Why am I receiving calls supposely microsoft customer service about my computer being hacked?

Similar Questions

• How can I make a formal complaint about the Microsoft Customer Service?

  I tried to contact customer service about a problem I had with my DirectX, and frankly, the 'service', I received from the client has been obnoxious. On the rare times where I actually managed to get in touch with someone, I was treated with complete disregard. For example, I was on a live chat this morning, and after asking three times if I could speak to a supervisor, she agrees finally to connect to one. Twenty minutes later I had not plugged to a supervisor, so I let her know that I've been waiting for twenty minutes. She closed simply disconnected the cat and I now have to wait several hours to be connected to another cat. Microsoft employees have been totally disrespectful to me and their service has been horrible. How can I make a complaint about the problems I had to deal with? And how can I get in touch with someone who will really help me to solve my problem, as they are supposed to. You know, because it's their job?

  Hi ksly1205,

  I just wanted you to (a) I had a very similar experience today that sent my blood pressure skyrocket through the roof and (b) the 'support' (?) provided by MS seems to have got better with the release of Win10. My rants is at http://answers.microsoft.com/en-us/windows/forum/windows_10-security/formal-complaint-extremely-poor-and-rude-microsoft/d6e4dc2d-27c4-410d-b28d-9855d45fc6d7 if you are interested.

  To be fair (?) to Microsoft, they're probably dealing with a considerable number of complaints, requests and similar with the launch of Win10, but in no case should justify "hang up" on frustrated users who are asking valid questions about Microsoft products. Will not create us these problems, and many of us have been "actively encouraged" to use Microsoft products through some pretty compelling marketing - Microsoft is expected to provide some of this service of 'better quality' and 'innovation' they like to make out in their campaigns in the media.

  If you want to deepen your question, you might be able to find a back door into the network MS. try to do an internet search on the Microsoft contacts in your country - they like to push to good media on themselves, so you can be able to find someone who handles issues related to the consumer media. If you feel that, send them an email or (if you're lucky enough to get a phone number), give them a call. No guarantee of operation, but you can try.

  Good luck!

• Microsoft Customer Service - additional views Abomnitable

  Can someone tell me how to avoid spending hours of frustration with the Microsoft Customer Service? I pay for this service. I have a firewall problem which was caused by a Microsoft technician last week and I'm trying to get it resolved. Microsoft response service invariably sent me to the wrong support group. Before that I have to find that point, I'm put on hold for a long time. After another long wait, I talk with someone who is trying to solve the problem and can not. This person either loses the phone connection. I must then call back and start over. Problems to be solved are deceptively simple.  I think those tech people would be really useful. They do not seem to understand the problem. Use cat for the better?

  Of all the mfg of hardware or software, microsoft must be a #1 society

  for any phone problems related...

  Whatever it is, try a different number.  800-936-4900 or 800 936 5800

  In addition, if the firewall is a problem, try to open cmd, type: Sfc/scannow

  This utility repairs / replaces windows files/folders related to the operating system. Times

  its thru type: CHKDSK C: /F agree, type: EXIT restart pc

• Received calls from Microsoft saying that I received error messages. I have phone #.

  Received phone call telling of Microsoft and they were receiving error messages. I have his phone number of caller ID.

  Hello

  It's a scam.

  Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  See you soon.

• Call supposed Microsoft error messages

  I received a phone call from a number of Jacksonville, FL indicating that my Windows 7 system reported serious errors and the person on the phone needed me to take some measures to avoid that my computer crashing.

  I'm leaning towards it was a scam, but want to Microsoft to check if they are called to inform me of the error messages from my computer.

  Thank you

  Hello

  I hope that you made no changes or installed software, they have recommended. If you did
  either let us know.

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Do not fall for the fake phone Tech Support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Anyone receiving calls from Microsoft Windows (call center from India by the sounds of it) saying that you have a corrupted file? Or is it a scam?

  We received a call last night from someone who claimed to be the Windows technical department saying that our computer has a file corrupted Microsoft on this issue.  First name: Richard Williams.  0261 004030 callback number.  Sounds like an Indian call center.

  I can't believe that cold Microsoft calls people.

  A quick search on google news suggests that people in Britain were targeted by something similar.

  It's a scam.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/please-read-Don

• I was receiveing calls from microsoft stating that attempts to take over my computer has been detected.

  About once or twice a month, I get a phone call from someone claiming to be with microsoft. This person said that there is evidence that someone is trying to take over my computer. Then he asked me to give him permission to embark on my computer to remove these attempts. My question is... is it the way that microsoft works and is a legitimate call? And should I allow this person access to my computer?
  Clifton

  On Saturday, March 16, 2013 01:15:03 + 0000, cliftondavis wrote:

  About once or twice a month, I get a phone call from someone claiming to be with microsoft. This person said that there is evidence that someone is trying to take over my computer. Then he asked me to give him permission to embark on my computer to remove these attempts. My question is... is - it the way that microsoft works

  N °

  and is this a legitimate call?

  No!

  And should I allow this person access to my computer?

  N° !!

  It's a scam and with all the names and phone numbers, one who has
  become very frequent lately. See
  http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html

  In addition to their money get on your part to do anything of any value,
  If you leave them in your computer, which knows what losses they did are
  where confidential information they stole.

  So if you have done so, I highly recommend that you do both of the following
  immediately:

  1 do a clean reinstall of Windows.

  2. change all of your passwords, especially banks or other
  financial sites.

• Had a call from a company calling themselves "Microsoft Customer Care"

  I was told that I have malware and spyware on my computer!   I think it's a scam - can anyone confirm please?   I asked where they got my phone number from and said it was "the data generated.   Was invited to turn on computer (which was already on), but then I got suspicious.   The lady called Esther and she gave her phone number as 808 223242.   I live in the Portugal.   I asked him to call me in an hour and did not have another call.   Saw a blog have reported a similar incident - I just want to be reassured that this is a scam please, so I can tell my friends to be aware of these phone calls.   Hope I chose the right forum

  If you let access your computer then you are compromised.

  You might as well give them your Bank and other identity details by phone to save some time - that is what they are after!

• receive calls of support on errors on my computer

  MAKE CALLS OF SUPPORT.

  I get phone calls from a company called My Windows Support who say they are following the notification of errors on my windows. Apparently, they want to remove these errors to me by asking me to download some software remotely from a website called. WWW.AMMYY.COM I have refused to do so without checking exactly who they are. Can someone tell me if this company is owned by Microsoft, or indeed everyone has had calls from them, or of a similar nature?

  I'm no computer expert, but I'm not about to bring something on my pc without being able to verify its source. Also, I must say that I do not appear to have flaws or ongoing bizarre events with the pc so I'm puzzled about what is going on here.

  It is a common scam. Do not give them information, do not give them access to your PC and do not go to all the websites that they suggest. One moment. See:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft does ever not requested for calls. You were right to be wary.

  Also, please NEVER post potentially dangerous links on a public forum where innocent people may inadvertently click on them. Thank you.   :)

• Received call scam, let them connect to my computer was damaged to my PC?

  Has been damaged to my PC?

  I just got a phone call from an Asian-sounding guy who said he was from support.com windows. He gave me the address of the site to verify that it was legitimate. I explained that I used the basics of microsoft for the security of my pc. He asked me to go into different folders and ended up in the event viewer. He then asked me to use the filter, and he said that I had a large number of viruses in the present. He then asked me to access a website for remote access ammyy.com. What I did and then he said that he would remove my security but I said that I didn't change. He said new security and have deleted viruses would be £? (I don't remember) but that's what alarm bell rang for me and I didn't say thank you. He then said that he could remove the virus for another amount. Yet once, I said no. He closed the access remote, disconnected from my computer and hung up. I immediately ran a full scan and nothing suspicious has been identified.

  Please can you help me

  1. he could have done damage to my PC - do I need to do anything to protect?

  2. He would have no information from my PC?

  3. do I need to audit the "Event Viewer", as he says and delete the warning and error messages?

  4. I deleted the icon bottom right of my screen of pc ammyy.

  I'm not particularly computer literate and feel so devoid of sense allow this person as much access as I did. Do I need to take action now?

  Thank you for your help with this

  There probably would have turned off anything to do with the error report. So, if everything has failed, it wouldn't connect the error/s.

  No doubt would have taken information. Their intention is probably (to charge you for nothing). Everything they do is disable services and stuff from your system to the top.

  Check out my sister in Australia was sucked into this type of scam. And paid $250 AU. I logged into his system after with teamviewer to fix.

  And they have disabled the services to do with the error report. The task manager would not work (because a service has been disabled)

  Don't worry all that is in the event viewer. The system works.

  Contact your local police and tell them about this

• Microsoft customer service

  How can I contact customer support e-mail screws?

  Hello

  We can refer to this article and check if that helps.

  Contact technical support: http://windows.microsoft.com/en-US/windows/contact-support

  Thank you.

• How can I talk to a real person, which is the phone number for the Microsoft customer service

  I was charged $26,93 through my PayPal account, order number, PI0000009DKN03T, I have no idea of what I was charged for because I don't remember buying something Microsoft recently. Can someone help me please to identify what was purchased? Please answer as soon as possible via my address E-mail,
  >

  Thank you, Harry Montz

  Hello HarryMontz,

  It is a forum public you will get no response from Microsoft.

  If you are in the USA you can find this link useful: http://support.microsoft.com/kb/295539

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• Call from Microsoft Security, is it a scam?

  I got a call from "Microsoft Security", informing that my computer has been hacked and tried to get me a "pin" entry that they would provide. When I wondered where they were on they notify that they were "security for Microsoft" I didn't responded and asked a phone number back to them. The number is 253-220-7222, but I was not called again.

  I suspect that it was a scam. Do you have any advice?

  Hello

  Yes, it's a SCAM!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
  (FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
  (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Customer service Adobe for dreamweaver

  I thought that I would like to highlight my experience here in the hope of getting some attention... you can link to my experience here:
  
  Adobe - Dreamweaver experience of customer service of Wade
  
  I'll post in the forums as much as possible until it gets solved... not that it's absolutely horrible, that I was treated with respect and finally it seems I'm getting a little help, but seriously.
  
  Now over 8 days just to get a password reset.
  
  It seems that we have been lost in the maze and I fear that the same thing happened again.
  
  Here is my experience - about the text of what you'll find on my web site:
  
  My experience of the Adobe Customer Service.
  
  November 20 th Becca fiound it could no longer access his digitally downloaded software Dreamweaver of Adobes web site.
  
  The problem lies in the fact that she had changed ISP and the old e-mail address was none like valid.
  
  Tuesday, November 22 nd Becca started a ticket with Adobe to access his back so that she was able to set up his Studio in Dreamweaver8 on its new computer line.
  
  After a day or two, she used their method of follow-up on the ticket online "chat".
  
  Cat connection 1:
  
  SERVER: the client is waiting for response...
  MELANIE:
  MELANIE: Thank you for contacting Adobe Customer Service. My name is Melanie, how can I help you today?
  REBECCA: Hi Melanie,
  REBECCA: I need to reset my password on my account.
  REBECCA: but my id is an old email address that does not work.
  MELANIE: I understand that you need your password reset to change yoru account information?
  REBECCA: Yes.
  
  fine cut to ensure this message fits on this forum... the journal complete cat from the link above *.
  
  Becca then call Cust. Support and uses more than 45 minutes on his cell phone (its main means of communication) get a ticket created to reset the password on his account.
  
  After a few days a no progress, she uses the chat feature that Adobe offers:
  
  Cat paper 2
  
  SERVER: the client is waiting for response...
  MELANIE: Please contact Adobe Systems.
  MELANIE: My name is Melanie, how may I help you today?
  REBECCA: Hi Melanie, you helped me last week.
  REBECCA: I need to check the status of the file number 200064227
  
  fine cut to ensure this message fits on this forum... the journal complete cat from the link above *.
  
  MELANIE: Yes, there are bones not informatiom I see regarding this case.
  REBECCA: so you can see the ticket, but not any new information reguarding it.
  REBECCA: okay... Thank you...
  MELANIE: Please contact Adobe Systems. Please contact Adobe Systems.
  Additional information *.
  
  3 log chat
  
  SERVER: the client is waiting for response...
  PAUL: Thank you for contacting Adobe Customer Service. My name is Paul, how can I help you today?
  REBECCA: Hi paul.
  REBECCA: I need to check the status of a help ticket - 200064227
  REBECCA: i am trying to access the download of my Studio 8 software, but they have problems reset my password
  REBECCA: i been waiting for over a week now - patience running thin... :)
  PAUL: I can see if I can reset your password for you. What is the ID Adobe you are trying to connect to help?
  REBECCA: they have already tried and worsens the request...
  REBECCA: the id is [email protected] email address that does not work.
  PAUL: I do not see your case here, but I would say to contact our customer service by phone to the 800-833-6687 and they can escalate this for you.
  REBECCA: it's already grown...
  
  cut so that the message fits on this forum... find the journal complete cat from the link above *.
  
  PAUL: Yes, I'll make a note of that, maybe when you get on the phone, they can try and get worse while you're on the phone with them.
  REBECCA: here the of my frustration with the phone... I use a cell phone. the last time I called, he ate up to 45 minutes on my cell phone.
  
  fine cut to ensure this message fits on this forum... the journal complete cat from the link above *.
  
  He now Thursday of the following week, she was asked to help light a fire under them to get this rolling, here is my personal experience with their new customer support:
  
  I called a regular support line 800-833-6687 - I got a recorded message that said that, due to higher than expected calls, I had to call back later. (Click on) no "you want to maintain option and the excuses / excuse was really lame..." I felt offended, that it would almost be better to save a busy signal and I would get that. The lame excuse was on a new product that was released... Acrobat I think... what causes something higher that the normal volume of calls, he had nothing what so ever to do with Dream Weaver. In addition, I spent some time in it management and at any time that we did a new install of everything that we had made special provision (we called it "red hat") to support all others that we would need to provide. It's just completely sloppy on the part of Adobe it shows a lack of experience in the care and management of software distribution.
  
  
  Given that the issue we are dealing with directly relates to the installation of the product on a new machine, I called support facility # their web page 206-675-6500 - it wasn't free, but I use Vonage, so the call is included in my package. the first guy couldn't find the ticket, they are transmitted
  
  second guy had a little trouble with English and could not find that anything that is transferred me.
  
  Third person said that she did not at all the notes on the ticket. I said who has the same status from last week and asked what I had to do to get people to look at and work on it. She said she supports one product other than Dream Weaver and that I would need to call customer service, I told him that the customer service is where I started and that I had been transferred twice for her, she said 'really' I said ' Yes, so what I have to do, or who can I call to get this started?
  
  It was the last that I heard of her... until I got a busy fast sound in my ear. What's happening in the world! I just me am hung up! I had not yet begun to get disrespectful, or annoyed-sounding or anything like that!
  
  Woah!
  
  I have IM had Becca and told her that the customer service was the worst I had experienced.
  
  Then wrote, at the same time, apparently the woman that I had been disconnected, called becca on his cell and he let know that it was not any information in his post at all. Only Adobe didn't even know what it was.
  
  Becca asked a call because the woman said she had to speak to his manager. And that's where we are now.
  
  Becca also added me to his account and asked me to be the person who received the reminder. As long as I can verify his information, I should be able to help with this.
  
  I received a call from Ashley that I had been disconnected. She went on everything that had happened since we have been disconnected. She explained that her supervisor had been made aware of the problem but that it was at a meeting at the present time, however, that if we had no problem getting what he (Eric) would help us solve.
  
  She then placed a call to the Customer Service Department to see if they could help, or at least why password reset had been transferred to his Department of Technical Support I've been waiting for a while.
  
  She got Becca CSR on the line, Becca was able to find the old account, but not the order, she could finally see that the product had been registered, but then he said it seems to be a database error where the order page could not be found. She says that even if reset us the password for the old account, when Becca arrived in this account it would still be unable to access the digital software.
  
  She had two suggestions, one wants to merge the new account that Becca had created to get this ball rolling in the first place, with the old account associated with the email addy xmission. The hope was that during the process of the merger would be fixed issues and Becca would have access to the software through its new account.
  
  The second option would be to send CDs which were software, free of charge.
  
  I mentioned that if it the right political, it might be simpler just to allow the digital download on the new account, but Becca CSR said that there was really no way to create an order like this without accepting a payment, it was just how he system has been implemented.
  
  Then she wrote her notes in a new post and set the closed state. (I guess that she was going to return to open, once we all decided which option was the best... After talking to Eric). the ticket was 200078387 (the last # couldn't have 7... maybe 6...)
  
  After that Becca CSR out the phone, then Ashley told me she thought that Eric would be able to do the account merge and that would probably be the quickest way to go.
  
  I proposed to send the history of this issue to an email address if they wanted to watch over it, and she thanked and said that might be very useful to Eric. He'd call me to get this info. If he needed her.
  
  I checked my cell phone call log, call was 30 minutes and 53 seconds.
  
  If she was a mess get here, now that Ashley helps a little, I feel really like she took possession of the issue. I feel like she's on my side and working hard to get this matter resolved. It's a good thing.
  
  It is now late in the afternoon of the same day, several hours have passed, and no calls were received by Becca, or myself. I'll post my experience here, so I can easily reference when I speak then with Adobe.
  
  The question relatively minor to reset the user password is still pending... spends 8 days now.
  
  Wade Out.
  

  Update:

  Becca told me that Saturday (Saturday! wow, nice,) she received a call from Dream Weaver. After looking at the issues, they decided to call it "broken" and fix it by sending a hard copy of the media.

  Thus, she will just have to use a new account if she wants to buy software digitally. (not much), and it will now be the drives as back ups. We'll just chalk it up to a "a fatality of the macromedia merger" like Becca put it.

  So problem solved. It just took a little long is everything. 10 days, I will say however that everyone that I spoke with was very professional, seemed to care and overall left me the impression that Adobe highers Top Notch people who are well trained.

  This was just one that was unique, and in these cases, when there is no way together to the resolution, delays may occur.

  Detective Conan.

  Wade - out.

  (now that I'm going to do on boring Sunday night with shots of face to meet to...:-P))

• Adobe, your customer service to the DPS overflows with excruciating.

  Can you please help me understand why when I call your customer service about the pricing and digital publishing suite that not a single soul in this building knows something about products within the company they work.  It's absolutely ridiculous.

  Since the "new pricing" came into force... we were always having charged at the old rate. We tried to get this rectified with someone at Adobe, but of course you make it impossible to actually talk to someone in North America.

  We have an invoice number, an order number, number, customer number on contracts, to charge the number...

  all these numbers but still... no phone number to actually talk to someone to answer questions about the billing. It is even not a phone number on the invoice that you send me.

  
  

  You should be ashamed.

  You call the customer service number? The line of support in company (formerly named gold) is on the first page of the DPS dashboard? Or the General line of Adobe support?

  If you sent me a private message with your contract number, customer number and contact information, I tender one hand to help you.

  Neil