Why can't update Camera Raw 6.6 via the Help menu?
I have a Photoshop element 10 (one) purchased on App Store Editor, and now, I'm trying to update Camera Raw 6.6. After reading Adobe website, suggest they update in the Help menu but problem is that I could not find the update in my help menu. What I've done wrong? So I then downloaded 6.6 Camera Raw Adobe website trying to install it manually, and now, I received a message 'Update shall not apply'. What does this mean now? Advice please...
Also, I contacted Adobe via Live Chat, and then I got supporter who asked me serial number only in the case otherwise there is no help. I then told him, App Store provided not one but seems it is not an index which is App Store and insisted me to contact the store directly to request a serial number. ??? I tried to explain to him that the App Store is the store where you download the software from the Apple computer online, and it seems to still not understand what App Store is entered into me if I have any other question, I would like to ask? Great... so I asked him where he is and he replied: 'the India. Well... I don't know how is the live support chat through the India, but I want a support for a person who knows this as 'App Store '. His name is vermorel, seems to be a gentle man but...
You can not update because you have the app store version. Apple does not apps sold through the app store to update anyway, except through the app store, and adobe obviously think we should create a new version whenever there is an update of raw. You can do it manually, but it is quite a pain. The directions are in this thread:
http://forums.Adobe.com/message/4106312#4106312
CHANGE in the way, though I doubt that this will help with technical support (they often seem to miss all PES of their books of script pages), for the version app store your serial number is your apple ID, at least when it comes to the qualification of upgrade pricing and things like that.
Tags: Photoshop
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