Why the features are not available for me?

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  Hello Mohammad.

  Thanks for posting your question on the forum of the Microsoft community.

  I would like to know some information about the problem so that we can help you better.

  What is the full error message or code when you say, "directx features are not available?"

  I appreciate your efforts to resolve the issue. We will work together to solve this problem.

  I would suggest trying the following methods and check if it helps.

  Method 1:
  Please follow these steps and check the issue.

  a. open "Tool of DirectX diagnosis" by clicking on the button start, type dxdiag in the start search box, then press ENTER.

  b. click the "display" tab and then on the "DirectX features" tab, check if the 'DirectDraw', "Direct3D" or "AGP Texture acceleration" is marked as "not available".

  If this does not help, then use method 2.

  Method 2:

  Please use the suggestions provided in this Microsoft support article and check.
  Reference:
  Diagnosing basic problems with DirectX
  http://Windows.Microsoft.com/en-in/Windows7/diagnosing-basic-problems-with-DirectX

  Additional information:
  DirectX: Frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows/DirectX-FAQ#1TC=Windows-7

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  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

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  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

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  Kind regards

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