White screen of death blackBerry Smartphones

My Blackberry Bold 9700 had the white screen of death and will seek to revive, but while loading could fail and then repeat it, I then he backed up using the Blackberry Desktop Software and tried to do the reset of the system using this...

  1. Above all, back up your BlackBerry device.  Open BlackBerry Desktop Manager and select backup and restore.  In the next screen, select backup and perform a full backup of your data on the device.  Note the location of the backup file (usually in the Documents folder).  Close the BlackBerry Desktop Manager and let your connected device.
  2. Open Windows Explorer and navigate to the following folder: C:\Program Files\Common search in Motion\AppLoader\ and open the file Loader.exe.  In 64 bit of Vista computers, the file is located in C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader.  According to the settings on your computer, you may need to show hidden folders (under file > Options for Windows XP or organize > folder and Search Options in Windows Vista).
  3. After the configuration of the aircraft has been recovered, you will be on the device Application selection page.  You can scroll through the list for all desired applications are selected.  You can also deselect all applications that you do not use to save space.  Click Next.
  4. On the next page, click on the Advanced button.  Check the two checkboxes (delete all application data and delete all currently installed applications) are checked.  Click Next.
  5. To proceed with the OS reinstall.  Note that this process can take 10 to 30 minutes (usually about 10 minutes).  Do not unplug the device.
  6. Once the process is complete, open the BlackBerry Desktop Manager.  Select backup and restore and open the restore application.  Select the file to restore (Backup-(Year-Month-Day) .ipd) and click Open.  Follow the steps to restore your device.
  7. Re-activate your connection to device by clicking on manage connections and turn on your Mobile network.  Download all the missing applications and re - connect to any device BlueTooth and you have completed.

    However, reset doesn't have to step 4 and I've been unable to re - connect phone to Blackberry Desktop and now, the phone tries to start but crashes when she shows the first blackberry ever start.

Help, please

It could be at this stage.  I'm leaning more towards the software side.  Can you take the device to the store and reload the software?  If we give them problems, then the material may be failing.

Tags: BlackBerry Smartphones

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