Why Microsoft is difficult to treat?

Not sure 100% that this belongs here, but it has to do with Windows 7. Please do not hesitate to leave comments/similar experiences.

So, I have recently built my own computer. I bought my own pieces (motherboard, ram, graphics card, CPU, etc...). My computer was cool without an operating system in it. I had a Windows 7 Professional 64 bit cd with a valid product key from my old laptop that has not worked for more than 2 years already. I got this Windows 7 Pro 64-bit as part of a program at the University of computer science and was able to do this on MSDN.

I go ahead and try to install Windows 7 on my new computer, but realize that I get an error message indicating that I have no product key valid. I have re typed several times and realized it wasn't making me a mistake. So I call the hotline 24/7 Microsoft. The representative is quite nice and told me that this CD was which for an upgrade only (I used to have Vista on the old laptop). That makes sense, and I asked what my options were. This nice man told me to call the help desk the next day (it was already after hours) and tell them that I demanded a "clean install of a upgrade disk" and assured me that I would be helped no problem with this question. He gave me a number to call.

I called the next day at 17:00. I was literally transferred 4 times to different departments. I have sent the same sick at one point and had to tell my story 4 different times! I was put on hold during 1 h 30 when I was told it would wait about 10 minutes. At this point, I was frustrated. I am unemployed at the beginning to treat this and missed dinner even. The 3rd Department that I was transferred to VERY rough summer and at some point I kept my cool (I NEVER get angry).

By the time I was the fourth person, he re - explain to me what I knew. I told her several times that I realized that needed me at least Windows Vista or even XP in order to use my product key Windows 7 Pro 64. What I did not understand, is that I was told different people within Microsoft that this problem could be solved easily and without problem. Now get this:

I asked if there was anyway that it would be able to make me a Windows Vista product key or even a product key of Windows XP I can use simply my STILL VALID Windows 7 Pro 64 bit product key. He said it was IRRESPONSIBLE of me and there is NO WAY he could help me out. I've then it ask (and please let me know if you agree to the Microsoft community?):

So, you're not willing to help me by providing me with an obsolete operating system like Vista/XP? Do you really think people WANT Vista when you have Windows 7 AND Windows 8 JUST COMING OUT?  You are not willing to provide a long value customer with an OLD product key so I can use my Windows 7 upgrade cd product key still good?                 LONG SILENCE SINCE THE REPRESENTATIVE OF MICROSOFT *.

He went to tell me that there was no way he could give me a cd of Vista for me to put on level. It wasn't a loss of about three + hours, dinner and losing me money out at the beginning of the work.

It was just my little rant on the technical/customer support. Having been a customer for YEARS, I am very disappointed by this company. I always tell other friends who refuse to use this software that they were crazy NOT to use it, but now I understand. I am disappointed by the fact that I was promised to be helped and have this problem resolved as soon as POSSIBLE. This clearly shows (think about it, transferred 4 times) that Microsoft customer support has NO idea what they are doing.

Thank you, Microsoft.

Sincerely,


A very disappointed customer.

Hello

As a peer visit technical support for Windows and a few other Microsoft
Products consisting mainly of volunteers on all we can do is apologize for the
the treatment you received. Admittedly, this is not that difficult a question to solve
Although you might not like the answer.

The OEM of Vista version that was on your laptop is not transferable to any
another system if you need of a legitimate and legal non - OEM version of Vista or XP
with the right product key in order to use your Windows 7 upgrade. Or you
could sell your upgrade with key drive and buy a full version of Windows 7.

How to do a clean install with a Windows 7 upgrade Version
http://www.SevenForums.com/tutorials/31402-clean-install-upgrade-Windows-7-version.html

=================================================

Another possibility is to use the output preview Windows 8 until Windows 8
RTM is available to the general public on October 26, 2012. The cost of Windows 8
is less than the full version of Windows 7. Keep in mind there is no upgrade
Since the preview in the RTM release, so you will have to re - install your
programs that you should be able to keep your data and settings Windows.
(I now use RTM and had no trouble reserving those.)

Windows 8 Preview version
http://Windows.Microsoft.com/en-us/Windows-8/release-preview

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

Tags: Windows

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