Why aren't one of my user accounts or 'start' option appears there?

On my HP laptop, which is managed by windows 7, does not show my user accounts, or the button 'start '. I can't access anything on my laptop and it still shows the bottom of the laptop for my user account options screen, but it loads up after 2-3 minutes.

Have you tried pressing the Windows key?  This is the one to the left of the SPACEBAR between the CTRL and ALT keys  If this does not work, you should try the safe boot and checking the virus.  Get your updated antivirus program and boot into Safe Mode.  Note that some viruses can hide from your normal antivirus program, so you really need to scan mode without failure.  To enter in Safe Mode when you turn on first, press F8 on every seconds until you get the menu, and then select Safe Mode.  Then run a complete system scan.

Good luck.

Tags: Windows

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