BA26-C117-4007-928C-DE0716C7FA99}
        Better YouTube         0.4.3         true         [email protected]
        Show my Password         2.0         true
        LastPass         1.69.1         true         [email protected]
        Favicon Picker 3         0.5         true         {446c03e0-2c35-11db-a98b-0800200c9a67}
        Glassy Urlbar         0.5.2         true         tgrsc@glassyUrlbar
        RSS Ticker         3.2.2         true         {1f91cde0-c040-11da-a94d-0800200c9a66}
        iMacros for Firefox         6.7.0.1         true         {81BF1D23-5F17-408D-AC6B-BD6DF7CAF670}
        Amplify         3.0.0         true         {8f5ce3f8-1735-4680-b15e-108f2f50e8ba}
        Tidy Favorites Online         6.23         true

  Modified Preferences
      Name
      Value
        accessibility.typeaheadfind         true
        accessibility.typeaheadfind.flashBar         0
        browser.history_expire_days.mirror         180
        browser.link.open_newwindow.restriction         0
        browser.places.importBookmarksHTML         false
        browser.places.smartBookmarksVersion         2
        browser.startup.homepage         http://www.google.com/
        browser.startup.homepage_override.mstone         rv:1.9.2.7
        browser.tabs.insertRelatedAfterCurrent         false
        browser.tabs.warnOnClose         false
        extensions.lastAppVersion         3.6.7
        keyword.URL         http://search.conduit.com/ResultsExt.aspx?ctid=CT2383985&q=
        network.cookie.prefsMigrated         true
        places.history.expiration.transient_current_max_pages         32166
        places.last_vacuum         1278789082
        privacy.clearOnShutdown.cookies         false
        privacy.clearOnShutdown.downloads         false
        privacy.clearOnShutdown.sessions         false
        privacy.cpd.cookies         false
        privacy.cpd.downloads         false
        privacy.cpd.extensions-tabmix         false
        privacy.cpd.history         false
        privacy.cpd.sessions         false
        privacy.sanitize.migrateFx3Prefs         true
        privacy.sanitize.timeSpan         0
        security.warn_viewing_mixed         false

Version of Firefox

3.6.7

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; RV:1.9.2.7) Gecko/20100713 Firefox/3.6.7

Plugins installed

-Embedded Cooliris in a tab
Office Plugin for Netscape Navigator
Deploy Script NPRuntime plugin Library for Java (TM)
Adobe PDF plugin for Firefox and Netscape "9.3.3.
Default plugin
Provides additional features on Facebook. See our website for more details.
Plugin loader game for the challenge of power games
Unity Player 2.6.1f3
BrowserPlus - Improve your browser! - http://browserplus.yahoo.com/
Pando Web Plugin
Shockwave Flash 10.1 r53
Adobe Shockwave for Director Netscape plug-in, version 11.5
GEPlugin
Plugin Yahoo Application State version 1.0.0.7
Google update
Version 0.9.17, copyright 2008-2010 Veetle Inchttp: / /www.veetle.com/
Version 0.9.17, Copyright 2006 - 2009 Veetle Inchttp: / /www.veetle.com/
Version 0.9.17, copyright 2006-2010 Veetle Inchttp: / /www.veetle.com/
Next-generation Java plug-in 1.6.0_20 for Mozilla browsers

One of your modules could be the culprit. Try running Firefox in questions to troubleshoot Firefox in Safe Mode with all disabled add-ons. If that solves the problem, see Troubleshooting extensions and themes and problems of hardware acceleration to resolve common Firefox problems and possibly troubleshoot issues with plugins like Flash or Java to solve common Firefox problems

I can't launch the Skype app on my new windows laptop 8. I get a blue white screen.

I tried to uninstall/reinstall and it worked once and now does not work again (blue white screen lanch app).

I installed norton antivirus, but Skype has worked once when it was installed, I don't know what has changed now.

Help, please!

Also I'm not a computer expert so step by step instructions for a resolution are necessary :-)

Thank you!

I tried http://beta.skype.com/en/download-skype/skype-for-windows/ and delete the app. This desktop version works much better than the app.
Thank you

Satellite A200 - white screen and gel

Hi Experts,

I have this machine for 2 years. It was no problem. Last month, he began to display a white screen, and at the same time, it has been frozen after 3-4 hours running. Push the power button to restart, it fozen soon. I replaced a new fan and cleaned the dust inside. But the problem is still there. Someone has ideas what is the problem?

Thanks in advance.

Hello

The issue appears only after a long period of use is good?
Eventually the higher temperature affects the graphics chip.
The question would appear again until the graphics chip to cool
This is my theory
What do you think about this?

It could also be a RAM problem anything is possible and that is why each part must be verified
In your case, I recommend you to contact a technician for laptop. The guys could check the parts. I mean it of better to check the hardware, then replace only the defective part rather than buy parts and hoped that the replacement would solve the problem.

But listen buddy; If the graphics card chip is really affected then replace the motherboard and this could be a costly affair!

White screen when I turn on the Satellite M50

I have intermittently just get a white screen when I turn on the computer. Usually, the problem is solved by turning off the computer and try again - but sometimes I get a white screen again.

It seems to be linked to the use of external devices - can someone give me clear instructions on which expected/doesn't have to be connected when I start and shut down the computer? Or other suggested solutions?

Thank you

Hi Rachel

Believe me; It's not easy to provide an exact solution and that's why we need to study a little ;)

Have you checked if the graphics card driver update could solve the white screen issue?
If not, try to download and install the latest graphics driver

You second question on the laptop stop problems is known to me. Sometimes it happens on my laptop too. The LTCC is a part of the Norton antivirus application, which is still running in the background of the operating system.
This strange box "close the program" might appear because this context process couldn t be closed automatically and so the operating system can not stop.

Especially the new application installation might help you. But why don't you use Norton Antivirus? What makes the laptop very slow. I have used this app for a long time but now I use the freeware program called Antivir. Its free and in my opinion much better than the Norton Antivirus.

M1X71UA #ABL: Ubuntu 1604 boots with white screen

1604 Ubuntu live cd white screen-SECURE boot BOOT OFF. Boots Ubuntu Mate, screen takes 6 minutes.

tilly1-2

Hello;

Let me welcome you on the HP forums!

16.04 Ubuntu uses a new version of the X server, and, if you have an AMD or ATI card, it is more likely to fail due to the fact that AMD has dropped support for Linux from Ubuntu 16.04 fglrx drivers.

It is just a community of volunteers trying to help people with problems related to JP Windows.

We have not the resources to debug problems with the Linux OS installations or performance.

To do this, you better post on the Ubuntu Forums: Ubuntu Forums

Good luck

White screen on dv6 series!

Before all sorry if this topic already exists but I don't know if it's the same problem. I have a dv6-2105so and dv9091ea. They are both purchased in Sweden. They worked correctly until there was a problem during the start-up. When I try to turn them on, they have a blank screen. Its black and there is nothing else. Sometimes a HP logo appears and disappears. Several months ago, that my computer would sometimes stop suddenly, usually when the CPU usage is high. Dv9091ea didn't stop suddenly. Then a few weeks later, when I turned it on I got a white screen for the first time. I tried to turn it on a few moments later and it works normally, without any empty screen. But white screen continues to happen more often and now I can not turn one of them at all. Thanks in advance.

Hi Playernum2,

Please follow the steps described in the following Document and let me know the results so that we can isolate and identify the problem in a better way.

Overview of how to solve problems when a computer is not Boot or Start Up correctly: http://support.hp.com/us-en/document/c01443371

! - Please click the White Star in the blue box to give CONGRATULATIONS if this answer was useful or accurate your question or problem.
If my answer has solved the problem, please click Accept as solution button -!
I am an employee of HP, but I do not speak for HP. The views and opinions I express here are mine.

white screen with lines

I came here because I believe that it is a combination of several mistakes, I don't know.

When I start the computer in Standard Win2k3, it gives me a white screen with Vibrio black vertical lines across on the screen, with a few horizontal. After some tests, I want to pretend it works, you press Ctrl + Alt + Delete and connected and surprisingly, the computer works - I can see the icon and the load of desk top of the page to the top, BUT the white screen is still there, the bars into brackets upward the desktop icons and the resolution is so low that I only see a small part. Moreover that apparently all workstations had been 'forced' layer on layer on the screen, as I see multiple cursors on the screen all at the same time movement and rhythm (when I move the mouse).

The next thing that I checked, is since I have installed WinXP, but as if by magic will not work some of my programs (this is why I use it), and the screen has worked very well and very well (with almost nothing, runnable).

Well, can not compare the two BONES, I also started Win2k3 in safe mode, safe mode with blah, all three cases of Safe Mode gives me good screen and access my programs no internet as safte mode blocks.

I want my internet back AND my good old Win2k3. If anyone can help. It should not be a video card problem because (1) I have integrated a video card AND (2) it works well under XP

It could be a corrupted RAM, even if dxdiag shows all the available RAM, I have hope that there is a way to check WITHOUT removing them from the socket.

It might even be a mistake of an operating system, that I don't know how to make sure that, if I can reinstall after the top in Mode safe

It could be another thing and combinations of these. (Probably the 2 above, in my view, have no idea how can ensure me that)

Hello

Your question of Windows is more complex than what is generally answered in the Microsoft Answers forums. It is better suited for the Windows server on TechNet. Please ask your question in the TechNet Windows Server Forums. You can follow the link below to ask your question: http://social.technet.microsoft.com/Forums/en-US/category/windowsserver

White screen after the Fail Safe Mode - XP, graphics, nVidia, graphics card

Recently, my office computer Gateway running Windows XP was invited to update the nVidia GEForce 6100 driver.

I went to update this driver.

On the next boot, I waited several minutes, but the computer hung up on a screen empty AFTER the Windows screen.

I tried to restart the computer normally several times, but still and always the white screen appeared after installing windows.

I have my computer in Mode safe start, which I did. In safe mode, I disabled the graphics driver nVidia and restarted my computer. To restart the computer, it has actually reached to explore. However, in all the windows, I opened the image lag. Instead of a fluid scrolling, everything has been hectic.

I have to enter the BIOS setup and clicked to start my computer in mode 'fail safe '. Afterwards, when I press the power button on my computer the blue light turns on, fan is running, and a single beep of the singular but NO picture on my monitor.

I tried my monitor on another computer and it worked fine. I plugged the monitor into the gateway PC and yet, I get a black screen as if the Office Tower does not recognize the monitor.

I thank you very much for any solutions or advice, you should be able to provide!

All the best,

-Evan

Hello

Please restart in safe mode, and then do the following

Start - right click my computer - manage - Device Manager - adapt display - nVidia...

Right click - Properties - driver tab - back driver.

This should bring back your previous working driver.

Please keep in mind that my answer is based on the information in your message. More the better I can answer, Slan go foill, Paul

White screen with the cursor of the mouse after login [Win2008, RemoteDesktopConnection]

Hello

My problem:
-J' use desktop connection to a remote server remotely. Operating system remotely is Win2008.
-Today, after the update of the victory and reboot that I can not connect with the usual account.
-After entering password I see a short period "prepare your office...". "and then white screen with the mouse cursor. I can manipulate the slider, but that's all. No icons, no element at all.
-Ctrl + Alt + Delete or Ctrl + Shift + Esc have no effect
-I can connect with another account (!)

Can someone help me?
I read somewhere that the reason of this problem can be network drives. I have a couple of it, but not on the work account corrupted account. How to remove these records of account I have no access?

Hi Shwed_Berlin,

Since your question involves the use of Windows Server 2008, please join the TechNet community for assistance. They specialize in THIS type of environment Pro and will be better suited to help you.

http://social.technet.Microsoft.com/forums/en-us/category/WindowsServer

(Redirected) Precision M6500-white screen on startup and black screen on reboot

Hello my Precision M6500 has recently begun to behave badly and has following symptoms.

1 display a white screen on market and a black screen on reboot, the OS boots aand, one that can discern by the jingle of windows at the end of the startup procedure.

2. the unit turns to the insertion of the battery.

In order to isolate the root cause of these issues, I tried the following without success.

1. replacement memory

2. new display motherboard cable assembly

3 start with on the SSD on the system, and even at the bios level that the symptoms remain.

Anyone knows similar symptoms with their unit and if what was then the final fix deployed to solve these problems.

The system is running an ATI graphics card I read a little about the black screens in booting with Nvidia cards, can anyone confirm if all the info out there has any application for ATI cards.

Thank you

engindigo

As you have a laptop, better make this laptop in the computer Forum post here:

http://en.community.Dell.com/support-forums/laptop/default.aspx

Bev.

White screen white on approved Flash/AIR app

Okay, so I got de-A-Rama Deluxe (game) works well in the Simulator. Downloaded from the store. App is approved. And the first thing I get are two zero star reviews from people who say that the game crashes when loading. Just bought and tested on the material (2.0 beta) and of course, I get a blank white screen and theme music, but no game.

So I pulled it down immediately.

Two questions:

1. does anyone know why this could happen in a Flash/AIR application? I have a dozen games on Playbook and this is the first I've seen of him.

2 - does anyone know why RIM would approve the game if it does not work?

Well, looks like I found it. Took a whole day to comment the code, it would not appear elsewhere than on a playbook of material.

Problem was in my high note object that stores small pieces of data in Flash SharedObjects (which, in the AIR, local unshared storage card unit cases). Of-A-Rama Deluxe a 20 rating categories, with wounds up to 99 in each category. I could not see any problems on other platforms, but it looks like the research that many SharedObjects on Playbook slowed the work quite that Playbook has been assuming that the app was broken and he was killing.

I rewrote the high score of object to enter the scores according to needs rather than all at once, and that seems to have fixed the delay.

PC freezes suddenly and white screen appears especially when 4-6 web pages are open

Hi all, I have a dell inspiron 640 m that ran XP. A few months ago, I upgraded to W7. Since the pc then freezes and white screen will appear suddenly especially when web pages 4 to 6 are open. PC is frozen is anything other than a white screen. He will not answer. only way out of the State's pressure on the power button to force quit or restart the pc. This happens without warning and is really annoying. has not yet found all the answers to this question. all proposals/solutions are gladly welcome and appreciated. Thanks in advance.

32-bit W7 and SP1 installed.
Intel T5500 @ 1.67 GHz RAM 1 GB disk, 100 GB with recovery 10 GB disk, ram taken in charge with 4 gb SD card.

Hello

Since you upgraded to Windows 7 have you run Upgrade Advisor and check compatibility
Center (for compatibility of the device)?

Windows 7 Upgrade Advisor <-- please="" run="" this=""> http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx

Also check the Compatibility Center (for the compatibility of the device)?
http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx

Check with the system and peripheral manufacturers for updated drivers and many have special instructions
to help the upgrade to Windows 7. Check for updated BIOS, chipset of low-level drivers and ask for the
Reference Dell Forums where there will be others with your model who have upgraded.

Dell support
http://support.Dell.com/

Dell support drivers - product manual & warranty Info (left side) - and much more
http://support.Dell.com/support/index.aspx?c=us&l=en&s=DHS

Dell forums
http://en.community.Dell.com/forums/
===============================================================

This troubleshooting is a waste of time, if the system is not compatible Windows 7
or there are Windows 7 BIOS and driver updates that have not been implemented.

Internet Explorer freezes or crashes
http://support.Microsoft.com/GP/ie_freezes_or_crashes

Tips for solving problems with Internet Explorer
http://Windows.Microsoft.com/en-us/Windows7/tips-for-solving-problems-with-Internet-Explorer

When you start Internet Explorer, it opens, flashes and then closes immediately
http://support.Microsoft.com/kb/967896

------------------------------------------

Several troubleshooting methods:

What antivirus/antispyware/security products do you have on the machine? Be one you have
EVER had on this machine, including those you have uninstalled (they leave leftovers behind which)
may cause strange problems).

If no joy there's something blocking perhaps.

Start - All Programs - Accessories - System Tools - IE with no Addons - what works best?

IE - Tools - Internet Options - Advanced - tab click on restore, and then click Reset - apply / OK

IE - Tools - Internet Options - Security tab - click on reset all default areas - apply / OK

Close and restart IE or IE with no addons

not better?

IE - tools - manage Addons (for sure disable SSV2 if she's here, it is no longer necessary but Java
installs and it causes more questions - have you never update Java to go back in and turn it off again.) Search
other possible problems.

Windows Defender - tools - software explore - look for problems with programs that do not look
right. Allowed are usually OK and "unauthorized" are not always bad. If doubt about a program
ask about it here.

Could not be a free - SpyBHOremover - BHO - standalone program, needs no installation, download.
unzip and run - all are not bad, but some can cause your question (toolbars are BHO).
http://securityxploded.com/bhoremover.php

How to change, add or remove startup programs in Windows 7
http://www.SevenForums.com/tutorials/1401-startup-programs-change.html

Also get Malwarebytes - free - use as scanner only.

http://www.Malwarebytes.org/

--------------------------------

Try these to erase corruption and missing/damaged file system repair or replacement.

Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

sfc/scannow

How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

Then run checkdisk (chkdsk).

How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html

I hope this helps.

Windows 8.1 - icon of folder/files appearing as black square and Panalpina Start/Control is not a white screen

Hello

In my system, almost all (90%) icons of the folders and files have become the black square boxes. In addition, start button does not respond, control panel is a white screen. However, all files and programs are open and running normally like MS office, Chrome, PDF, etc.

I tried to boot from USB (which I have no DVD player in my system), it is not read it thus in error. Also it does not "cmd" as an administrator.

I deleted the iconcache files of C:\Users\[User]\AppData\Local\Microsoft\Windows\Explorer ' as suggested by http://answers.microsoft.com/en-us/windows/forum/windows_8-desktop/windows-81-desktop-icons-are-black-squares/b8ca17eb-44b6-4bbe-8945-d7499798e408.

but no use.

Hope someone could help me.

Thanks in advance,

ASIF

Hello Asif,

Thanks for posting your query in Microsoft Community.

I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem. However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.
1. You did it any significant hardware or change software on the computer before this problem?
2. What anti-virus is installed in the system?
3. What is the exact error message you get when you start your system from a USB/DVD?
The question could arise for various reasons, including the corruption of system files, virus infection or a specific corruption of the user profile. In order to diagnose the problem, I would suggest trying the following methods and check if the problem persists.

Method 1:

I suggest to start your system in safe mode and then try to run the elevated command prompt. If you are able to do it, then try to run a scan of the file system (CFS) auditor to check corruption of system files in the system. SFC scan will search for system files corrupted on the computer and fix them.
1. Press the Windows key + X, click prompt (Admin).
2. In the command prompt, type the following command and press ENTER:
  sfc/scannow
For more information, refer to this link:

Use the System File Checker tool to repair missing or corrupted system files

If the problem persists, try the following method.

Method 2:

You can run the Microsoft Safety Scanner to make sure that the computer is free of infections:
http://www.Microsoft.com/security/scanner/en-us/default.aspx

Note: the Microsoft Safety Scanner expires 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.
The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

If the problem persists, proceed to the next method.

Method 3:

I suggest to create a new user (Local account) with the permission of the Administrator profile and check the account number. Make sure that you follow the steps mentioned in the article: create a Local account and let us know the results.

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Hi, after that I tried to load either a new or existing project into Adobe first Elements 9 I just get a grey white screen with any of the timeline, boxes etc. on the view. It happened suddenly, one day OK then not! At the top of the screen, I get normal

Hi, after that I tried to load either a new or existing project into Adobe first Elements 9 I just get a grey white screen with any of the timeline, boxes etc. on the view. It happened suddenly, one day OK then not! At the top of the screen, I get the normal icon of pre, File, Edit, Clip, etc..
I intend to have bought the first 13 items, it would be better if I bought a new program instead of downloading an upgrade, just in case the upgrade does not correctly load because of the error with my current program?
If I have the deleted first Elements 9 on my PC would I lose all my existing videos that have been produced using Prime Elements 9 or would they be registered so that they can still be worked in first 13 items?
First elements 13 works with Windows 7?
Thank you
Terry

First 13 elements absolutely works with Windows 7!

In fact, I highly recommend you download the free trial version and give it a test run.

In the meantime, go to Windows Update and make sure you have all the updates of Windows, including those who do not automatically install it. Then go to the website of ATI / nVidia and ensure that you have the latest driver for your graphics card and go to Apple.com and ensure you have the latest version of Quicktime, by the requirements of the program.