Why have I not 3 folders 'Creative Cloud Files?
Hello! I have a question about the cloud creative folder structure/synchronization.
I installed the creative Cloud Desktop application on my MacBook Pro and then installed the following programs: Lightroom, Photoshop, InDesign, Illustrator, Acrobat Pro.
Once I did that I turned on "line sync" on the Application Desktop toolbar.
I noticed that I have three different areas, called "Creative Cloud Files" and one of these folders is called "Creative Cloud Files unknown" (see the screenshot below).
Anyone know why there are three different places? What field can I save my files so that I can sync to the cloud? Can I remove one that says 'unknown' in the name of the file? I guess that the file listed in the bookmarks bar is in the same place as the "Creative Cloud Files" folder in my account?
With the recent update of the application of Creative Cloud Desktop (1.9.1.474), we have unfortunately introduced a bug that causes the creation of a new Creative Cloud Files folder and re-synchronization of all content. This will happen only the first time that the synchronization application runs after the update. This caused an understandable pain and confusion, for which we really apologize.
We have taken measures to ensure that we are increasing our focus on quality in this area in order to avoid a repetition.
Creative application Cloud Files contains a logic that supports the use of several Adobe ID. This allows to disconnect from an ID and in, but keeps the contents of your separate creative cloud. When you sign out and change identifiers, the app moves the previous creative Cloud Files folder and it's content and he adds with the already signed in ID (User@AdobeID). Then, it creates a main folder and begins to synchronize the content of the identification of new.
The bug I mentioned earlier occurs, as the app believes an ID selector took place and as such, moves the current record of Creative Cloud Files and attempts to annex the already signed in ID. As no switch actually took place, it manifests as (unknown). The application then creates a main folder to synchronize the data.
What you end up with is essentially a creative Cloud Files folder with your new synchronized data and a creative Cloud Files (unknown) folder that contains duplicate data.
This happens once, after the last update.
The solution is to simply delete the (unknown) Creative Cloud Files folder.
I recommend that ensure you that you have no pending change you can do offline and you check the contents of the folder new, main designer Cloud Files contains everything you expect of him. If this is not the case, check the contents of the creative Cloud files (unknown).
If there is still an incompatibility with your data, you can check on creative.adobe.com to confirm that your data is there.
If you have any other problems or questions on this topic please email [email protected]
Again, let me say that we are sorry for any inconvenience caused
Tags: Adobe
Similar Questions
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This morning, I've connected and started working as usual. When I went to save on I noticed a new folder in the Bridge, called "Creative Cloud Files (unknown) without data in it. Weird, but what ever. So I recorded my file and dinked around a structure of files and cleaned a little. I have noticed that my sharing icon disappeared from records and questioned on this subject, but kept the job because I'm on a deadline.
So now it is wobbly data to the new file folder that does not match the original file of CC. I don't know where are my latest files and some files are all simple missing. I'm increased and confused about what is happening. Can someone shed some light on this?
With the recent update of the application of Creative Cloud Desktop (1.9.1.474), we have unfortunately introduced a bug that causes the creation of a new Creative Cloud Files folder and re-synchronization of all content. This will happen only the first time that the synchronization application runs after the update. This caused an understandable pain and confusion, for which we really apologize.
Creative application Cloud Files contains a logic that supports the use of several Adobe ID. This allows to disconnect from an ID and in, but keeps the contents of your separate creative cloud. When you sign out and change identifiers, the app moves the previous creative Cloud Files folder and it's content and he adds with the already signed in ID (User@AdobeID). Then, it creates a main folder and begins to synchronize the content of the identification of new.
The bug I mentioned earlier occurs, as the app believes an ID selector took place and as such, moves the current record of Creative Cloud Files and attempts to annex the already signed in ID. As no switch actually took place, it manifests as (unknown). The application then creates a main folder to synchronize the data.
What you end up with is essentially a creative Cloud Files folder with your new synchronized data and a creative Cloud Files (unknown) folder that contains duplicate data.
This happens once, after the last update.
The solution is to simply delete the (unknown) Creative Cloud Files folder.
I recommend that ensure you that you have no pending change you can do offline and you check the contents of the folder new, main designer Cloud Files contains everything you expect of him. If this is not the case, check the contents of the creative Cloud files (unknown).
If there is still an incompatibility with your data, you can check on creative.adobe.com to confirm that your data is there.
If you have any other problems or questions on this topic please email [email protected]
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Why have I not 2 folders in program files in my C: drive?
Why I click on computer / C: I noticed I have to separate the program files folders.
one is called "program files".
the other is called "program files (x 86)".
the x 86 folder has more programs in what the other folder
I know that my computer is infected, but I can't run programs all anti virus in safe mode
Help, please! Thank you
Why I click on computer / C: I noticed I have to separate the program files folders.
one is called "program files".
the other is called "program files (x 86)".
the x 86 folder has more programs in what the other folder
I know that my computer is infected, but I can't run programs all anti virus in safe mode
Help, please! Thank you
I can't tell from the above, if you are infected, but that you have both of these folders is * not * a symptom of an infection.
You are running Windows 7 64 bit. What you describe is normal for the 64-bit version. Program files is the folder program files (x 86) and 64-bit programs is the folder for 32-bit programs.
Yes, the x 86 foler has more programs, buecause like the rest of us, you have much more 32-bit programs than 64-bit. 64-bit is new enough that not a lot of 64-bit programs is still availoble.
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Why are there not still in creative Cloud applications?
I'm subscribe and I also need yet and he's not here. Why?
See http://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html
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I have 2 files in Windows 7 and they appear almost the same. One is c:\documents and settings\name\Mydocuments and the other is c:\users\name\MyDocuments. Can I move all the files the c:\users folder and then delete the folder c:\documents and settings?
They are the same file.
C:\Documents and Settings\ is an alias used to ensure the compatibility of older programs.
This name is hidden if you are using the default options in the Folder Options > view. Unchecking "Hide protected operating system files" causes the file name to become visible.
http://msdn.Microsoft.com/en-us/library/Windows/desktop/bb968829 (v = vs. 85) .aspx
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Dear Adobe,
Please let me chose what is favorite for me and what not.
If anyone of you has an idea how can I prevent Adobe create the link whenever I connect to Windows 8.1 I would greatly appreciate your help.
Thank you!
Concerning
Marcin
Please check this:
Why have I not 3 folders 'Creative Cloud Files?
If you have any other problems or questions on this topic please email [email protected]
Let us know if it works.
Concerning
Stéphane
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There are three "Creative Cloud Files" folders on my drive...
..., with '(unknown)' and "(< adresse e-mail >) ' appended to the name of the folder." One without an addition of his name seems to be functional (synchronizes files added). Can I delete the other?
It's a known issue, please see the thread why I have 3 folders 'Creative Cloud Files'?
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Why? iMac, Yosemite 10.10.5, will not install Adobe Creative cloud, no code displayed
I'm on Windows, but have a few links saved... Mac may help (or maybe not, as I said, I'm on Windows)
Fix possible Mac 10.10.4 (at least for Premiere Pro) https://forums.adobe.com/thread/1891705
10.10 mac. ? sometimes has problems, often related to the 'default' permissions that need to be changed
-solution https://forums.adobe.com/thread/1689788 of a person
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I have problems in installing the creative cloud, because mark "error 206" and not let me download. What could be the cause of this problem? and that he could fix?
Error 201 & 205 & 206 & 207 or several U43 errors
-https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html
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I have a Mac. My creative cloud will not update. Whenever I try to open photoshop its immediately blocked. Then the update appears and freezes. I had the problem concerns the month.
Hello
Please remove Creative Cloud app and Adobe Application manager using the-
Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html
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I bought a license for Adobe Lightroom 6 software, however when I followed the instructions, enter the redemption code. And he said: 'You have redeemed successfully from Lightroom 6.' but when I click on download it comes up with a CreativeCloudInstaller.dmg (I'm on a Mac). I have not bought the creative Cloud service, just a reusable software license Lightoom 6. Is this correct? It doesn't seem to be a way to simply contact Adobe to find out. I don't want to install the wrong thing
Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
- Captivate: 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
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I have difficulties to show my creative cloud from my PC. When I login from another computer to office, it is fine. Cloud is not compatible with windows 8? Any ideas on what could be the problem?
Hello
Creative cloud is compatible with windows 8.
Please follow the steps below:
1. Uninstall CC program and features
2. run cleaning CC tool: use of the Adobe Creative Cloud cleaning tool to solve installation problems
3. install Creative Cloud again, download and install Adobe Creative Cloud applications
Hope this helps
Thank you
Varun
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Hi guys, I have to cancel my account creative cloud, but I did not undo the plan in my menu of management plan. Do you know what I can do? Thank you
Use the phone or Chat - support
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails try using another browser.800-833-6687 (the only one from 05:00 - 19:00 PST, Monday to Friday day US).
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My new applications have changed to try in creative cloud; and my installed applications will not authenticate. I recently cancelled a single subscription and replaced by another. Can you please look at it and correct?
Solution for Windows 8.1: Find the C:\Users\USER\AppData\Local\Adobe\OOBE folder. Journal of creative cloud and end the Task Manager to task for creative cloud. Starting of the OOBE folder, delete all THE files. Do not delete the files (com.adobe.accc.apps & com.adobe.accc.home). When you're done, restart creative cloud and journal ID and password.
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Why is Creative Cloud Files sync does not?
Synchronization of files works now, having usually worked well for several months previously. I can't think of anything in particular that I did recently to cause this problem suddenly.
The problem is that my office files and the clouds are synchronization is no longer (fonts seem to be OK). Add or change a desktop file is not on the cloud version, and vice versa. Also, if I right click on a desktop file, options cloud creatives are grayed out. Similarly, tab files in the creative application cloud no longer has a sync option or the status indicator. Simply, it gives the possibility to open the folder (which opens my office creative Cloud Files folder) or open my folder in the cloud to Adobe. So two records are more in sync: remove files in one has no effect on the other.
I don't have a lot of files in Creative Cloud Files - about 1,000, less than 20% of my allowance of 2 GB. I tried to uninstall the application and delete Desktop folder then reinstall, nothing helps.
I usually use CC on OSX; I tried to install the creative application Cloud on Bootcamp (Windows 7) for the first time, but he also suffers a similar problem in that the office files and cloud are not sync. Is there a problem at the end of Adobe with synchronization right now?
I checked the questions of others on this subject and none of the fixed works for me. For the most part, they suggest turn Sync start/stop, restart, keeping at least 100 000 files, etc.
Hi Paul Doxey, l.
Welcome!
There is a planned maintenanace announced as directed by the Adobe customer service.
Please go through this:http://forums.adobe.com/message/6004766#6004766
You can visiti this page also:
http://helpx.Adobe.com/creative-cloud/KB/arent-my-files-syncing.html
Hope this helps you.
Kind regards
Baudier
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