Why Dell refuse to help me?

Hi, if anyone here can help me, then this post is blessed.

I bought the XPS 15 9 months for the wife of the United States.

Once I got it, I tried to turn it on and the computer didn't just turn. After contacting dell in Israel, told me that a tech guy contact me and will come to my place to fix the computer.

Well, 3 of them came, 3 of them failed. I was told that I should get a new computer instead of what I bought and I have to call international dell for this.

I called dell international and told me that I have an approval for a swap. (if someone from dell will ever read this, it's the code for approval: 130318212200, serial number: ADMIN NOTE: maintain the label removed by privacy policy >)

I bought my computer for more than 8 months, and again I do not have the swap. I'm stuck with a non-functional computer that collects dust and the money I spent on a computer that just works...

My question to you guys is very simple, why dell refuse to provide the service on their product? they are waiting for my warranty expires? any who really care about these issues of customer or it's all about selling products and less worry how the products are really after the client has obtained?

Really hope that this message will happen to someone in dell international and someone will actually help me next to say 'I'm sorry, there is not much I can do for you, you will have to wait for a long time. "

May God bless you, hope that you never have the same experience I've had with dell. Great products (if they work) - poor customer service.

Best,

Lidan

Hi Lidan,

Thanks for posting in the Forum of Care USA.

Unfortunately, one of the problems with the purchase of a product in the USA and exporting abroad is that it violates the provisions of the purchase agreement.

It seems that they were able to implement the service calls for you, but an Exchange would be finally sent to the original address in the United States, would be your responsibility to have shipped to your country.  The international warranty terms can be found here.

I hope this information is useful.

Kind regards
Robert

Tags: Dell Products

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