Why do I get an incorrect WEP key during the installation of my printer?

Product - specific document

http://support.HP.com/us-en/document/c00772798

I worked for HP.

This work also (well) with the J6480 printer.  I was using a Linksys router Wireless 'G' which creates 4 WEP keys, allowing you to choose which use.  I sent #2 key and it would not accept.  The only way I could make it work was to disable wireless security, is not my idea of a good option.  After numerious emails and 1 appeal to support with no ideas that I decided to seek out here and finally managed to do accept the WEP key.  I ended up completely uninstall/reinstall to get everything to work 100%, but now it works like a charm.  For those of you with a similar problem, when using a router that generates more than 1 WEP key, try using (sending) key #1

HP Note: your support by e-mail/voice should be as good as your online forum support

Thanks to DaniW-now I'm a happy camper

Tags: HP Printers

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