Why Microsoft doesn't let me close my hotmail account?

I followed all the links to close my Hotmail account. I don't have billing with Hotmail services. I have not all accounts Microsoft Points. I want to delete the account. How can I do this? You should know that I already followed the procedure from "close your account" under the options of Hotmail.

Finally I get to the page where I am asked to "verify your identity to close the account." Then I entered the password and click on 'yes '. The next page shows the following:

Cannot close your e-mail account.
One or more paid services or a Microsoft Points account is linked to your account. To close this account, make sure each service is canceled and your Microsoft Points account is closed.

Since I don't have a paid services or Microsoft Points account, I click on "close your account."

The next page says:

"To close your Windows Live Hotmail account, you must first cancel your billing department. Go to Services and billing Microsoft Account at https://billing.microsoft.com. »

I click on the link above. The next page says:

"No invoice account. This Windows Live ID currently not a billing relationship with Microsoft. »

Nothing happens. My account is still open. Please notify. Thank you.

Submit all Hotmail queries on the forum right here:

Windows Live Solution Center
http://windowslivehelp.com/

Tags: Windows

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