Why my scanner scan only certain sections of a document?

Printer: HP Envy D411c 110 series.

When I scan as part of 'document', it scans the whole document and the text is fine, but the pictures are unreadable.

Thus, to search for pages containing the text and images, I scan through the 'photo', the image quality is good, but only a small part of the document is scanned.

When I select 'Preview' in the 'photo', the image displayed on the small screen at the front of the printer displays the entire document, but when I go to scan and save, the result is only a small part of the document (useless).

There seems to be no rare menus seetings of the printer I can find that control the amount of a document that is scanned, so what's the problem?  My product is defective?

I remember that it works correctly when I bought it first, but unfortunately, I have not tried scanning yet so far, and my warranty expired, so I am disappointed and frustrated with this HP product.  I hope you can help solve this problem.

Thank you

N

Hello
The default analysis workflows configured to scan photo 6 x 4 in. make sure you change the scanning settings to not crop the area swept as follows:

If you use Mac OS X 10.7 (Lion), make sure to install the critical update below, otherwise skip to the next step:
http://FTP.HP.com/pub/softlib/software12/COL41827/MP-101648-1/HP_Scan_for_Mac_OS_X_10.7_Update.dmg

Now change the settings as follows:
1 open the HP utility and select your device.
2. based on Scan Settings open the "Scan to Computer".
3. click on the tab "scan tasks.
4. Select the shortcut Scan allows to analyze, and then click on edit.
5. in the section of scanning from an HP device, click the blue triangle to expand the menu.
6. in the expanded menu now, open the drop down next to cultures in and set as none.
7. click OK and try to scan.

Kind regards
Shlomi

Tags: HP Printers

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